Posted On: Jan 31, 2022

Amazon Connect now allows you to configure your chat duration from 1 hour to 7 days. This enables you to define how long your customers have to resume a chat interaction before it expires. To configure the duration of chats in Amazon Connect, simply add an optional, new parameter when calling the StartChatContact API to create a new chat contact.

This feature is available in all AWS regions where Amazon Connect is available. To get started, visit the help documentation. To learn more about Amazon Connect Chat, visit the Amazon Connect website.