For questions and answers about AWS South Africa (Pty) Ltd and the changes you are experiencing, please read through our FAQs below.

General Questions

1. What is Amazon Web Services South Africa (Pty) Ltd. (AWS ZA)?

2. Which of my AWS accounts are affected?

3. Why is AWS launching AWS ZA as a new service provider?

4. When will AWS ZA launch?

5. What can I do to prepare for the launch of AWS ZA?

6. Will my access to AWS services change? Will I experience service down time?

7. What will change when my contracting party changes to AWS ZA?

Billing, Payment, and Remittance Questions

8. What invoicing documents should I expect?

9. What payment currencies and payment methods are supported by AWS ZA?

10. I pay for my AWS services on invoicing terms. Is there anything I need to do?

11. I pay for my AWS services by credit card or direct debit. Is there anything I need to do?

12. I pay for my AWS services by credit card or direct debit, and I want to transact with AWS ZA. How can I do that?

VAT/Tax Questions

13. AWS, Inc. was already charging me Value Added Tax (VAT). Will this change?

14. If I update my tax address mid-month, how is VAT calculated?

15. What Tax Registration Numbers (TRNs) and formats does AWS ZA accept?

Consolidated Billing Customers and Reseller Questions

16. My account is the master (payer) account for an Organization (consolidated billing family). How do I check that all my member (linked) accounts have the correct address and associated AWS seller entity?

17. My account is the master (payer) account for an Organization (consolidated billing family) and I have member (linked) accounts based in different countries, what should I expect?

18. I am an AWS Partner/Solution Provider. How does AWS ZA impact me?

19. I am an Enterprise/EDP customer. How does AWS ZA impact me?

Additional Questions

20. What happens to my AWS Marketplace services?

21. What happens with my existing RIs/Savings Plans?

22. I have more questions or wish to continue purchasing services from AWS, Inc. Whom can I contact?

Payment Currency Terms and Conditions

 

 

General Questions

1. What is Amazon Web Services South Africa (Pty) Ltd. (AWS ZA)?

AWS is introducing Amazon Web Services South Africa (Pty) Ltd. (AWS ZA), a level 1 B-BBEE certified company and an affiliate of Amazon.com, Inc. based in South Africa. Starting August 1, 2020, AWS ZA will replace Amazon Web Services, Inc. (AWS, Inc.) as the AWS services provider for all accounts located in South Africa use the invoicing payment method. AWS ZA will also provide all AWS invoicing, billing and payment services for AWS service usage for these accounts. Please see FAQ #2 for more information about which AWS accounts are affected.

The AWS Customer Agreement will be updated to reflect AWS ZA replacing AWS, Inc.

2. Which of my AWS accounts are affected?

AWS accounts meeting both of the following criteria will be affected:

(1) Accounts determined to be located in South Africa. AWS will determine each individual account’s account location based on the account’s Tax Settings and/or billing and contact addresses.

(2) Accounts set to pay monthly invoices via the invoicing payment method through EFT (Electronic Funds Transfer) or wire transfer. The Default Payment Method in the AWS Management Console will indicate “Pay by Invoice”.

  • For individual accounts or master (payer) accounts in an Organization, the default payment method will be set to “Pay by Invoice”.
  • For member (linked) accounts in an Organization, the account will be linked to a master (payer) account with the default payment method set to “Pay by Invoice”.

Please see FAQ #17 for more details regarding Organizations with linked accounts in multiple countries.

3. Why is AWS launching AWS ZA as a new service provider?

We regularly review our business structure to ensure that we are able to best serve our customers. We are launching AWS ZA to allow customers based in South Africa to purchase AWS services from a local B-BBEE certified entity based in South Africa and to support the growing adoption of cloud computing across the region.

4. When will AWS ZA launch?

AWS ZA will launch on August 1, 2020. Please check back here for updated information, and keep an eye out for emails related to AWS ZA as we get closer to launch!

5. What can I do to prepare for the launch of AWS ZA?

Please make sure that your account details are all up to date to ensure proper invoicing and to receive any notifications or updates regarding the launch. We recommend checking that the following are all up-to-date for each of your AWS accounts:

(1) Tax Settings

(2) Default Payment Method

(3) Alternate Contacts

Please also make sure that your Accounts Payable (AP) department or the person responsible for making payments for your accounts is aware of this launch, and is ready to make payment to AWS ZA. This may include updating records in billing systems, opening purchase orders, or verifying that your bank can remit payment in ZAR to a South African bank account. We will inform you of new remittance instructions as we approach launch of AWS ZA.

