Posted On: Dec 12, 2022
You can now enable granular access controls for routing profiles by configuring resource tags within the Amazon Connect admin website. Tagging a routing profile allows you to configure granular permissions and define who is able to access a specific routing profile. For example, you can now tag routing profiles with Type:Holiday and then only let managers handling holiday contact center activity see or edit these routing profiles. To learn more about tagging routing profiles and tag-based access controls, see the Connect Administrator Guide.