Posted On: Dec 13, 2022

You can now enable granular access controls for users by configuring resource tags within the Amazon Connect admin website. Tagging a user allows you to configure granular permissions and define who is able to access a specific user record. For example, you can now tag users with Team:Innovators and then only let the Innovators team manager see or edit these users. To learn more about tagging users and tag-based access controls, see the Connect Administrator Guide.

More granular access controls for users within the Connect admin website is supported in all AWS regions where Amazon Connect is offered, except AWS GovCloud (US-West). To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.