6. Will my access to AWS services change? Will I experience service down time?

No, there will be no change in the services currently offered through AWS, Inc., and you can continue using the same services you use today with AWS ZA. Your account number, content, configurations, access rights, and security settings will remain the same.

7. What will change when my contracting party changes to AWS ZA?

(1) Invoices will be issued in South African Rand (ZAR).

(2) South African Rand (ZAR) will be the only payment currency. Please see the AWS Payment Currency Terms and Conditions (also available on the My Account page in the AWS Management Console).

(3) The AWS Customer Agreement or other agreement with us governing your use of AWS services will be updated to replace Amazon Web Services, Inc. with Amazon Web Services South Africa (Pty) Ltd as your service provider for your eligible South African accounts. The AWS Customer Agreement will be updated to reflect this change, and your continued use of AWS services after the change will constitute your acceptance of the new agreement.

(4) Invoicing payment methods will be limited to EFT (Electronic Funds Transfer) and wire transfer.

(5) Invoices will continue to include Value Added Tax (“VAT”) on all service charges.

 

Billing, Payment, and Remittance Questions

8. What invoicing documents should I expect?

AWS ZA will issue a commercial Request For Payment (RFP) to replace your AWS, Inc. commercial invoice. This document will replace the word “invoice” with “request for payment”, and all references to AWS, Inc. will change to reflect AWS ZA as the new service provider. Your commercial RFP will reflect the paying account’s billing address.

AWS ZA will also generate VAT invoices for all customers. Please check your Tax Settings to ensure that all details are correct. If you are a part of an Organization, please note that tax invoices will be consolidated when possible for all accounts with the same Tax Settings.

Please see FAQ #17 for more information about Organizations with linked accounts in different countries.

9. What payment currencies and payment methods are supported by AWS ZA?

South African Rand (ZAR) is the only supported currency for payments to AWS ZA. All commercial Requests for Payment will reflect amounts due in ZAR, and all payment must be remitted in ZAR. Service pricing will continue to be published in United States Dollars (USD), and amounts due will be computed in USD and converted to ZAR for billing, subject to the AWS Payment Currency Terms and Conditions (also available on the My Account page in the AWS Management Console).

At launch, AWS ZA will only support the invoicing payment method through EFT (Electronic Funds Transfer) or wire transfer, and will not support payment by any other payment methods, including credit card and direct debit.

Please see FAQ #20 for more information about invoices for AWS Marketplace usage and FAQ #17 for more information about Organizations with linked accounts in different countries.

10. I pay for my AWS services on invoicing terms. Is there anything I need to do?

Please make sure that you and your Accounts Payable (AP) department or the person responsible for making payments for your accounts are prepared to remit payment in South African Rand (ZAR) to AWS ZA to a bank located in South Africa. You may need to check with your AP department or your bank to ensure you can remit payment to a new back account in South Africa in ZAR, or to verify that any existing purchase order will cover usage billed by AWS ZA.

We will inform you of new remittance instructions as we approach launch of AWS ZA.

11. I pay for my AWS services by credit card or direct debit. Is there anything I need to do?

At this time, the launch of AWS ZA will not affect you. AWS ZA does not presently support payment by credit card or direct debit. If you are paying with one of these payment methods, you will continue to contract with and be billed by AWS, Inc. Please see FAQ #2 for more information about affected accounts.

12. I pay for my AWS services by credit card or direct debit, and I want to transact with AWS ZA. How can I do that?

If you are currently paying with credit card or direct debit, and you are interested in changing to pay by invoice to transact with AWS ZA, please open a support case, and our Customer Support team will determine if you are eligible to use the invoicing payment method.

 

VAT/Tax Questions

13. AWS, Inc. was already charging me Value Added Tax (VAT). Will this change?

No, if your account was already being charged Value Added Tax (VAT), you will continue to be charged VAT. You may notice a few changes on your VAT invoices: they will be issued by AWS ZA and will reflect its VAT number and location in South Africa. Please make sure that your Tax Settings are updated with the correct details to ensure your VAT invoices are correct.

