Drata Security & Compliance Automation Platform

What do you like best about the product?

The most valuable feature for us is the continuous monitoring and real-time alerts, which provide reassurance that our controls are consistently effective. Drata also simplifies evidence collection and audit preparation, helping us save time and reduce the risk of errors. As a result, we are able to maintain compliance proactively and dedicate more attention to strategic security improvements instead of getting bogged down by administrative work.

In terms of usability, the platform is highly intuitive and user-friendly, making it easy for even new team members to navigate and complete tasks. The implementation process was smooth and quick, thanks to clear instructions and minimal disruption to our existing workflows. Drata’s integration with our current tools and systems is seamless, which cuts down on manual work and keeps our data consistent across platforms. The customer support team is always responsive, knowledgeable, and eager to help, which greatly enhances our overall experience. We rely on Drata daily for monitoring and compliance activities, and it has become an essential part of our security operations.

What do you dislike about the product?

It would be great to have more available integrations, for example with popular observability tools such as Grafana.

What problems is the product solving and how is that benefiting you?

Drata has been instrumental in removing the complexity and manual work typically associated with maintaining compliance. By automating evidence collection, continuous monitoring, and control verification, it greatly reduces the time needed for audit preparation and helps minimize the risk of human error. This shift enables our team to dedicate more attention to strategic security initiatives rather than getting bogged down by repetitive administrative duties. Furthermore, Drata offers real-time insight into our compliance status, allowing us to proactively identify and address any gaps, which helps us maintain trust with both customers and partners.

What do you like best about the product?

Drata has taken what used to be a complex, manual process and turned it into a seamless, automated workflow. The integrations with HR systems, cloud providers, and security tools (like Google Workspace, AWS, and Jira) make evidence collection nearly effortless. I particularly love the continuous monitoring feature — it gives real-time visibility into control status and alerts when something falls out of compliance.

The user interface is clean and intuitive, making it easy for both technical and non-technical stakeholders to navigate. The risk assessment and policy management modules are also well-structured, helping us align with auditors’ expectations without juggling multiple spreadsheets.

What do you dislike about the product?

While the platform covers most use cases perfectly, some integrations (like HR background checks and certain people-data syncs) occasionally require reauthentication or manual validation. Their support team, however, is responsive and proactive in resolving such issues.

What problems is the product solving and how is that benefiting you?

Drata has significantly reduced the burden of manual compliance work. Previously, tracking evidence, managing policies, and keeping controls up to date was a tedious process, often spread across multiple tools. With Drata, all of these tasks are now centralized and automated, from monitoring controls to collecting evidence.

The reminders and real-time alerts make it much easier to keep up with compliance responsibilities, and the automation helps minimize errors and overlooked items. Overall, Drata keeps us organized, boosts our confidence, and ensures we are always prepared for audits without the usual stress.

What do you like best about the product?

The partnership and support we've received from our Drata team have been exceptional. Sierra Alvarez, our Customer Success Manager, and Christina from support have both consistently gone above and beyond to help me organize our SOC 2 controls and prepare for the audit. Their prompt responses and expertise made what could have been a complicated process much more manageable, and Sierra's collaborative approach has truly helped me stay on track and sane throughout.

What do you dislike about the product?

The SOC 2 control mapping and evidence alignment process seems tedious and time consuming, the platform is powerful, but it could benefit from more streamlned control mapping and control reassignments.

What problems is the product solving and how is that benefiting you?

Drata is streamlining and automating many aspects of our SOC 2 framework, which helps minimize the risk of human error and provides QuikQ with greater confidence that our controls stay compliant and ready for audits. This will also save us a significant amount of time.

What do you like best about the product?

Simple to use and get set up with the different connections to automate some of the controls. Good policy templates that passed our audit. Drata agent was simple to install across our devices and helped with the automation as well.

Advice on each control evidence was extremely useful to speed up evidence gathering.

Good recommendation for audit partner in the UK who specialised in earlier stage companies.

Support seems very good, even at the lower price tiers.

What do you dislike about the product?

There were a couple of additional policies that I would have liked some guidance on or basic examples of. The balance of integration audit partners is heavily to the US (to be expected) but would like some more options for UK / EU based providers in the future.

What problems is the product solving and how is that benefiting you?

Limited resources as an early stage company needing to demonstrate compliance quickly

What do you like best about the product?

I find Drata extremely useful for complete document organization, alerts, compliance, and security across the board. The alert system stands out for its ability to integrate with tools like Slack and Linear, which enhances my workflow seamlessly. I also appreciate the templates for policies and recommendations that Drata makes; they provide valuable guidance and save me time in setting up our compliance processes. What truly sets Drata apart is the extraordinarily helpful support from Alex Hamilton and Tina, who are patient and knowledgeable, assisting me in learning how to optimize and best use Drata. As I become more familiar with the system, I'm increasingly able to leverage its full potential, which is a significant factor in my decision to continue using and considering repurchasing Drata. The combination of these features and the excellent customer support makes Drata an invaluable tool for me and my organization.

What do you dislike about the product?

{"I find the initial setup of Drata very difficult, and I felt a lack of sufficient onboarding support.","I'm also frustrated by the extensive knowledge required to effectively use Drata. I wish there were more accessible and responsive chat support, similar to the experience I have with Gusto, to quickly answer questions.","I believe Drata would benefit from having chat support available 24/7 to address issues and learning curves more efficiently."}

What problems is the product solving and how is that benefiting you?

Drata organizes documents, provides alerts, aids compliance and security. It integrates well with our tools and offers policy templates and recommendations, enhancing our compliance efficiency.