Posted On: Sep 13, 2021

Contact Lens for Amazon Connect has now launched both post-call and real-time analytics support for 3 new languages, Korean (South Korea), Japanese (Japan), and Mandarin (Mainland China). In addition, 5 languages, French (Canada), French (France), Portuguese (Brazil), German (Germany), and Italian (Italy), that were already supported for post-call analysis, are now also supported for real-time analytics. With this launch, Contact Lens now supports 21 languages for post-call analytics and 12 languages for both post-call and real-time analytics.

Contact Lens, a feature of Amazon Connect, enables you to better understand the sentiment and trends of customer conversations to identify crucial company and product feedback. In addition, with real-time capabilities, you can get alerted to issues during live customer calls and can deliver proactive assistance to agents while calls are in progress, improving customer satisfaction.

With Contact Lens for Amazon Connect, you only pay for what you use based on the number of minutes used. There are no required up-front payments, long-term commitments, or minimum monthly fees. Please visit our website to learn more about Contact Lens for Amazon Connect.