Transform the end-to-end hospitality customer experience at scale with data-driven insights and innovations from AWS.

The rapid pace of change in the accommodation and lodging industry is pushing both established brands and industry newcomers alike, to reassess their go-to-market strategies.
Global hotel companies, independent boutique brands, online home and vacation rental providers, and technology companies are all adapting to changes that impact the bottom line. Whether brought on by world events, shifting consumer preferences and behavior, or something else entirely, leading accommodation and lodging companies build on Amazon Web Services (AWS). That’s because AWS provides the flexibility and scale needed to adjust and innovate quickly to our changing world. AWS also offers the most comprehensive set of machine learning (ML) and artificial intelligence (AI) services, broadest and deepest Internet of Things (IoT) offerings, and the ability to manage data so companies can optimize operations and enhance the guest experience quickly and easily.
Wyndham Hotels and Resorts is Transforming Their Business (1:43)

Benefits

Drive data insights
Accommodation and lodging companies are often data-rich but in need of a solution that consistently delivers actionable insights. AWS offers more data and analytics services than any other platform to enable the collection, storage, processing, analysis, and visualization of data in the cloud. Deploy any number of applications regardless of volume, velocity, and variety of data to transform the guest experience including personalization, loyalty program engagement, customer service, the stay experience, and post-stay communications.
Innovate at speed
AWS enables companies to build, deliver, and iterate innovative products and services rapidly and reliably. Capitalize on trends and operational opportunities through the simple provisioning and managing of infrastructure, code, and automatic updates to reduce dependence on costly, often slow-moving legacy systems and processes.
Flex & scale
Connect with your guests no matter where they are in the world. The global reach and pay-as-you-go pricing available through AWS enables customers to scale rapidly (up and down) to support any level of business volume, without upfront capital investment. Instead of managing complex infrastructure, AWS empowers accommodation and lodging companies to focus on what they do best: Manage efficient operations and deliver exceptional guest experiences.

Accommodation and lodging customer stories

Learn how leading hotel, lodging, and accommodation brands are building on AWS to deliver innovative customer experiences while achieving operational efficiency. 

Airbnb logo

Airbnb on AWS

A year after Airbnb launched, the company decided to migrate nearly all of its cloud computing functions to AWS because of service-administration challenges experienced with its original provider. As the company has grown, it has adopted almost all of the features AWS provides.

Learn about Airbnb's AWS cloud journey »
IHG Hotels & Resorts Enhances Guest Experiences Using AWS
IHG logo

IHG Hotels & Resorts Enhances Guest Experiences Using AWS

IHG Hotels & Resorts builds on AWS to quickly innovate, test, and roll out new services, such as IHG Studio, a digital in-room guest entertainment solution.

Watch the video »

SiteMinder Scales Quickly, Reduces Costs
SiteMinder logo

SiteMinder Scales Quickly, Reduces Costs

SiteMinder has been able to scale quickly and innovate with new technologies like machine learning to stay one step ahead and delight guests.

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G6 Hospitality Innovates on Behalf of Its Guests
G6 logo

G6 Hospitality Innovates on Behalf of Its Guests

G6 Hospitality ensures a seamless, connected, and more personalized experience for its guests, while saving money.

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Hyatt Hotels Enhances Personalization on AWS
Hyatt logo

Hyatt Hotels Enhances Personalization on AWS

Technology powered by AWS supports personalized experiences that elevate Hyatt's hospitality with one such personalization project alone bringing in nearly $40 million of incremental revenue.

Watch the presentation »

Get started

Leading companies in travel & hospitality are already using AWS. Contact our experts and start your own AWS Cloud journey today.