Posted On: Nov 18, 2020

Amazon Connect now provides an API to programmatically create and manage user hierarchies. User hierarchies are a way for you to organize users into groups such as what location they work in or which department they are a part of. With this launch, you can now programmatically mirror your organization's hierarchy in Amazon Connect as changes are made in your internal systems of record, such as HR systems. Additionally, you can extract all hierarchy and agent data as a point-in-time snapshot and copy it into a different instance. To learn more, see the API documentation.

The user hierarchy API is available in all AWS regions where Amazon Connect is offered. There is no charge to use the API. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.