Posted On: Nov 23, 2021

Amazon Connect now provides two new APIs to archive/unarchive and delete contact flows. The new APIs provide a programmatic and flexible way to manage your library of contact flows at scale. For example, contact flows used only during certain times of the year can be archived when not in use and then unarchived when needed. You can now also delete a contact flow so it is no longer available for use. To learn more about the new APIs, see the API documentation.

The new archive and delete flows APIs are available in all AWS regions where Amazon Connect is available. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.