IT Asset Management

We are a customer of Flexera One .

For Flexera One , we work mostly with licenses. Whatever products we are purchasing, we upload POs into Flexera One and map them to the licenses correctly to check whether all data is compliant. If not, we perform effective license positioning on that data. Flexera One helps us maintain a clear picture of our finances, showing what software we have purchased this year and what we should purchase next year. The solution provides this information in the form of dashboards where we can see where we have actually spent more, which publisher we are spending more with, and which publisher we are spending less with.

The features of Flexera One I appreciate most involve uploading a PO, which gets processed and directly mapped to the license I need. Flexera One allows me to check the existing information by SKUs. There is a specific SKU for each of the licenses. I find the SKU library valuable because when I am changing companies, in the next company I am unaware about their SKUs and products initially. I can check Flexera One's SKU library and verify whether a product has existed there and was mapped to that license earlier. I can then map the current licenses in that way.

I use Flexera One's analytics feature. We can see the dashboards of Flexera One. The best key analytics I can see are which publishers are at risk and what unprocessed purchases already exist. We can also see the unprocessed purchases in Flexera One. We can check that we have 100 unprocessed purchases for this month, then we have to process it and make it processed. After making it processed, since it is processed, we have already mapped the license there. That is the basic license compliance health we can check through Flexera One analytics.

After reconciliation, whatever applications and entitlements we have are calculated against the consumed versus the purchased versus the compliance position. By repeating this reconciliation regularly, the compliance can be trended over time. Suppose there are matched installations mapped to the applications, and applications are mapped to the licenses. We can recalculate dynamically at each reconciliation.

Since Flexera One is basically used for IT asset management (ITAM ) and SAM , and since it is designed to support complex hybrid licensing models and is vendor verified for major publishers, compliance tracking is recalculated dynamically and can be trended over time using the built-in reports and analytics. It offers SaaS management, showing user activity, active and inactive users, license utilization, and different licensing models such as subscription, custom metric, and perpetual. For example, this year we are spending a certain amount over subscription, and next year we will either go ahead more or less with that subscription licensing based on our needs.

Suppose last year we purchased 200 licenses, and after uploading all the POs and checking all the installations for those licenses, we discovered that out of 200, we are just using 10. So 190 licenses were not being utilized. This year, we are coming up with a plan to go ahead with 20 after demand categorization. We are saving the 190 license cost this year. Even though we had purchased last year, this year we are aware that we should not spend this much because we are not using that application more than 10.

We are using multiple metrics for Flexera One, including inventory, license reconciliation, SaaS activity, procurement, and lifecycle data. For compliance, we check the compliance position at the start of the period and the compliance position at the end of the period. There is the change between the purchased and the consumed counts over time. These metrics are available and visible in the dashboard of Flexera One.

Flexera One assists with uploading POs to correctly map licenses and check compliance. It provides a financial overview, tracks where more or less has been spent, and displays data in dashboards. I also appreciate the SKU library that eases adapting to new company SKUs and helps map current licenses. Its analytics feature shows key statistics such as publishers at risk, unprocessed purchases, and allows dashboard viewing.

Additionally, Flexera One supports IT asset management, trend compliance tracking, and showcases active users, licensing models, and accurate spending predictions. The solution features multiple metrics for inventory, reconciliation, SaaS activity, and more.

The biggest challenge I am facing is that Flexera One has a lot of data. It takes time to load and process. If it were faster, it would save more time. It is loading continuously, but it is a bit slow. The slowness should be more fast.

It has been almost 4.5 years for me in this domain with Flexera One.

Flexera One is stable and reliable. It is easy to use. It is taking time to load, but other than that problem, there is nothing problematic in Flexera One. It is easy to use. We can see different buckets for unprocessed purchases and different buckets for processed purchases. Everything is differently organized and easily understandable. They have made tabs for that. We can see all inventory, all the applications, and how many installations we have.

Flexera One operates as a SaaS platform across large global enterprises with multiple business units, regions, and vendors. Over 1,000 users, it is very scalable. Since it is a big organization that is global, it is saving time for us. In time format, earlier we were spending 10 hours weekly on this topic, and right now we are spending around three or four hours.

We often communicate with the technical support of Flexera One, and they are providing a good service to us.

We are raising cases for the SKU-based library of Flexera One. Suppose there are SKUs which are not recognized. We raise a case with them asking if they could please recognize this SKU or add this SKU to the SKU library. We are in touch with them. Suppose we are not understanding any feature of Flexera One, then we are asking them for a one-to-one call. They interact with us and easily tell us things which we can understand.

I will give it a 10 for the technical support of Flexera One on a scale from one to ten.

Before Flexera One, I did not use a different solution for the same use cases.

When choosing Flexera One, I did not evaluate other options or other vendors.

I want to give feedback about Flexera One. Flexera One reduces my manual monitoring. I am still working with Flexera One. Mostly it is Flexera One that I use. There is ServiceNow  and SAM  Pro, but I do not have much hands-on experience with that. We are saving the 190 license cost this year. Even though we had purchased last year, this year we are aware that we should not spend this much because we are not using that application more than 10. I give this product a review rating of 9 out of 10.

