Amazon Lex Resources
Getting Started
Check out the Amazon Lex Getting Started page for documentation, tutorials, how-to videos, code samples, and SDKs.
Videos
Solutions
AWS QnABot
The AWS QnABot is a multi-channel, multi-language conversational chatbot solution, built on Amazon Lex, that responds to your customer’s questions, answers, and feedback. Without programming, the QnABot solution allows customers to quickly deploy self-service conversational AI on multiple channels including their contact centers, web sites, social media channels, SMS text messaging, or Alexa. Customers can configure curated answers to frequently asked questions using an integrated content management system, supporting rich text and rich voice responses optimized for each channel, or they can expand the solution's answer knowledge base to include unstructured documents, PDFs, and existing web page content (via a seamless integration with Amazon Kendra).
The solution supports multiple languages with optional automatic translation of answers to the user’s local language. The QnABot solution can also ask questions making it suitable for quickly building authentication flows, diagnostic workflows, and data capture such as surveys, questionnaires, and decision trees. For more advanced scenarios the QnABot can be extended to integrate with backend systems, supporting data dips for personalized and dynamic responses, and for integrating with CRM and ticketing systems. Integrated user feedback and monitoring provides visibility into customer queries, concerns, sentiment, and facilitates tuning and enriching content. QnABot uses Amazon Lex and can easily be added to existing or new bots to enrich customer experience and reduce call center loads.
View AWS solution »
View solution video »
View AWS blog: Create a question and answer bot with Amazon Lex and Amazon Alexa »
Blogs
Total results: 224
No blog posts have been found at this time. Please see the AWS Blog for other resources.
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by Michael Cho, Joe Morotti and Vikas Shah, 01/23/2025
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by Marcelo Silva, NagaBharathi Challa, Pranit Raje and Sujatha Dantuluri, 01/21/2025
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by Alex Buckhurst, Anand Jumnani, Kai Loreck and Neel Kapadia, 12/23/2024
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by Danny Lee, 12/17/2024
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by Cristina Rios Iribarren, 11/28/2024
What's new
Total results: 102
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01/30/2025
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01/28/2025
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12/11/2024
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10/09/2024
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03/01/2024