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5-star reviews ( Show all reviews )

    NagendraK

Centralized authentication has improved secure access and simplified daily logins for all employees

  • May 14, 2026
  • Review provided by PeerSpot

What is our primary use case?

OneLogin serves as our main identity and access management solution, particularly for centralized authentication, single sign-on, and secure access management across enterprise applications and systems.

One practical example of how we use OneLogin for centralized authentication and secure access management in our organization is for centralized access to multiple enterprise and cloud-based applications through single sign-on. Instead of maintaining separate credentials for different platforms, OneLogin allows authentication through a single centralized identity system. When employees log into the organization environment, they can securely access authorized applications using a single authentication process combined with MFA. This simplifies the login experience for users while improving security by enforcing centralized access policy and strong authentication control.

We also use OneLogin for role-based access management and user provisioning. When a user joins the organization or changes roles, access permissions can be managed centrally, helping ensure users only receive operational accesses based on business requirements.

We have used Smart Factor Authentication to adjust authentication flows based on login risk scores, and it has been very effective in balancing security and usability. What stood out most is that low-risk users can log in with minimum friction while suspicious login attempts automatically trigger additional MFA checks or access restrictions. This reduces unnecessary MFA prompts for regular users while still strengthening protection against risky access attempts, which improved both user satisfaction and overall security posture.

The integration of phishing-resistant Device Trust has strengthened our authentication process by ensuring that only verified and trusted devices can access company resources. It significantly reduces the risk of credential phishing and unauthorized access. Overall, it improves confidence in remote access security while supporting a smoother and more secure user experience for day-to-day logins.

We have used adaptive login flows with Vigilance AI, and they significantly improved our ability to detect risky behavior and respond dynamically during authentication. For example, low-risk logins usually proceed smoothly while suspicious items trigger stronger MFA challenges or access restrictions, helping us improve security without creating unnecessary friction for normal users.

What is most valuable?

In my experience, the best part of OneLogin is its seamless single sign-on, which makes accessing multiple apps very easy and saves lots of time. The MFA and adaptive security features also provide strong protection without making the login process complicated. I also appreciate its easy integration with Active Directory and cloud apps, along with the automated user provisioning that simplifies user management for IT teams.

For our team, the seamless single sign-on feature stands out the most because it significantly reduces the hassle of managing multiple passwords and logging into different applications every day. It improves productivity since employees can access all the required tools through one secure login, which saves time and reduces login-related support tickets. In daily workflow, it made onboarding new users much faster and created a smoother experience for both remote and in-office teams.

OneLogin provides the most value in environments where the organization needs centralized authentication, MFA, SSO, and simplified access management across multiple cloud and enterprise applications.

OneLogin has positively impacted our organization by improving both security and operational efficiency. Since implementation, we have noticed fewer password reset requests, faster onboarding and offboarding of employees, and smoother access management across multiple applications. It also helped enhance user experience for employees while giving the IT team better visibility and control over authentication and security policies.

We have seen a positive return on investment primarily through reduced administrative workload, improved authentication efficiency, and time saving for both users and the IT team.

What needs improvement?

One area that could be improved in OneLogin is the user interface and administrative dashboard experience.

OneLogin is a strong identity and access management platform, but there are a few areas where improvement could enhance the overall experience and functionality. One area is the user interface and the administrative dashboard experience. While the platform is generally manageable, some advanced configuration and policy management tasks can feel complex, especially for organizations managing large environments with multiple integrations. Another area of improvement is integration flexibility and support for certain third-party legacy applications where additional customization and configuration may sometimes be required.

For how long have I used the solution?

I have been using OneLogin for the last one year.

What do I think about the stability of the solution?

OneLogin is stable.

What do I think about the scalability of the solution?

The scalability of OneLogin is positive.

How are customer service and support?

The customer support of OneLogin is positive.

Which solution did I use previously and why did I switch?

Before choosing OneLogin, we did not evaluate or choose any other solutions.

Before choosing OneLogin, we did not evaluate any other options.

What was our ROI?

I have seen a return on investment from using OneLogin, primarily through reduced administrative workload, improved authentication efficiency, and time saving for both users and the IT team. We also experienced operational efficiency improvements through centralized authentication and automated user provisioning and de-provisioning processes, which improved visibility into login activity and reduced risk associated with weak or compromised credentials.

What's my experience with pricing, setup cost, and licensing?

The experience with OneLogin's pricing, setup cost, and licensing was positive.

What other advice do I have?

OneLogin is deployed in our organization on-premises.

