Posted On: Nov 12, 2020

Amazon Connect enables customers to use Amazon Polly’s latest Australian-English conversational voice, Olivia. Built on Amazon Polly’s neural text-to-speech technology, this new voice delivers groundbreaking improvements in speech quality, making automated conversations sound more lifelike by improving the pitch, inflection, intonation, and tempo.

The new Olivia conversational voice is available in all AWS regions where Amazon Connect is offered. There is no additional charge for using neural Text-to-Speech voices. To learn more, see the help documentation, or visit the Amazon Connect website.