As a technical admin, I use Flexera One  for a single source of truth so I can see my entire technology estate. While I am beginning my journey with Flexera One , I use it for visibility by ingesting data from endpoints, clouds, and SaaS connectors. I use it for compliance and risk by mapping what is installed against what I am supposed to use. Given my security background, I use these tools to identify shadow IT and unauthorized software. It also helps me identify vulnerabilities tied to software versions or unpatched applications that may not be showing up in my primary security scanners. I also use it for planning by focusing on identifying wasted spend, finding underutilized licenses, or cloud instances. This helps me in these ways and it is working quite well so far.

The best feature of Flexera One is the latest feature about AI. I can speak to Flexera One AI by logging into the Flexera One portal, clicking on the AI, and asking it questions, which really impresses me. Beyond that, several other features have helped me greatly. The documentation is very helpful, and the single pane of glass feature is invaluable because everything is accessible from one place.

I have noticed the reports look similar to Snow License Manager , so the value for money is really impressive. The fact that most organizations have their SaaS, cloud, and on-premises data in silos is what makes Flexera One special because it has a single pane of glass. I can see everything from one place without jumping from one portal to another portal just to see the same information for different types of software.

Implementing Flexera One typically acts as a major turning point for any technical team given the scale of the tool. We gain normalized data because of all the discovery that happens. There is a lot of cost optimization, and wasted spend is reduced by using usage metering. I can identify shelfware licenses that have been paid for but never used, which costs a lot, so paying for a tool that helps reduce this cost one time will save a lot of money in the long run. Flexera One identifies shadow IT and tracks end of life support technologies, which helps me proactively identify assets that are no longer receiving patches and hardens my attack surface as well, creating a win-win situation.

Flexera One is an amazing tool, but I feel the UI could have some more upgrades and look a bit more modern with all these applications coming up. Flexera One does the job, but if something were to be improved, the UI could be upgraded. I would also appreciate if it could be a bit faster because sometimes it lags.

Maybe with integration, you could introduce a bigger portfolio to integrate tools with. I have been trying to integrate with some ITSM  tools, but they are not available. Reporting  could be a bit more intuitive with more filters and more metrics to filter by. Integration is not just about connecting APIs; it is about data trust. Data normalization gaps exist, and I cannot integrate what I cannot identify. There are some software in the bucket that they do not have. I would suggest stopping accepting default tool mappings, actively building custom normalization rules, and having a common convention for naming those tools.

I have been using Flexera One for approximately one year.

Flexera One is stable.

The scalability is decent. I can assign a lot of user roles and send it out to many different places. People are able to use it, understand it, and pick it up fast, so it is pretty good.

Customer support is good. Although they do not answer questions right away, they do eventually answer them. What is good is that they reply at the very least. They might not be the most experienced, but they are at least trying.

I used Snow License Manager , but it was way too slow and had limitations in terms of dashboards and reporting. There was very limited reporting and I could not customize the dashboards as I can in Flexera One. Snow License Manager had very limited reporting and dashboard capabilities, had a few bugs, and was on-premises. I chose Flexera One next.

In terms of money, I have helped achieve around thirty percent reduction in software spend through rightsizing and optimizing usage. This has paid back in approximately six months. Thirty percent over six months is a pretty good return on investment. I also have lesser problems coming up because I know what is working, what is not working, and what is actually up and what is not in terms of licenses and URLs.

Flexera One is a value for the money. It was a good experience. Although I am not involved actively in the procurement and licensing and purchasing process, I am more of a technical admin.

There was a clear win when I used Flexera One to identify shadow IT across the SaaS estate. I had a hunch that departments were spinning up project management and file sharing tools out of IT oversight because people would share files without using designated tools. By using Flexera One's discovery methods, specifically looking at browser-based usage, I actually discovered and uncovered a significant amount of unauthorized application usage. I found three different redundant project management tools being used by different teams. When I was junior, I myself would actually use file sharing tools which were not supposed to be used in the company, and this still happens in my organization. I consolidated this report and used Flexera One to find this out.

Secondly, Flexera One made a huge difference in our recent software audit. I had a lot of assigned licenses that were sitting idle for months, but because I lacked verified usage data, I was hesitant to reclaim them for fear of breaking someone's workflow. Flexera One helped me a lot in identifying shadow IT, identifying applications that were not supposed to be used, and unidentified licenses.

Part of my daily routine is to audit the unrecognized software bucket. I do not let the data just sit. I proactively build normalization rules if the tool misidentifies a version or niche utility. I address it at the source when I pull out a monthly compliance report. I review it and the data is accurate enough to be actionable for leadership without requiring any manual cleanup.

I would advise understanding your needs first and then getting Flexera One because it can be used for different purposes, but if you do not have a clear goal defined, you might be wasting the potential of the tool. It is a great tool, and I look forward to seeing more advancements. I really love the AI feature, which is easily one of my favorites, and I hope to see such more features in the future. I give this product a rating of eight out of ten.