Posted On: Dec 15, 2023

Amazon Connect now provides detailed billing reports and insights in AWS Cost Explorer and AWS Cost & Usage Reports aggregated and/or filtered by tags (key:value pairs). Companies can now gain more insights into their Amazon Connect bill and better organize their bill by lines of business/departments (e.g., support, banking, sales, claims), types of issues, phone numbers, environments and more. 

This new capability is available in all AWS regions where Amazon Connect is available. To learn more and get started, see our help documentation. To learn more about Amazon Connect, the easy-to-use cloud contact center, visit the Amazon Connect website.