Posted On: Jun 2, 2022

Amazon Connect now allows you to create custom task templates, making it easy for agents to capture the right information to create and complete tasks. Amazon Connect Tasks empowers you to prioritize, assign, and track all contact center agent tasks to completion, improving agent productivity and ensuring customer issues are quickly resolved. You can easily compose templates for a variety of scenarios such as such as investigating billing issues or new insurance claims, allowing agents to choose the template that best suits the situation. For example, when handling a billing inquiry, a task template can pre-populate data and guide agents to gather additional information needed to quickly resolve the issue. Task templates are supported out-of-the box without the need for manual configuration for the Amazon Connect agent application. To learn more, see the API reference guide, help documentation, or visit our webpage.

Amazon Connect Tasks is available in US East (N. Virginia), US West (Oregon), Canada (Central), Europe (London), Europe (Frankfurt), Africa (Cape Town), Asia Pacific (Sydney), Asia Pacific (Singapore), Asia Pacific (Tokyo), and Asia Pacific (Seoul). You incur no additional charge to create tasks with templates beyond the standard Amazon Connect Tasks rate. To learn more about Amazon Connect Tasks pricing visit the Amazon Connect pricing page. To learn more about Amazon Connect, the easy to use omnichannel cloud contact center, visit the Amazon Connect website.