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Reviews from AWS customer

2 AWS reviews

External reviews

15 reviews
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4-star reviews ( Show all reviews )

    reviewer2787174

Single sign-on has simplified authentication and now reduces login-related support tickets

  • December 11, 2025
  • Review provided by PeerSpot

What is our primary use case?

My main use case for OneLogin revolves around application integration and user authentication. I primarily utilize it to implement Single Sign-On across internal and external applications, which significantly simplifies the login process for users.

I use OneLogin for Single Sign-On with an internal project management tool that our team uses alongside a customer relationship management CRM system. Before integrating OneLogin, users had to remember separate login credentials for each application, which was a hassle and often led to frustration. The process has become much smoother with login pages, authentication, and access granted.

What is most valuable?

The best features OneLogin offers are Single Sign-On, multiple Multi-Factor Authentication, and user provisioning.

Multi-Factor Authentication is generally useful for adding an extra layer of security, which is crucial, especially for the sensitive nature of the data we handle.

OneLogin has had several positive impacts on my organization in several key areas. Single Sign-On and Multi-Factor Authentication have been beneficial. Additionally, the user authentication has been improved remarkably. Before OneLogin, our team was burdened with managing multiple credentials, but now it is much more efficient.

Since implementing OneLogin, I have been seeing a significant reduction in login-related support tickets, approximately a 30% decrease.

I do utilize Smart Factor Authentication with OneLogin. I find it to be a really valuable feature for balancing security and usability.

What needs improvement?

OneLogin can add more analytics and reporting and integrate with more third-party applications.

For how long have I used the solution?

I have been working in my current field for a year.

What do I think about the stability of the solution?

OneLogin is stable.

What do I think about the scalability of the solution?

OneLogin is a good scalable product.

How are customer service and support?

Until now, it is great. I have not used their customer support.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was not that difficult. I have used it, and while it was a bit tricky for some time, it was manageable.

The setup was good and easy. I am still using the free trial, but I will be purchasing it.

Which other solutions did I evaluate?

Other organizations can use OneLogin, but they can also refer to Okta. I have not used Okta until now, but I am hearing that it is more great than OneLogin.

What other advice do I have?

I am still using OneLogin, so I am still exploring the app and need some more time.

The experience has been smooth and quite positive. My review rating for OneLogin is 8.5 out of 10.


    Shivam Dhang

Centralized access has strengthened security and has reduced password fatigue and support tickets

  • December 09, 2025
  • Review provided by PeerSpot

What is our primary use case?

OneLogin by One Identity is used by our organization for centralized identity and access management for all users. We primarily use it for single sign-on (SSO) to provide access to cloud and on-premises applications in our organization.

When we have multiple environments for our customers, OneLogin by One Identity helps us create policies based on device, network, and role. For example, when an engineer wants to access the Azure portal via SAML SSO, we provide access according to their role. When they need VPN access via RADIUS or LDAP, we grant access based on network requirements.

What is most valuable?

OneLogin by One Identity offers many features, and the multi-factor authentication stands out to me.

The multi-factor authentication feature has helped our company, which is an IT service provider, secure admin and privileged accounts. When our technicians access client systems remotely, we need to provide them with secure and privileged account access. It has improved our compliance by allowing us to meet client requirements for MFA on all sensitive systems, providing safe login from any location or device.

Another feature that we find interesting is the audit logs and reporting, which has helped us track who, where, and how users logged into the system.

Using OneLogin by One Identity has positively impacted our organization. We are able to comply with client compliance requirements and have managed to reduce takeover time risk. Even if a password is stolen, an attacker cannot log in without second-factor authentication, making it more secure.

Since we started using OneLogin by One Identity, we have noticed a decrease in security events, stolen passwords, and non-compliance adherence issues.

What needs improvement?

OneLogin by One Identity needs better support for legacy or non-SAML applications, such as easier integration for customers still on on-premises applications. Additionally, service accounts, API keys, and machine identity need rotation, auditing, and automated provisioning.