14. If I update my tax address mid-month, how is VAT calculated?

AWS calculates and applies applicable VAT based on the tax address for each individual account at the time an invoice is generated. One-time purchases like Reserved Instances, Domain Names, or Savings Plans will be invoiced at the time of purchase. Your regular monthly usage will be invoiced around the third day of the month following usage. Please check your Tax Settings to make sure that your tax address is always correct to ensure that your VAT invoices reflect the correct details and that you are billed by the correct entity.

15. What Tax Registration Numbers (TRNs) and formats does AWS ZA accept?

AWS ZA will accept your ten-digit VAT registration number. This can be added to your account(s) on the Tax Settings page in the AWS Management Console. If you are the owner of a master (payer) account for an Organization, you can edit the Tax Settings for all member (linked) accounts based in South Africa or any other country where we accept a Tax Registration Number (TRN). If all accounts in your Organization share the same TRN, please consider enabling Tax Settings Inheritance.

 

Consolidated Billing Customers and Reseller Questions

16. My account is the master (payer) account for an Organization (consolidated billing family). How do I check that all my member (linked) accounts have the correct address and associated AWS seller entity?

Master (payer) account owners can see the Tax Address and AWS seller of record associated with each account by visiting the Tax Settings page in the AWS Management Console. If you are the owner of a master (payer) account for an Organization, you can edit the Tax Settings for all member (linked) accounts based in South Africa or any other country where we accept a Tax Registration Number (TRN). The far-right column will indicate each account’s seller of record (e.g., AWS Inc., AWS EMEA SARL, or AWS ZA). If you change an account’s Tax Settings, it may take up to 24 hours for the seller of record to be updated accordingly. If all accounts in your Organization share the same TRN, please consider enabling Tax Settings Inheritance.

17. My account is the master (payer) account for an Organization (consolidated billing family) and I have member (linked) accounts based in different countries, what should I expect?

AWS will determine the appropriate AWS seller of record for each individual account based on the account’s account location. If you have member (linked) accounts being served by different sellers, you will receive separate commercial invoices or Requests for Payment (RFPs) from the applicable seller based on each account’s location. Please note that you will be required to remit payment separately for invoices or RFPs from different sellers in the currency displayed on the applicable invoice.

All RFPs from AWS ZA and AWS Professional Services or Training invoices from AWS ZA will reflect amounts due in South African Rand (ZAR). Please see the AWS Payment Currency Terms and Conditions (also available on the My Account page in the AWS Management Console). Any Invoices or Requests for Payment from AWS, Inc., or AWS EMEA SARL will use your preferred currency, as set on the My Account page in the AWS Management Console. AWS Marketplace invoices will be billed in United States Dollars (USD) from AWS, Inc.

Each seller will have its own remittance instructions on the invoice or RFP. Payment must be remitted in the currency displayed on the applicable invoice to the applicable seller.

18. I am an AWS Partner/Solution Provider. How does AWS ZA impact me?

As an AWS Partner/Solution Provider, please follow the longstanding operational guidance to apply your own Tax Settings to all of your linked accounts. You should enable Tax Settings Inheritance on the Tax Settings page in the AWS Management Console to ensure that your tax details are used for all of your linked accounts. By ensuring your own information is on all linked accounts, AWS can calculate VAT correctly, if applicable. As an AWS Partner/Solution Provider, you are responsible for managing and charging your end customers applicable taxes.

Please reach out directly to your Partner Development Manager (PDM) to determine if the launch of AWS ZA impacts your accounts. You can find your PDM’s contact details by logging in to APN Partner Central.

19. I am an Enterprise/EDP customer. How does AWS ZA impact me?

Please reach out directly to your Account Manager to determine if the launch of AWS ZA impacts your account(s). Please use the Sales Contact Form if you are unsure of whom to contact on your Account Team.

 

Additional Questions

20. What happens to my AWS Marketplace services?

There are no changes to the products and services you purchase through the AWS Marketplace. These products and services will continue to be invoiced by AWS, Inc. in United States Dollars (USD). You will need to maintain your systems and processes to pay invoices from AWS, Inc. in USD for all AWS Marketplace purchases. If you also receive a Request for Payment from AWS ZA for AWS service usage for the same billing period, you will need to make two payments: one in USD to AWS, Inc. for your Marketplace purchases and one in ZAR to AWS ZA for your AWS services.

