Posted On: Dec 29, 2022

Amazon Connect Chat now allows agents and customers to receive message delivered and read receipts after they send a chat message. Message receipts are useful as they provide confirmation that the message has been successfully delivered and read by the recipient. 

This feature is supported out-of-the box without the need for manual configuration for the Amazon Connect agent UI (contact control panel). To enable this functionality in your customer chat widget, simply update the chat widget code.

This feature is available in all AWS regions where Amazon Connect chat user interface is offered. To learn more and get started, visit the help documentation or visit the Amazon Connect website.