Increase operational efficiency from customer service to predictive maintenance by building on AWS.

The airline business is transforming. Throughout its history, airlines have faced challenging times but have proven resilient.
Leading airlines are working with Amazon Web Services (AWS) it provides the flexibility and scalability needed to reduce costs, and to adjust and innovate quickly to new changes and business dynamics. AWS offers the most comprehensive set of machine learning (ML) and artificial intelligence (AI) services, the broadest and deepest Internet of Things (IoT) offerings, and the ability to quickly and easily manage data to optimize operations and delight travelers.
Lauren Woods of Southwest Airlines on using AWS to improve its technical health (7:42)

Benefits

Operational efficiency
Efficient operations are key to any airline. There’s a need to optimize assets, improve utilization, implement predictive maintenance, ensure quality, health and safety standards, and more. AWS provides airlines with everything needed to manage data quickly and easily, while helping them understand their operations. Airlines also leverage AWS services to boost predictive capabilities – safely adjusting routes, saving on energy and fuel costs, and maintaining their fleet and equipment.
Drive data insights
Airlines are often rich in data but poor in insights. AWS offers more data services than any other platform so you can collect, store, process, analyze, and visualize data in the cloud. Deploy any application regardless of volume, velocity, or variety of data to transform customer service, the airport experience, personalization, retailing, loyalty programs, the on-board experience and more.
Innovate at speed
AWS enables airlines to rapidly build, deliver, and iterate innovative products and services. AWS allows airlines to provision and manage infrastructure, code, and automatic updates, so they can spend more time predicting and adapting to rapidly changing market trends and operational developments.

Airline customer stories

Learn how leading airlines around the world are building on AWS to deliver innovative customer experiences while achieving operational efficiency. 

Ryanair

Ryanair Improves Customer Support Using Amazon SageMaker

Ryanair is Europe's largest airline group, flying more than 150 million passengers per year to more than 200 destinations on 2,400 daily flights. Using Amazon Lex and Amazon SageMaker, Ryanair built a chatbot that improves its customer support experience and helps customers find answers to their questions quickly and easily.

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Cathay Pacific Airways
Cathay Pacific logo

Cathay Pacific Airways Modernizes Passenger Revenue Optimization System, Increases Performance by 20%

Cathay Pacific migrated its PROS to the cloud with the managed Amazon RDS for Oracle, solving
the performance problems of its on-premises solution.

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Korean Air: Ready to Innovate for the Next 50 Years with AWS
Korean Air

Korean Air: Ready to Innovate for the Next 50 Years with AWS

Kenny Chang, EVP and CMO of Korean Air, discusses how the company is building on AWS with an eye toward the next 50 years of excellence.

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Vancouver Intl Airport (YVR) Builds Secure Border Control Solution on AWS
YVR

Vancouver Intl' Airport (YVR) Builds Secure Border Control Solution on AWS

YVR uses AWS to provide high availability and security for its BORDERXPRESS Automated Passport Control solution and to easily scale the solution to accommodate expansion to new airports. 

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Star Alliance Goes All In on AWS
Star Alliance

Star Alliance Goes All In on AWS

Star Alliance, the world’s largest airline alliance with 26 member airlines, has gone all in on AWS to rapidly deliver applications, products, and services to its customers. 

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Get started

Leading companies in travel & hospitality are already using AWS. Contact our experts and start your own AWS Cloud journey today.
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