Business Continuity Capabilities

Resilience is a critical part of your environment and affects the quality of service your users experience. Your disaster recovery plan should be a subset of your organization’s business continuity plan (BCP), it should not be a standalone document. The capabilities within this area help you implement a strategy to avoid downtime during outages or unprecedented situations and continue operations.

  • Disaster recovery (DR) is the process by which an organization anticipates and addresses technology-related disasters. IT systems in any company can go down unexpectedly due to unforeseen circumstances, such as power outages, natural events, or security issues. Disaster recovery includes a company's procedures and policies to recover quickly from such events.

  • Backup is the ability to make reliable copy of data in a reliable way for retrieval as needed to meet business and security goals, Recovery Point Objective (RPO), and Recovery Time Objective (RTO).  Data that we recommend to be backed up includes: orchestration framework data and configuration, application data, logs, and customer data.

  • Support is the ability to troubleshoot an environment, ask questions, submit tickets, integrate into existing ticketing systems, and escalate issues to an appropriate entity for a timely response depending on criticality and support level. Support may also require granting access to relevant resources to perform troubleshooting and remediation activities.