Posted On: Oct 18, 2023

Amazon Connect now supports additional levels of granularity for tag based access controls within the admin website, allowing you to configure up to four levels of access control on a single security profile. Additional access control tags makes a security profile more restrictive because users will only gain access to resources that contain corresponding resource tags. For example you may have a supervisor who should only be able to manage seasonal agents within their line of business, on their team, and who report to a specific worksite. To achieve this, you can now create a security profile with access control tags like Department:Retail, Team:Avengers, Type:Seasonal, and Location:McLean. Any supervisors with this security profile will only be able to access users who have all four of those tags.

Additional levels of granular access control within the admin website are available in all AWS regions where Amazon Connect is offered. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.