Posted On: Dec 22, 2023

Amazon Connect Tasks now makes it easier for you to link and track tasks with associated contacts using related contact ID in Connect flows or from the Connect agent workspace. Amazon Connect Tasks empowers you to prioritize, assign, and track all contact center agent tasks to completion, improving agent productivity and ensuring customer issues are quickly resolved. With this new feature, for example, outbound calls made by an agent while resolving a customer follow-up task are now automatically linked providing contact center managers visibility into the agent actions to resolve customer needs. You can now also link tasks with other tasks and contacts using the “Create task” block in Connect flows or the StartTaskContact API by providing the “RelatedContactId” attribute during task creation. 

To learn more and get started with this feature, see our help documentation . To learn more about Amazon Connect Tasks, visit the website . Amazon Connect Tasks is supported in all AWS regions where Amazon Connect is offered. To learn more about Amazon Connect, the easy-to-use cloud contact center, visit the Amazon Connect website.