Amazon Connect integrations

Extend your cloud-based contact center with key services and solutions

Amazon Connect integrations extend the cloud-based contact center functionality provided by Amazon Connect with popular services and solutions from AWS partners. They are designed to be seamless and can quickly be deployed in a few simple steps. These integrations were developed by AWS partners in collaboration with AWS.

Amazon Connect is a self-service, cloud-based contact center service that enables businesses to deliver better customer service at lower cost. It is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations.

Scroll down to see all Amazon Connect integrations, or browse by category:

latest integration
Acqueon Engagement Cloud - Amazon Connect integration

sales & service (crm)

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Toolkit that enables Salesforce and Amazon Connect integration
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Omnichannel customer engagement and knowledge management
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Microsoft Dynamics CRM data in Amazon Connect
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Automated workflows to improve employee and customer experiences
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Customer Engagement Hub platform with unified agent interface, workflow engine
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workforce management & optimization (wfm/wfo)

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Agent productivity statistics; real-time schedule adherence monitoring
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Agent evaluation, quality monitoring, and online learning for call centers
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Forecasting, staffing, and optimization for contact centers
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speech analytics

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Customer engagement analytics for extracting intelligence from calls
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Call analytics coupled with Amazon Lex for contact center voice interactions
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Speech recognition and analytics with automatic machine transcription
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messaging & unified communications

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Supports multiple messaging channels
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outbound dialer

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Outbound voice dialing and proactive engagement
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fraud detection

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Anti-fraud intelligence for real-time authentication in Amazon Connect's IVR
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mapping & location services

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Geocoding, places, routing, location intelligence
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infrastructure & tools

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Contact trace records (CTRs) streaming into Amazon Redshift within secure VPC
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