IT Asset Management

My main use case for Flexera One  is enterprise cost controls, as well as complete visibility and control across all public and private cloud environments.

A recent project with a customer that was very well published was Technicolor, which had a need to use Google Cloud , and RightScale and Flexera One  was the tool that allowed them to manipulate, control, command, and contain costs as they used a tremendous amount of compute for video image rendering.

I have lots of different uses and applications for Flexera One, and it is important to make sure that it gets applied both from a control and governance perspective, as well as making sure from the very beginning when environments are established and maintained that cost controls are really the guiding principle.

The best features Flexera One offers include multi-cloud, single panel visibility of all usage.

The single panel visibility helps me and my organization day-to-day by eliminating the need to use a variety of different tools across environments.

Flexera One has impacted my organization positively in a variety of ways from a cost controls perspective, reduced time, and efficiency for team members, and the use case I shared is just one of millions of possible use cases that the platform has been used for at a variety of companies.

Sometimes I see cost savings in excess of 40 to 60 percent, with resources also in the same percentage area, depending on what the use case is and how much work and preparation was put into actually designing it appropriately for the use of the tool, as the more that had to get cleaned up or adjusted, the percentages could certainly even increase more.

People are pretty active from a product feedback perspective, so there is a variety of different features and things that I am sure could be improved, but I do not have one directly in mind.

I started using Flexera One once I joined the company in 2012.

Flexera One is stable.

Flexera One's scalability is amazing and really limitless.

I always get very positive marks from a customer support perspective regarding Flexera One, with no issues.

My experience with pricing, setup cost, and licensing was that it was very fair for the value that was received, and the pricing and implementation, especially in the early days, was very well received.

My advice for others looking into using Flexera One is to plan wisely for cloud consumption and expect variable usage in the first three years and budget appropriately. I would rate this review as a 9.

Flexera One 's compliance tracking is excellent, although sometimes it does not provide the exact report due to the customer's environment, which can be improved. Otherwise, the compliance part is good, especially during the harvesting of the products and software, and the compliance metrics offer a good summary.

From my perspective, I would rate Flexera One  an eight.

If asked whether I would recommend ServiceNow  instead of Flexera One, I would not, because as a user who creates reports and provides compliance reports, I find ServiceNow  more complex and less user-friendly. The lack of clear information and the improper identification of queues make it fall short compared to Flexera One, which I would rate around five or six in comparison.

The feature that I find most valuable in Flexera One is the discovery, which is crucial from an ITAM  point of view to capture the entire environment and all the software installed in my customer's environment. Flexera One is really very comfortable and compatible with other tools such as SCCM and all the integration that it provides. Based on the discovery information it gathers for me, it truly helps me in my consumption report that I prepare. My customers do utilize Flexera One for multi-cloud management.

To measure the effectiveness of Flexera One's cost management features, I take into account user-based, device-based, and processor management metrics.

In terms of what could be improved about Flexera One from an ITAM  point of view, I feel that if Flexera One could provide a calculation representation, it would be beneficial. While it shows various configurations regarding where my server and VM are placed, it does not indicate how many licenses are needed or how the calculations are performed.

To bring it closer to a ten, I would prioritize improvements in monitoring. For one of my customers, the monitoring aspect has been tricky due to the need for live database information, which could be enhanced using AI technology.

I have been working on Flexera One for almost seven years, starting from a consultant point of view.

I do not usually take part in the implementation of Flexera One, as we have developers for that purpose. I simply communicate my requirements and the customer's environmental needs to the developer who implements it.

Flexera One's pricing in the market is quite high, primarily because it is one of its kind. ServiceNow is another competitor gaining popularity due to offering various ITAM  modules in one place, although I feel that it is not as capable as Flexera One.

It depends from customer to customer and upon their environment, and I do not deal with selling the product independently. My responsibility is to sell the solution of the product and to assist the presales team in how we can help the customer with ITAM , while the presales team handles pitching the prices.

I am not sure about the specific impact Flexera One has had on their operations, as I haven't seen significant feedback regarding it.

I would rate my overall experience with this solution an eight.

