Posted On: Dec 13, 2022
You can now enable granular access controls for users by configuring resource tags within the Amazon Connect admin website. Tagging a user allows you to configure granular permissions and define who is able to access a specific user record. For example, you can now tag users with Team:Innovators and then only let the Innovators team manager see or edit these users. To learn more about tagging users and tag-based access controls, see the Connect Administrator Guide.