Posted On: Nov 15, 2021

Amazon Connect now provides an API to programmatically create and manage security profiles. Security profiles help you manage who can access and perform actions in Amazon Connect, such as using the Contact Control Panel (CCP), adding a new agent, or viewing the built-in reports. Using this API, you can programmatically update security profiles as your Amazon Connect access control needs change. To learn more, see the API documentation.

Security profiles API are available in all AWS regions where Amazon Connect is offered. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.