It should also include device posture checks and provide risk scoring.

For how long have I used the solution?

We have been using OneLogin by One Identity for as long as two years.

What do I think about the stability of the solution?

OneLogin by One Identity has been stable in our experience. We have had some issues, but there has been no major downtime, and customer service and the vendor have resolved those issues quickly.

What do I think about the scalability of the solution?

OneLogin by One Identity's scalability has been great. Currently, we are scaling it to our other lines of business after first evaluating it on one of our testing LOBs and then implementing it for two more LOBs. We now plan to go globally. The process is quite easy, and we have not made any major changes to our existing network, confirming it is scalable and good for both small and big enterprises.

How are customer service and support?

The customer support for OneLogin by One Identity is good, but they need more training.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before OneLogin by One Identity, we were using Okta.

We decided to switch from Okta to OneLogin by One Identity because Okta required heavy on-premises maintenance and frequent patching and had limited MFA options. We could not create adaptive policies, which was the main reason for our switch. OneLogin provides cloud-native SSO, automated provisioning, stronger MFA, and easier multi-tenant management, making it more efficient for an IT-based service company like ours.

What was our ROI?

I have seen a return on investment from OneLogin by One Identity. It has saved our time due to automated provisioning and SSO login, reducing manual account work and increasing productivity. Our IT team is working on fewer tickets, enabling them to focus on more priority issues. It has also saved costs due to fewer security incidents requiring fewer IT personnel.

Which other solutions did I evaluate?

Before choosing OneLogin by One Identity, we evaluated other options, including Microsoft AD FS.

What other advice do I have?

OneLogin by One Identity provides a seamless experience for users when they sign in and access the applications they need. It is easy for all users, who can access applications with one login, reducing password fatigue. There is a risk-based challenge for only unusual logins, balancing security and convenience. We have seen fewer support tickets due to the self-service password reset and automated provisioning, reducing our IT burden. Overall, it is easy for users, secure, and very efficient.

Regarding pricing, I do not know much, but I have heard from our sales team that the licensing for OneLogin by One Identity is moderate compared to other vendors.

My advice to others looking into using OneLogin by One Identity is that they should proceed with it. It is cost-efficient and provides more features for the cost compared to other vendors available in the market. It reduces our time to go live, and we have not made any changes to our existing network. OneLogin's heterogeneous support for various security vendors is excellent, and we can reduce our IT support security tickets. I would advise peers planning to purchase this solution to proceed without hesitation. I would rate this product an eight out of ten.


    ishu patil

Centralized access has simplified logins and has strengthened security for all applications

  • December 05, 2025
  • Review from a verified AWS customer

What is our primary use case?

OneLogin by One Identity is used primarily for Single Sign-on (SSO) and Multi-Factor Authentication (MFA), along with the admin dashboard. In daily work, OneLogin manages all app logins in one place, and the multi-factor authentication provides extra security, making it the best security for applications. The team can easily add or remove users whenever needed, and the admin dashboard, which manages everything from one screen, is very important since there is no need to switch from one place to another.

What is most valuable?

OneLogin by One Identity offers a good security system, an impressive dashboard, and a very helpful Single Sign-on feature from a user point of view.

The dashboard stands out because SSO has increased the login system; when logging into one app, it automatically logs into another app, such as the HR management app and user management app, which emphasizes the importance of SSO management being very helpful.

OneLogin by One Identity has positively impacted the organization because an auth system for all logins was needed. Before implementing it, people had too many passwords that were very hard to manage. OneLogin helps control that access in one place.

The improvements noticed include that the login is quick, reliable, and users rarely face problems with the login system, leading to fewer login-related tickets that are now negligible.

What needs improvement?

OneLogin by One Identity can be improved in that the UI feels more complex for a new user when setting things up, requiring documentation to be searched.

Needed improvements include that some parts of the UI look old, and the report and analytics could be more detailed. Integrations with other tools would also help a lot.

For how long have I used the solution?

OneLogin by One Identity has been in use for about six months.

What do I think about the stability of the solution?

