Top Activate Q&A:


1. What is the status of my application?

We are unable to provide updates on the status of your application. Please refer to the status email sent to the primary applicant email used in your application. On occasion, application processing can longer than normal, but rest assured, we are working through all of the applications as quick as we can. When your application has been processed, you will receive an email from AWS Activate.


2. How do I get more AWS credits?

If you are an Activate Founders member, you may be eligible to apply for AWS Activate Portfolio and in turn receive additional AWS credits. For more information on Activate Portfolio, please click here. If you are an Activate Portfolio member, and you have not received the maximum lifetime credit amount, you must be associated with an AWS Activate provider that offers a larger AWS credit award than the one you have already received. If you are interested in working with another potential AWS Activate Provider, the list of featured AWS Activate Providers can be found here.


3. Can I get my credits refunded/reinstated/reissued?

No. AWS credits cannot be refunded or re-issued into your AWS Account, even if your AWS credits were incorrectly used or accidentally consumed.


4. Can you extend the expiration date of my credits?

No. The expiration date of AWS credits and Support plan credits can't be extended, even if there are remaining credits left unused. The start date of AWS credits also can't be changed.


5. How to apply Portfolio/Founders?

Applying for AWS Activate takes just a few minutes. The process for applying for AWS Activate Founders and AWS Activate Portfolio is the same, but you must be associated with and have your AWS Activate Provider’s Org ID in order to apply for AWS Activate Portfolio. If you do not have their Org ID, please reach out to your AWS Activate Provider directly. To apply, follow these key steps: 1) ensure you meet the eligibility criteria for Activate Founders or Activate Portfolio which can be found on the AWS Activate Getting Started webpage; 2) log in to AWS. If you do not have an AWS account, you can create one for free here; 3) once logged in, click here and select the Activate program tier you would like to apply for. As a friendly reminder, if you don’t have an Org ID, select Founders. If you have an Activate Providers Org ID, select Activate Portfolio and 4) complete the application form in full and submit.


We strive to provide comprehensive information in the AWS Activate FAQ. Please visit the page if you do not see an answer to your question.


Still need help?

Please kindly note that fields with * are mandatory.

12 digit of AWS Account ID used for Activate Application
4 or 5 digit of Org ID used for Activate Portfolio application
Please include questions or concerns, and as much detail as possible. This helps us help you faster.