Posted On: Jun 25, 2021

Amazon Connect now provides an API to programmatically create and manage quick connects. Quick connects are a way for you to create preconfigured destinations for common transfers and make them available for agents to use. Using this API, you can programmatically configure thousands of quick connects to agents, queues, and phone numbers. Additionally, you can now delete quick connects that are no longer required using the delete API. To learn more, see the API documentation. The quick connects API also comes with support for AWS CloudFormation. For more information, see Amazon Connect Resource Type Reference in the AWS CloudFormation User Guide.

Quick connects API and CloudFormation support are available in all AWS regions where Amazon Connect is offered. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.