Posted On: Jul 31, 2023

Amazon Connect flow designer now includes a toolbar with shortcuts to new editing capabilities such as undo (including a history of previous actions) and redo, along with existing shortcuts such as copy and paste. You can also now add notes to a flow, allowing you to document things like what the flow is doing or a to-do list of what updates you want to make. You can attach notes to a specific flow block and search notes using the toolbar.

To learn more about these features, refer to our public documentation. These new features are available in all AWS regions where Amazon Connect is available. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.