Posted On: Jul 21, 2023

Amazon Connect now supports AWS CloudFormation for routing profile and queue resources, in addition to other resources used to configure a contact center like Connect instances, flows, S3 buckets and lambdas. You can use AWS CloudFormation templates to programmatically deploy Amazon Connect routing profiles and queues in a secure, efficient, and repeatable way, reducing the risk of human error from manual configuration. CloudFormation allows you to track changes over time, apply updates in a controlled and automated manner, and includes version controls so you can easy roll back changes if needed.

CloudFormation support for routing profiles and queues is available in all AWS regions where Amazon Connect is offered. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.