Amazon Connect expands AWS CloudFormation support for agent hierarchies

Posted on: Sep 13, 2024

Amazon Connect now provides AWS CloudFormation for configuring agent hierarchy structures. You can use CloudFormation templates to programmatically deploy Amazon Connect hierarchy levels in a secure, efficient, and repeatable way, reducing the risk of human error from manual configuration. CloudFormation allows you to track changes over time, apply updates in a controlled and automated manner, and includes version controls so you can easy roll back changes if needed.

CloudFormation support for agent hierarchies is available in all AWS regions where Amazon Connect is offered. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.