Posted On: Jun 12, 2023

Amazon Connect now provides APIs to search for three additional resources in your Amazon Connect instance: prompts, quick connects and hours of operation. These new APIs provide a programmatic and flexible way to search by name, resource ID, description, or tags. For example, you can now search for quick connects with “finance” in the description, prompts matching a group of IDs, or hours of operation for a specific time zone. The results include details such as ARN, status and related resource IDs. To learn more about the new search APIs, see the API documentation.

The SearchPrompts, SearchQuickConnects and SearchHoursofOperations APIs are supported in all AWS regions where Amazon Connect is offered. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.