Posted On: Jul 31, 2023

Amazon Connect now supports custom flow block titles that make it easy to identify and distinguish blocks within your flow. Custom flow block titles can be set within the flow designer UI or via API. For example, you could rename a “Play Prompt” flow block to “Welcome message” or a “Get customer input” flow block to “Hotel booking Lex bot”. Custom defined flow block titles also show up in CloudWatch logs making it easier to diagnose where errors may be occurring.

To learn more about custom flow block titles, refer to our public documentation. This new feature is available in all AWS regions where Amazon Connect is available. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.