Amazon Connect Cases is now available in additional Asia Pacific regions

Posted on: Jun 18, 2024

Amazon Connect Cases is now available in the Asia Pacific (Seoul) and Asia Pacific (Tokyo) AWS regions. Amazon Connect Cases provides built-in case management capabilities that make it easy for your contact center agents to create, collaborate on, and quickly resolve customer issues that require multiple customer conversations and follow-up tasks.

With this launch, Amazon Connect Cases is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), and Asia Pacific (Tokyo) AWS regions. To learn more and get started, visit the Amazon Connect Cases webpage and documentation.