Posted On: Dec 29, 2022
Amazon Connect Chat now allows agents and customers to receive message delivered and read receipts after they send a chat message. Message receipts are useful as they provide confirmation that the message has been successfully delivered and read by the recipient.
This feature is supported out-of-the box without the need for manual configuration for the Amazon Connect agent UI (contact control panel). To enable this functionality in your customer chat widget, simply update the chat widget code.