OneLogin by One Identity is very stable, with many functions that have helped a lot with its stability.

What do I think about the scalability of the solution?

OneLogin by One Identity has very high scalability. While the teams sometimes faced scalability issues previously, they are not facing any now, and the scalability meets expectations.

How are customer service and support?

Customer support is very fast. When documentation was needed, the response came within about ten minutes, which is greatly appreciated.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

OneLogin by One Identity was the first solution implemented because before it, there were too many passwords that were very hard to manage.

How was the initial setup?

The experience with pricing, setup cost, and licensing is that pricing is acceptable, the setup cost is acceptable, and licensing is reliable. However, the UI is not up to the mark.

What about the implementation team?

OneLogin by One Identity was purchased through the AWS Marketplace, as it was recommended by a boss who found OneLogin very helpful after testing and implementing it.

What was our ROI?

OneLogin by One Identity has delivered a return on investment since it saves employees by managing hundreds of users' logins in one place instead of requiring multiple employees, allowing the organization to move and grow faster.

What's my experience with pricing, setup cost, and licensing?

The experience with pricing, setup cost, and licensing is that pricing is acceptable, the setup cost is acceptable, and licensing is reliable. However, the UI is not up to the mark.

Which other solutions did I evaluate?

OneLogin by One Identity is believed to be the best solution and cannot suggest anything else.

What other advice do I have?

For others looking into using OneLogin by One Identity, it is recommended to read the terms and conditions and documentation carefully since the setup is complex but manageable with the right guidance.

OneLogin by One Identity is a good solution, and many companies should implement it as it manages login usernames and passwords very quickly and reliably. The review rating for this product is eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    dishantsingh

Single sign-on has simplified secure role-based access and improves our daily user workflows

  • December 03, 2025
  • Review provided by PeerSpot

What is our primary use case?

My main use case for OneLogin by One Identity involves single sign-on, multifactor authorization, and role-based access.

For example, we have an email platform called DID Mail where we use single sign-on from OneLogin by One Identity to authenticate our users and use that same authentication on our different platforms such as virtual info and different mail platforms.

The important thing we use about OneLogin by One Identity is role-based access, where our employees sign up and can see a different interface on the same platform according to their roles.

What is most valuable?

In my opinion, the best feature OneLogin by One Identity offers is the single sign-on feature, which works seamlessly while integrating with any languages, allowing our developers to integrate with most of our platforms easily.

Security is a good aspect of OneLogin by One Identity, and our user experience is also good and mostly positive.

OneLogin by One Identity has positively impacted our organization by improving our user experience. The user experience has improved as it has saved us time, especially because the session-based login is beneficial. A user logs in for the first time and does not have to log in every single time.

What needs improvement?

OneLogin by One Identity can be improved by implementing good user interfaces or different kinds of user interfaces, which might help our users navigate much faster.

They can mainly improve their support, as they have a high response time. Decreasing it would be beneficial.

For how long have I used the solution?

I have been using OneLogin by One Identity for about five to eight months.

What do I think about the stability of the solution?

OneLogin by One Identity is mostly stable.

What do I think about the scalability of the solution?

OneLogin by One Identity's scalability is mainly automatic, so we do not have to do much. We just contact the vendor to inform them about our number of users if it increases drastically.

How are customer service and support?

Our developers typically handle the integration process with the help of the support team, which is very fast and they get assistance whenever they face challenges.

Customer support is fast, but they sometimes have a high response time, such as five to ten hours, which can be problematic.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

Previously, I used CyberArk Identity, and we switched because of the pricing. The main reason for switching was the pricing and the complexity of their admin user interface.

What was our ROI?

We have seen a return on investment as we have saved a lot of money, approximately ten to twelve percent, compared to our earlier use of a different identity platform such as CyberArk, which was costly.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing is good, but it sometimes gets expensive when the number of users increases.

Which other solutions did I evaluate?

Before choosing OneLogin by One Identity, we evaluated other options including Okta and different platforms, but we found that OneLogin by One Identity is overall better than Okta.

