Posted On: Dec 13, 2022

You can now enable more granular access controls for security profiles by configuring resource tags within the Amazon Connect admin website. Tagging a security profile allows you to configure granular permissions and define who is able to access a specific security profile. For example, you can now tag all security profiles assigned to users within a business process outsourcer (BPO) with BPO:A, and then only enable administrators of that BPO to access to these security profiles. To learn more about tagging security profiles and tag-based access controls, see the Connect Administrator Guide.

More granular access controls for security profiles is supported in all AWS regions where Amazon Connect is offered, except AWS GovCloud (US-West). To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.