21. What happens with my existing RIs/Savings Plans?

Any Reserved Instance (RIs) or Savings Plans (SPs) will continue to apply towards any eligible matching usage, regardless of any change in your AWS service provider since purchase. Any recurring hourly charges for an RI or SP will be billed by the seller for the account whose usage is covered by the RI/SP. If the RI or SP does not match any usage, it will be billed by the seller for the account that originally purchased the RI/SP.

For example, if a linked account in Germany purchases an RI, any upfront payment would be billed by AWS EMEA SARL as seller. And if usage by the German linked account is covered by the RI or if the RI does not match any usage, applicable recurring charges would be billed to the German linked account by AWS EMEA SARL. If usage by another linked account based in South Africa is covered by the RI, applicable recurring usage charges would be billed to South African linked account by AWS ZA.

22. I have more questions or wish to continue purchasing services from AWS, Inc. Whom can I contact?

We will continue to update this FAQ with more information as we get closer to launching AWS ZA. In the meantime, if you have additional questions or wish to continue purchasing services from AWS, Inc., please open a support case, and our Customer Support team will be happy to help.

 

Payment Currency Terms and Conditions

When you purchase Services from the Amazon Web Services (“AWS”) website (the "Site") and: (1) are using a credit card – such as Visa, MasterCard or American Express Card – or debit card (“Card Customer”); or (2) are subject to payment through Electronic Funds Transfer (EFT), the AWS Contracting Party ("we", "us", "our") in the AWS Customer Agreement, or other agreement with us governing your use of our Services (the “Agreement”) may offer you the choice of paying in a payment currency supported by us ("Payment Currency") other than United States dollars (USD) (the “Currency Service”). But, if your AWS Contracting Party is Amazon Web Services, Inc., and you are a Card Customer, then the Currency Conversion Service is offered to you by Amazon.com Services, Inc.

You agree to use the Currency Service on the following terms and conditions:

1. This Currency Service only enables you to make payment in your Preferred Currency. Also, if you are a Card Customer, you may only make payments in currencies supported by the issuer of your credit card or debit card. When using the Currency Service you are not tendering payment in one currency and receiving from us another currency.

2. If you use the currency conversion service to pay in your Payment Currency, our fees and charges for your use of the service, if any, are included in the exchange rate applied to your invoice (the "Applicable Exchange Rate"). An invoice’s Applicable Exchange Rate is determined when that invoice is generated. For recurring charges covering usage of Services over a period of time, the Applicable Exchange Rate will apply to all usage and Service charges incurred during the applicable billing period. That payment total will be the amount reflected on your bank or credit card statement. In some cases your bank may still charge you a fee. Your use of the Currency Service and these terms and conditions are independent of your contract for the purchase of Services and do not give you any extra rights under that applicable contract.

3. Once you elect to use the currency conversion service, fees and Service charges will automatically be paid in your Payment Currency for each invoice generated thereafter, unless and until you choose to opt-out by selecting USD as your currency preference. Invoices must be paid in the currency specified by each invoice.

4. The Currency Service is not available for purchases and orders submitted through the AWS Marketplace and other Services provided by affiliates or Services that we may exclude from time to time. Orders for AWS Marketplace and these other ineligible Services can only be placed and paid for in USD.

5. You can turn off or opt-out of using the Currency Service at any time in the “Account Settings” section of Your Account. All refunds processed against the Payment Currency invoices will be provided in the denomination of the previously selected Payment Currency in which the invoice was generated; whether as a credit memo or a payment in your Payment Currency.

6. You agree that by opting in to the Currency Service that information related to your payment, including your name and address, may be processed by our banking partners in jurisdictions other than the US.

7. These terms and conditions and any dispute of any sort that may arise between you and us will be adjudicated according the Governing Law and Disputes terms of the Agreement.

8. We reserve the right to make changes to the Currency Service, our policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you use the Currency Service, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply retroactively). We communicate with you electronically by e-mail or by posting notices on the Site. Regarding the Currency Service, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

9. Except as amended by these terms and conditions, the Agreement will remain in full force and effect. If the terms of these terms and conditions are inconsistent with the terms contained in the Agreement or any Policy incorporated therein, the terms contained in this document will control solely with respect to your use of and access to the Currency Service. Notwithstanding anything in these terms and conditions to the contrary, your AWS customer account and your use of the web services offered by AWS are governed by the Agreement. For avoidance of doubt, the Currency Service constitutes a Service Offering under the terms of the Agreement.

“Service” means each of the web services made available by us or our affiliates.