Posted On: Dec 12, 2022

You can now enable granular access controls for routing profiles by configuring resource tags within the Amazon Connect admin website. Tagging a routing profile allows you to configure granular permissions and define who is able to access a specific routing profile. For example, you can now tag routing profiles with Type:Holiday and then only let managers handling holiday contact center activity see or edit these routing profiles. To learn more about tagging routing profiles and tag-based access controls, see the Connect Administrator Guide.

More granular access controls for routing profiles within the Connect admin website is supported in all AWS regions where Amazon Connect is offered, except AWS GovCloud (US-West). To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.