Posted On: Jul 31, 2023

Amazon Connect now supports restricting the use and access of attributes to a single flow. Now, you can granularly control when an attribute is associated with a contact (and shows up in the contact record) or if it can only be accessed by a specific flow (used only when that flows is executing a customer experience). For example, if your flow is automatically authenticating your customer’s identity using personally identifiable information (PII), you can use flow attributes to prevent the PII information from showing up in contact records or to an agent.

To learn more, refer to our public documentation. This new feature is available in all AWS regions where Amazon Connect is available. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.