AWS and Salesforce
Global Strategic Partnership
The world's leading cloud provider and the #1 CRM platform are making it easier for developers using both technologies to build and launch customer applications, natively leverage AWS services in Salesforce, and securely connect data and workflows across both Salesforce and AWS.
Customers can innovate faster with pre-built applications that combine AWS and Salesforce Customer 360 - making it easier for organizations to seamlessly deploy AWS's voice, video, and AI services natively with Salesforce business applications.
The Latest from Salesforce and AWS
Create personalized experiences in your contact center
Streamline your cloud operations with Slack and AWS
Integrating fully featured AWS cloud services through Slack tames tool sprawl by bringing together tools, teams and conversations into a single pane of glass.
Unify developer experience
Salesforce adapters and event relays for AWS
Through a unified developer experience, Salesforce and AWS are making it easier for developers to build and launch custom applications, natively leveraging AWS services in Salesforce.
Amazon Connect & Salesforce Service Cloud Voice
Salesforce Service Cloud Voice seamlessly integrates with Amazon Connect, providing contact center agents with a complete set of tools in their agent workspace to deliver enhanced customer service. Through this expanded partnership, Salesforce has chosen Amazon Connect as its preferred contact center technology and will resell Amazon Connect as part of its new upcoming offering, Service Cloud Voice, making it easy for organizations to deliver better customer service at a lower cost.
Tableau on AWS
Combine the resources, technical expertise, and data knowledge of Tableau and Amazon Web Services (AWS) to maximize the value of your end-to-end data and analytics investment. From data strategy and migration to optimizing operations, this collaboration helps organizations securely deploy and scale cloud analytics. Customers see faster time to value and reduced costs, all with validated migration processes that mitigate risk.
MuleSoft on AWS
The Mulesoft and AWS partnership enables customers to accelerate cloud adoption and seamlessly connect with data and workflows from any system, whether it's in AWS or on-premises or in a SaaS application. Out of the box (OOTB) connectors for key AWS services (S3, DynamoDB, and EC2) and key business systems (Salesforce, SAP, and Oracle) helps overcome data silos and allows builders to focus on innovation versus integration.
Slack on AWS
Slack, powered by AWS, is the digital headquarters for engineering. Through an AWS and Slack integrated ChatOps environment, IT professionals can improve their cloud-centric workflows by monitoring and managing their AWS environments from Slack. This centralized environment brings together the IT professionals and tools in once place, enabling teams to ship code faster, reduce incident response time, and increase visibility and collective learning.
- James Watson, Managing Director at Primary ICT
“With the seamless integration between Amazon Connect and Salesforce, we’re unleashing the power of technology to customize the agent experience through data. We’re improving productivity and allowing them to focus on customers, not their tools, to provide the best possible customer experience."
- Loren Lacy, Group Product Manager, Customer Success and Sales Technology, Intuit Inc.
Salesforce and Amazon Connect - Building Innovative Customer Experiences
AWS and Salesforce Offerings
AWS and Salesforce share a strategic relationship, encompassing technical alignment and joint development. Many Salesforce products run on AWS. In addition, Salesforce customers can build on AWS to extend their Salesforce capabilities. Whether you are simply using Salesforce SaaS applications that run on AWS, or leveraging AWS to extend Salesforce capabilities, this collaboration provides a multitude of benefits.
AWS Cloud Fundamentals Is Now on Salesforce Trailhead
Accelerate your Digital Transformation with AWS and Salesforce
Rapidly Deploy Cloud Telephony with Service Cloud Voice
Service Cloud Voice enables customers to quickly stand up cloud-based contact center for distributed or centralized teams that provides powerful AI/ML capabilities.
Salesforce and Amazon Web Services Integration
Learn more about the integration components like networking and integration services such as Amazon AppFlow, Mulesoft, and Heroku, along with explanations of how and when to use them.
Find out how Angel MedFlight Worldwide Air Ambulance focused on its digital transformation by using Salesforce Marketing Cloud and Sales Cloud with Amazon S3 and ultimately evolved patient care and improved patient outcomes.
The collaboration of AWS and Salesforce gives you new and secure ways engage with your customers. Our shared pace of innovation will give you continual access to cutting edge, world-class solutions from industry leaders.