AWS and Salesforce

Your fastest path from idea to impact

As the #1 CRM and the most adopted Cloud Platform, Salesforce and AWS offer cloud services with strategic integrations based on a foundation of security and simplicity. With innovations in AI, voice, productivity, and cloud training, we are your fastest path from idea to impact.

Salesforce and AWS

The Latest from AWS and Salesforce

Service Cloud Voice Powered by Amazon Connect General Availability

View a Q&A between Salesforce and AWS discussing the evolution of the contact center in the face of COVID-19.

 

 

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Salesforce Launches Government Cloud Plus

Salesforce’s Government Cloud Plus has achieved a FedRAMP Provisional Authority to Operate (P-ATO) at the High Security Impact Level. This gives customers a compliant and secure environment to deploy Salesforce's industry-leading Customer 360 CRM platform and industry solutions.
 
 

Salesforce’s New Anywhere App Will Leverage the Amazon Chime SDK

The Amazon Chime SDK will enable users to attend video calls at any time without leaving the Salesforce Anywhere application.
 
 
 
 
 

Put Your Customers First and Resolve Issues Fast with Command Centers

Empower your contact center teams to deliver better customer service experiences by creating a unified console that combines phone, digital channels, and Customer Relationship Management (CRM) data in a single view.
 
 
 

Amazon Connect and Salesforce

Salesforce Service Cloud seamlessly integrates with Amazon Connect, providing contact center agents with a complete set of tools in their agent workspace to deliver enhanced customer service. Through this expanded partnership, Salesforce has chosen Amazon Connect as its preferred contact center technology and will resell Amazon Connect as part of its new upcoming offering, Service Cloud Voice, making it easy for organizations to deliver better customer service at a lower cost.

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Deliver Built-in CRM Data and AI-driven Insights for your Agents

Traditionally, contact center agents have had to rely upon information from multiple sources to address customer needs, making it hard to track customer assets, orders, support history, and more. Call resolution times and the customer experience can suffer when agents take customer service calls, while manually keeping a record of the conversation and simultaneously looking for ways to address the customer's inquiry. As a result of these distractions, calls can go unresolved because agents are unable to answer customer questions, resulting in dissatisfaction, follow up calls, and escalations. To solve for this, Salesforce and AWS have closely collaborated to integrate Amazon Connect into Service Cloud, bringing together phone, digital channels, and CRM data into a single unified console. Now, when a phone call is routed to a service agent, it appears directly within the agent’s workspace — the command center for managing customer data and interaction histories as well as delivering service across channels including email, chat, messaging, and phone.

  


Get Started with Amazon Connect and Salesforce

Today, you can get started with the Amazon Connect CTI Adapter. The Amazon Connect CTI Adapter makes it easy to use your Amazon Connect contact center with Salesforce to deliver engaging service with lower cost at any scale. Amazon Connect has no upfront costs or long-term commitments, so you can set up your first contact center using the AWS Free Tier.

Amazon Connect CTI Adapter for Salesforce »


Customer Testimonials

Intuit

“With the seamless integration between Amazon Connect and Salesforce, we’re unleashing the power of technology to customize the agent experience through data. We’re improving productivity and allowing them to focus on customers, not their tools, to provide the best possible customer experience."

- Loren Lacy, Group Product Manager, Customer Success and Sales Technology, Intuit Inc.

John Hancock
"At John Hancock we are focused on making decisions easier and lives better for our customers, and part of how we achieve this mission is through our interactions with them in the contact center. With the integrated Salesforce Service Cloud and Amazon Connect solution, we can handle millions of calls annually, delivering the personalized and frictionless service our customers expect.”
 
- Tracy Kelly, AVP Shared Services Contact Center, John Hancock
 

Additional Amazon Connect Resources

Press Release: Amazon Connect and Salesforce
 
Amazon Connect and Salesforce have announced the next phase in their global strategic partnership.
 
 
APN Blog - Amazon Connect and Salesforce
 
Learn how to configure Salesforce Call Center in Amazon Connect.
 
 
 
Building Innovative Customer Experiences
 
Learn how Salesforce built a world class contact center experience using Amazon Connect.
 
 
Learn more about Amazon Connect
 
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.
 

AWS and Salesforce Offerings

AWS and Salesforce share a strategic relationship, encompassing technical alignment and joint development. Many Salesforce products run on AWS. In addition, Salesforce customers can build on AWS to extend their Salesforce capabilities. Whether you are simply using Salesforce SaaS applications that run on AWS, or leveraging AWS to extend Salesforce capabilities, this collaboration provides a multitude of benefts.

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AWS Cloud Fundamentals Is Now on Salesforce Trailhead

New modules are now available in the Learn the AWS Cloud Practitioner Essentials trail. Enroll today in this trail created by the experts at AWS Training and Certification!
 
 
 
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Accelerate your Digital Transformation with AWS and Salesforce

Seamlessly integrate various AWS services with Salesforce applications to deliver more impactful customer engagements.
 
 
 
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Developers use Heroku to deploy, manage, and scale modern apps. Customers can leverage data integration between AWS and Salesforce to create personalized, context-driven applications.
 
 
 
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Build Compelling Voice-enabled Experiences

Give developers the ability to easily build Alexa Skills through Trailhead. Use the latest technology in speech recognition and natural language understanding to come up with new and intuitive ways to interact with Salesforce using the Alexa Toolkit.

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Stonehenge
Learn about how Stonehenge leveraged KlikaTech expertise to use Alexa for Business and AWS IoT together with Salesforce technology to provide a better rental experience in Manhattan.
 
Angel MedFlight

Find out how Angel MedFlight Worldwide Air Ambulance focused on its digital transformation by using Salesforce Marketing Cloud and Sales Cloud with Amazon S3 and ultimately evolved patient care and improved patient outcomes.

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Contact Salesforce

The collaboration of AWS and Salesforce gives you new and secure ways engage with your customers. Our shared pace of innovation will give you continual access to cutting edge, world-class solutions from industry leaders.

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