What other advice do I have?

My advice to others looking into using OneLogin by One Identity is that if you need better security, user interface, and a faster user experience, it is the way to go, although the support system lacks at times.

They can improve their support and reduce the price. I would rate this product an eight out of ten.


    Rizwan A.

All In One Solution for your Identity and Access Management

  • November 17, 2024
  • Review provided by G2

What do you like best about the product?
One identity encompasses various solutions including Identity and access management, privilege access management and security policies, It has easy to use interface and has decent support.
What do you dislike about the product?
Legacy OpenLdap directory integration not working.
What problems is the product solving and how is that benefiting you?
It allows us to Centralise user management and also help us in setting up security policies at endpoint


    Hospital & Health Care

Our Org Identities are safe and secure!!

  • September 17, 2024
  • Review provided by G2

What do you like best about the product?
Most of the features are out of the box and esay to implement and manage. OI sdks integrates with any given apps. scalable
What do you dislike about the product?
more refined logs reporting on dashboard
What problems is the product solving and how is that benefiting you?
we have many staff internal external and and maging these identites and related application becomes difficult and compelx and we have integrated with our HR system being souce of truth. we have crreated RBC meaning based on the dept and roles access given to so and so applications\permissions.
due to this less dependency on IT teams and all access ready as soon as user joins same when user is removed from hr system all access is revoked autoamatically


    Martin Sirotnak

We can streamline how we manage user accounts, which saves us a lot of time and simplifies our tasks

  • January 11, 2024
  • Review provided by PeerSpot

What is our primary use case?

Our goal was to eliminate our on-site Active Directory and legacy Windows infrastructure since we operate solely on Macs. We considered two options: one that precisely aligned with our needs, and another that functioned more like a public solution. Ultimately, I chose OneLogin due to its enterprise-grade features and the professionalism of its representatives. It provided a seamless transition to the cloud, consolidating all our access needs onto a single platform.

How has it helped my organization?

Since implementing OneLogin, managing user accounts has become significantly streamlined. We no longer need to create and delete four separate accounts for each new user – a major advantage for an international school like ours, where student and staff turnover can be dramatic. In August, we might see 50 new students, while 30 may leave in October. Managing individual accounts across every platform was time-consuming, hindering our ability to improve workflows and automate processes. OneLogin simplifies this task, making user management faster, easier, and significantly more productive.

Many users forget their passwords, especially after an extended break like a three-day weekend. This leads to frequent password resets in less tech-savvy organizations. To simplify this process, we rely on OneLogin. With a single password reset, users can regain access to all their applications, making it significantly easier for them. Initially, there was some resistance from IT staff, but the convenience of one password won them over. Now, with macOS's desktop Single Sign-On, we're leveraging OneLogin even further. We use it to authenticate users to the radio server, lab machines, and shared workstations, and the upcoming Mac desktop SSO will streamline direct logins to individual Macs as well.

OneLogin provides a single pane of glass for most of our needs. It functions like a dashboard, giving me all the key metrics I need to see, such as the number of logins attempted and the number of failures. This allows me to quickly identify trends, like increased failures during holidays, and understand the reason behind them. Additionally, OneLogin offers the potential to integrate more frequently used apps and generate valuable reports. While it doesn't provide complete visibility due to the inherent privacy features of Macs, it covers the majority of our login activity. For deeper insights and troubleshooting Mac-specific login issues, I do need to utilize the Mac management tools directly.

The single pane of access management facilitates collaboration between IT and security, even when, as in my case, those roles are combined. The granular control allows us to tailor user access to the system's functionalities based on the specific needs and workloads of both IT and security personnel, enabling the creation of different user groups with varying levels of access.

OneLogin has saved us a tremendous amount of time, especially in account management. Creating and deleting accounts no longer eats up half my day. I used to spend countless hours on the phone and manually handling these tasks, but now it's a breeze. The workload has drastically reduced, and the process is incredibly streamlined. I simply create a user, and everything else takes care of itself automatically, from licensing to configuration. It's that simple!

