AWS and Salesforce
Your fastest path from idea to impact
As the #1 CRM and the most adopted Cloud Platform, Salesforce and AWS offer cloud services with strategic integrations based on a foundation of security and simplicity. With innovations in AI, voice, productivity, and cloud training, we are your fastest path from idea to impact.
The Latest from AWS and Salesforce
Service Cloud Voice Powered by Amazon Connect General Availability
View a Q&A between Salesforce and AWS discussing the evolution of the contact center in the face of COVID-19.
Salesforce Launches Government Cloud Plus
Salesforce’s New Anywhere App Will Leverage the Amazon Chime SDK
Put Your Customers First and Resolve Issues Fast with Command Centers
Amazon Connect and Salesforce
Salesforce Service Cloud seamlessly integrates with Amazon Connect, providing contact center agents with a complete set of tools in their agent workspace to deliver enhanced customer service. Through this expanded partnership, Salesforce has chosen Amazon Connect as its preferred contact center technology and will resell Amazon Connect as part of its new upcoming offering, Service Cloud Voice, making it easy for organizations to deliver better customer service at a lower cost.
Deliver Built-in CRM Data and AI-driven Insights for your Agents
Traditionally, contact center agents have had to rely upon information from multiple sources to address customer needs, making it hard to track customer assets, orders, support history, and more. Call resolution times and the customer experience can suffer when agents take customer service calls, while manually keeping a record of the conversation and simultaneously looking for ways to address the customer's inquiry. As a result of these distractions, calls can go unresolved because agents are unable to answer customer questions, resulting in dissatisfaction, follow up calls, and escalations. To solve for this, Salesforce and AWS have closely collaborated to integrate Amazon Connect into Service Cloud, bringing together phone, digital channels, and CRM data into a single unified console. Now, when a phone call is routed to a service agent, it appears directly within the agent’s workspace — the command center for managing customer data and interaction histories as well as delivering service across channels including email, chat, messaging, and phone.
Get Started with Amazon Connect and Salesforce
Today, you can get started with the Amazon Connect CTI Adapter. The Amazon Connect CTI Adapter makes it easy to use your Amazon Connect contact center with Salesforce to deliver engaging service with lower cost at any scale. Amazon Connect has no upfront costs or long-term commitments, so you can set up your first contact center using the AWS Free Tier.
“With the seamless integration between Amazon Connect and Salesforce, we’re unleashing the power of technology to customize the agent experience through data. We’re improving productivity and allowing them to focus on customers, not their tools, to provide the best possible customer experience."
- Loren Lacy, Group Product Manager, Customer Success and Sales Technology, Intuit Inc.
Additional Amazon Connect Resources
AWS and Salesforce Offerings
AWS and Salesforce share a strategic relationship, encompassing technical alignment and joint development. Many Salesforce products run on AWS. In addition, Salesforce customers can build on AWS to extend their Salesforce capabilities. Whether you are simply using Salesforce SaaS applications that run on AWS, or leveraging AWS to extend Salesforce capabilities, this collaboration provides a multitude of benefts.
AWS Cloud Fundamentals Is Now on Salesforce Trailhead
Accelerate your Digital Transformation with AWS and Salesforce
Heroku Data Service Integrations with AWS PrivateLink
Build Compelling Voice-enabled Experiences
Give developers the ability to easily build Alexa Skills through Trailhead. Use the latest technology in speech recognition and natural language understanding to come up with new and intuitive ways to interact with Salesforce using the Alexa Toolkit.
Find out how Angel MedFlight Worldwide Air Ambulance focused on its digital transformation by using Salesforce Marketing Cloud and Sales Cloud with Amazon S3 and ultimately evolved patient care and improved patient outcomes.
The collaboration of AWS and Salesforce gives you new and secure ways engage with your customers. Our shared pace of innovation will give you continual access to cutting edge, world-class solutions from industry leaders.