Posted On: Aug 18, 2021

Amazon Connect Customer Profiles is now HIPAA (Health Insurance Portability and Accountability Act) eligible. Customer Profiles is designed to automatically bring together customer information from multiple applications and surface it to a contact agent at the moment they begin interacting with a customer. HIPAA eligibility means you can use Customer Profiles to provide agents with the Protected Health Information (PHI) data they need to resolve your customers’ questions or inquiries. You can ingest data from electronic health records (EHR) systems such as Epic, Cerner, and Siemens using Amazon S3 data connectors between EHR systems and Customer Profiles. Amazon Connect has been HIPAA eligible since 2017. Amazon Connect Customer Profiles is also ISO, IRAP certified.

If you have a HIPAA Business Associate Addendum (BAA) in place with AWS, you can now start using Amazon Connect Customer Profiles for HIPAA eligible workloads or use cases. If you don't have a BAA in place with AWS, or if you have any other questions about running HIPAA-regulated workloads on AWS, please contact us. For information and best practices about configuring AWS HIPAA Eligible Services to store, process, and transmit PHI, see the Architecting for HIPAA Security and Compliance on Amazon Web Services Whitepaper.

Amazon Connect Customer Profiles is available in US East (N. Virginia), US West (Oregon), Canada (Central), Europe (London), Europe (Frankfurt), Asia Pacific (Sydney), Asia Pacific (Singapore), and Asia Pacific (Tokyo). For more information on how to add new data sources with Amazon S3, visit the documentation pages. To learn more, see the API reference guide, help documentation, visit our webpage or read the blog post .