Amazon Connect integrations

Extend your cloud-based contact center with key services and solutions

Amazon Connect integrations help you deploy popular contact center solutions—for customer relationship management (CRM), workforce optimization (WFO), analytics, unified communications (UC), and other use cases—in the AWS Cloud. These solutions follow best practices from AWS for the highest level of security and availability. You can deploy solutions, as needed, based on your customers' demands and business objectives.

Amazon Connect is a self-service, cloud-based contact center service that enables businesses to deliver better customer service at lower cost. It is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. Amazon Connect integrations were developed by AWS partners in collaboration with AWS. These integrations extend the cloud-based contact center functionality provided by Amazon Connect with popular services and solutions from AWS partners. They are designed to be seamless and can quickly be deployed in a few simple steps.

To get started, choose from the following integrations.  


Toolkit that enables Salesforce and Amazon Connect integration
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Contact trace records (CTRs) streaming into Amazon Redshift within secure VPC
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Call analytics coupled with Amazon Lex for contact center voice interactions
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Microsoft Dynamics CRM data in Amazon Connect
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Anti-fraud intelligence for real-time authentication in Amazon Connect's IVR
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Agent evaluation, quality monitoring, and online learning for call centers
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Customer Engagement Hub platform with unified agent interface, workflow engine
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Speech recognition and analytics with automatic machine transcription
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