Posted On: Jan 5, 2021

Amazon Connect has launched a new version of Contact search. You can now use an enhanced UI to search with an extended eight-week timeframe getting unlimited results, use more filters, and multi-select values such as Agent name and Queue name. Search was also rebuilt to offer faster rate of return. This means you can build queries incrementally and explore results faster. You can also bookmark commonly used search criteria and review multiple chat transcripts, call recordings, and contact categorization results from the search page. We are maintaining the previous version of search during transition period and customers can switch back and compare with the previous experience with one click. To learn more, see the Contact Search documentation.

The new Contact search is available in all AWS regions where Amazon Connect is offered. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.