Posted On: Jan 20, 2023

Amazon Connect now makes it easier to deliver long lasting, persistent chat experiences for your customers. Persistent chats enable customers to resume previous conversations with the context, metadata, and transcripts carried over, eliminating the need for customers to repeat themselves and allowing agents to provide personalized service with access to the entire conversation history. To set up persistent chat experiences, simply provide a previous contact id when calling the StartChatContact API to create a new chat contact.

This feature is available in all AWS regions where Amazon Connect Chat is available. To learn more and get started, visit the help documentation or visit the Amazon Connect website