I have used it at multiple companies. Primarily, we use the tool to ensure that we're compliant with all the vendors. The particular company I’m working for now is just for IBM. There are other team members who handle other manufacturers. Flexera One  is great. It helps us keep an eye on our compliance. When we're audited, Flexera One 's reports have been approved by IBM. We don't have to use ILMT, so it's been very helpful.

I like the way that Flexera connects our contracts to our purchases. It gives us the flexibility when creating the license records for each of the applications. I also appreciate the reporting features that it has.

Flexera includes what I call canned reports, straight out of the box, but they also offer flexibility in creating custom reports. This allows us to provide management or whomever with more detailed information.

The mainframe need improvement. Flexera One does not have an agent for it, so it can't report on mainframe usage. Several people have suggested it as an improvement. One feature I would like to see in the tool is the ability to handle everything in one place. If not, it is what it is.

I have used the solution for 12 to 13 years.

I would give stability a good nine out of ten. The stability of the cloud version, which is what I'm currently using, is almost always reliable. Occasionally, there will be a problem when they push out an upgrade, and we aren't able to reconcile the databases every day. However, it usually resolves within a day once they identify and fix the problem.

I have used customer service in the past; not in my current role. I would rate it a nine out of ten. This was back when I used the on-premise product, and they were prompt in getting back to us. Most of the correspondence was via email, which was okay.

Occasionally, a call would have to be set up if they weren't understanding what was going on. Most of the support I dealt with at the time was in England, so we had to have calls in the morning. That was the only inconvenience.

I have used other solutions. HP Service Desk had a product, and there was another one that I used minimally. The other one is pretty big right now, or it used to be Snow, but then Flexera took over.

How easy or hard the implementation depends on the setup. If you have it set up on-premise, it's complex and takes weeks to get everything ready. Flexera One, which is the cloud version, has a minimal setup.

You need to have some IT infrastructure at the server levels because we have to work with Flexera for all the connections. This includes integrating with SMS or SCCM, or whatever you call it, and any other reporting pieces you want the Flexera One tool to include.

The setup cost has changed a lot over the years, and I have not been involved with the pricing for six years. In the beginning, when I first became involved with it, I thought some of the pricing was a bit high. They've restructured how it's licensed, making it more fair.

I recommend it highly. It's the best thing I've seen, so I give it a ten out of ten.

There are no valuable features that the product can provide, owing to which my company plans to move to ServiceNow or SAM Pro.

The hardware and connectors in the product have certain shortcomings where improvements are required. FlexNet Manager's connectors are not that good, especially when compared to what Flexera provides its users in general. ServiceNow and SAM Pro's dashboards are very good compared to what FlexNet Manager offers.

With FlexNet Manager, it would have been good if its hardware and connectors were as good as ServiceNow and SAM Pro. ServiceNow and SAM Pro also serve as a CMDB. FlexNet Manager fails to serve as a CMDB, making it an area where improvements are required.

I have been using FlexNet Manager for a year and a half.

It is a stable solution.

From my experience with large vendors like IBM or Oracle, I can say that ServiceNow and SAM Pro offer good data collectors compared to what FlexNet Manager offers. FlexNet Manager doesn't provide accurate data to its users, owing to which you may have to deal with a lot of false positives. The aforementioned issues don't occur in FlexNet Manager.

Around 100 to 200 people in my company use the product.

People from Flexera should be involved in the installation process of FlexNet Manager. The updates in the product should be managed by someone from Flexera's team. SAM Pro offers features that allow for auto updates, making it a very easy process compared to FlexNet Manager.

The solution is deployed on the cloud.

Based on the enterprise-level packages that my company purchases, I can say that from a price perspective, you can go for FlexNet Manager if you have a very small environment. ServiceNow is better if you have a large environment with a huge number of users.

I only deal with the user side of the product and guide the people in my company on how to work with the tool.

Instead of FlexNet Manager, I would suggest others use SAM Pro, especially those who have ServiceNow deployed in their environment. After a year or two, if you gain good knowledge about SAM Pro. With FlexNet Manager, you may worry about whether the data that you have will get corrupted or not. With SAM Pro, the chances of the data getting corrupted are very low.

Since the tool does work, I rate the overall tool a six or seven out of ten.