During the COVID pandemic, we had a surge in remote workers. Provisioning accounts for essential tools like Teams became cumbersome. To streamline the process, we started to implement automation for Office 365 through OneLogin. This automatically created accounts in Azure, eliminating the need for manual account creation. Onboarding new users into various applications became quick and efficient. Instead of assigning licenses individually, a single organizational setup granted licenses to all 650 users instantly. This streamlined approach saved us considerable time and effort.

As a non-profit organization, our focus isn't on generating or saving money for ourselves. However, in terms of regular expenditures, including capital expenditures, we've seen significant cost reductions since switching to OneLogin. This is primarily due to eliminating our former Windows infrastructure, including legacy servers and associated maintenance requirements. We no longer need to hold spare parts on-site or staff a large IT department to manage and operate these systems. Overall, OneLogin has contributed to substantial year-over-year savings within our budget.

What is most valuable?

OneLogin's ease of use is a game-changer. No need for a dedicated team – a single person can manage everything effortlessly. It streamlines account creation across diverse systems, a godsend for small teams like ours. Back then, we were just two; now, we're four. Setting up accounts for 600 students across seven or eight platforms used to be a slog. But with OneLogin, it's a breeze. Just configure a few connectors and bam, everything hums along smoothly.

Simplicity is the most valuable part of OneLogin. It is easy to use. The documentation is well done and the integration with other applications is simple.

What needs improvement?

While I initially used OneLogin's desktop feature to extend SSO, I discontinued it two years ago due to limitations. Firstly, the feature lacked day-one support for new macOS versions, forcing me to postpone system updates until OneLogin released a compatible update. Additionally, our adoption of Jump Pro for mobile device management necessitated the use of their native Jump Connect product for broader access management, rendering the OneLogin desktop feature redundant.

We're using Meraki, and even though the OneLogin integration works fine, it doesn't pass one specific tag that Meraki just ignores. I've been back and forth with both Meraki and OneLogin support trying to figure it out, but they keep blaming each other.

For how long have I used the solution?

We have been using OneLogin for almost four years.

What do I think about the stability of the solution?

I would rate the stability of OneLogin a ten out of ten. We are in the EU region and we have not had any stability problems the entire time we have been using it.

What do I think about the scalability of the solution?

OneLogin is cloud-based and super easy to scale and streamline. I would rate the scalability a ten out of ten.

How are customer service and support?

Since implementing OneLogin, I have only required technical support four times. The solution is well documented and we can find answers ourselves for the most part, but for the times I have used their support, they have been good.

How would you rate customer service and support?

Positive

How was the initial setup?

Our OneLogin account manager, along with a couple of their technicians, assisted us with the initial setup. We handled the basic configuration ourselves to our specifications. However, for some specific use cases and unique requirements that necessitated process automation, we enlisted their expertise. I also have a good understanding of the custom connectors, and we're comfortable managing those on our own. After that initial collaboration, I didn't require much further assistance. The remaining configuration steps are well-documented and straightforward.

After approval and the initial calls, the deployment took less than 24 hours to complete.

The deployment involved one person from our organization and two people from OneLogin.

What was our ROI?

We've seen a significant return on investment in terms of the time OneLogin has saved us. It has streamlined our workflow, making it much simpler and more efficient. This allows us to focus on other projects and priorities, knowing that OneLogin is handling account deletion and suspension automatically. By automatically suspending or deleting accounts when users are removed, OneLogin helps us maintain top-notch security and stay within our security margins.

What's my experience with pricing, setup cost, and licensing?

OneLogin's pricing, from the perspective of the education sector, seems quite reasonable for the value it delivers. While we secured a favorable deal at implementation, I'm unsure if their pricing structure has changed since then. Fortunately, our long-term license ensures price stability, as our recent three-year renewal at the same cost confirms. I understand, however, that pricing for more traditional businesses or large enterprises might differ.

Which other solutions did I evaluate?

We also considered JumpCloud, as it offered some Mac management features alongside its core functionality. However, compared to OneLogin, the solution was still in its early stages of development.

What other advice do I have?

I'd rate OneLogin by One Identity an eight out of ten. It wasn't on my radar before I joined this organization, but I championed its implementation, and even looking back five years later, I stand by that decision. It's a major time-saver and convenience enhancer for everyone here. The workflow is intuitive and accessible and rarely requires support intervention for basic tasks, which makes us all much more efficient.

OneLogin is deployed in one location. We are a K12 school with everything from young kids to high school students. It is one building with multiple divisions with 650 users. We have two people in IT with full access to OneLogin and two people with limited access to reset passwords.

Maintenance is minimal. Our main responsibility is to ensure application tokens like those for Office remain authenticated. Otherwise, provisioning will halt. This is solely on us; OneLogin isn't responsible for token management. Last year's dashboard update was primarily aesthetic. While the new interface is attractive, it offers minimal functionality. It simply displays the main provisioning screen, which fulfills their basic requirement. Essentially, OneLogin's end is covered, leaving the onus of maintaining app connections squarely on us.

While I recommend OneLogin, it's essential to proceed with caution. Make sure it aligns with your specific needs. Due to its extensive feature set and constant updates, OneLogin can be overwhelming, especially for users who lack a clear vision of their desired outcomes. Simpler, more limited products might be better suited for such scenarios, as they avoid information overload while offering focused functionality.


    FlavioSantos

Helps save money and time and provides excellent technical support

  • August 30, 2023
  • Review provided by PeerSpot

What is most valuable?

The solution allows the user to search logs based on a specific time. It is the main feature.

What needs improvement?

The tool must be made more robust.

For how long have I used the solution?

I have been using the solution for two to three years.

What do I think about the scalability of the solution?

The product is scalable.

What about the implementation team?

The solution requires maintenance. One person is enough to maintain it.

What's my experience with pricing, setup cost, and licensing?

The price of the product is okay.

What other advice do I have?

The adoption rate of the solution in our organization is good. There are no big challenges. I restrict access to just one interface. We only use one application. There’s no interaction between the product and other applications in the environment.

In one year, the product has helped to free up almost a month’s time for our IT team. The solution works okay. There was no problem with the user experience when working remotely. The solution has helped our organization to save money.

We use one account for managing the systems. We improve law enforcement using the application. The legal department requires some information from this application, and we provide it to them. I maintain the servers. I work in DevOps.

Overall, I rate the product a nine out of ten.


    Computer & Network Security

One Identity Manager

  • September 15, 2021
  • Review provided by G2

What do you like best about the product?
Easy and comparatively quick to implement if we compare it with other Identity Management Solution
Good variety of out of the box connectors for famous products (AD, Exchange, Oracle, SAP, etc)
What do you dislike about the product?
Product documentation is not very detailed for some modules (Large space of improvement)
Web portal customization is not very simple
What problems is the product solving and how is that benefiting you?
Onboarding time of new workers in an organization (by automated provisioning and RBAC)
Reduction in IT and Service desk costs (by automated provisioning)
Improved security and compliance (by segregation of duties)
Detection of unwanted access (by periodic attestations)


    Government Administration

Effective Administration

  • November 22, 2018
  • Review provided by G2

What do you like best about the product?
Simple to use. It helps me manage users and devices without any roadblocks, and it works great when I have to access accounts through our VPN.
What do you dislike about the product?
Some error issues could have a better explanation, or even just more streamlined guidelines to avoid potential errors.
What problems is the product solving and how is that benefiting you?
The biggest problem is just being able to setup and manage user accounts, especially remotely. Most of our users are half the country away, and Active Roles helps me when there are lock out issues, or when new users need to be added, or when I need to adjust user qualifications. Another big component for me is to set up various email groups for specific staff sets.
Recommendations to others considering the product:
I think that One Identity goes beyond a lot of the capabilities of other Active Directory software like Microsoft and Azure. I don't think that I have been limited in any way while using over the past 5+ years.


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