My impression of OneLogin's user identity synchronization across directories functionality is very positive.

My impression of OneLogin's ability to provide a seamless end-user signing and authentication experience is very positive.

I recommend organizations first clarify and evaluate their authentication access requirements before implementation. OneLogin provides the most value in environments where organizations need centralized authentication, MFA, single sign-on, and simplified access management across multiple cloud and enterprise applications. Smart Factor Authentication provides a good balance between security and usability, especially in environments where organizations want strong authentication control without creating unnecessary friction for users.

I give this review a rating of ten out of ten.


    Luis Valdivia

Identity tools have strengthened compliance checks and real-time threat detection

  • May 04, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main use case for OneLogin is to complete compliance checks, as I use it to detect if there are issues in ISO 27001, SOX, HIPAA, or GDPR.

A few months ago, I had a client that was a hospital for oncologies, and I had to use some AWS services to store data. I needed to check if it was compliant with GDPR.

I also use OneLogin to detect anomalous behaviors in real time.

What is most valuable?

OneLogin offers several best features that include helping me audit who accessed the system, when, and what they did. It helps me detect anomalous behavior, and it also has a single sign-on that allows me to control these features.

Additionally, OneLogin has Vigilance AI and threat detection, which provides real-time threat detection that protects against credential-based attacks.

OneLogin has positively impacted my organization because it gives me audit logs and compliance, both of which are very important for many of my clients, especially for this oncology hospital.

What needs improvement?

I think OneLogin is good, but it would be better if it could provide a mobile app that includes specific features, for example, to check logs or compliance.

For how long have I used the solution?

I have been using OneLogin for around two years.

What do I think about the stability of the solution?

OneLogin is stable.

What do I think about the scalability of the solution?

OneLogin's scalability is very easy. I only need to follow a few wizards, and then I can scale up or down at any time I want.

How was the initial setup?

I advise others looking into using OneLogin that it is very easy to use. I can deploy it in minutes, and playing with the functionalities can yield good results.

What was our ROI?

I believe there is time saved because I can generate reports in seconds or minutes, allowing me to detect all users and their devices. I don't have exact return on investment numbers since I don't manage that account directly, but I think my organization needs fewer employees and saves time.

What's my experience with pricing, setup cost, and licensing?

From what I've heard, pricing is interesting as it's cheaper than other solutions. The setup cost and licensing are also inexpensive because I don't have to spend a lot to access all these functionalities, which would be more expensive with other providers.

Which other solutions did I evaluate?

I haven't evaluated other options before choosing OneLogin because it was already in use by my client, who explained that they utilized this solution, and I needed to adapt my development around it.

What other advice do I have?

I think the user identity synchronization across directories functionality is very reliable and well-integrated. If I am running modern and cloud-first applications, it's very good, but if I am in a complex hybrid environment, I need to invest a bit more time to configure it.

The integration of phishing-resistant device trust has significantly reduced phishing attacks because I now have all devices registered from my users, requiring users to register new devices and unregister previous ones. I can't control everything, such as users clicking on suspicious emails, but this solution helps mitigate the problem.

I think the solution provides a very user-friendly experience for signing in and authenticating to needed applications. Nowadays, many users are accustomed to logging in with social networks, so they feel familiar with the process through this application.

I have used SmartFactor Authentication to adjust authentication flows in real time based on the risk score associated with the login attempt, and I find it very helpful. I first identify all the users entering the system, then I check all the devices, and then I start creating an entry system without rules, progressively adding more rules as I learn the user behavior.

I have not used the adaptive login flows with Vigilance AI, but I have seen a demo. The challenge I face is that I don't have access to a client that has implemented this. However, I heard it's spectacular because it shows real-time detection of spikes, regular behavior, and suspicious behavior, offering insights on how to control or mitigate risk.

HR-driven identity management plays a special role in streamlining employee identity handling in my organization because it helps identify all users and devices. Nowadays, users can have multiple devices such as smartwatches, iPods, iPads, and more.

My overall review rating for OneLogin is ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Mithun Jadhav

Unified access has simplified onboarding, reduced support tickets, and strengthened authentication

  • April 10, 2026
  • Review from a verified AWS customer

What is our primary use case?

OneLogin is primarily used to provide users with a single login for all applications and to manage user access centrally, which helps avoid handling multiple credentials and simplifies access control.

When a new employee joins, a user is created in Active Directory and OneLogin automatically grants them access to the required applications, allowing a user to log in once and access whatever they require. When someone leaves, disabling their account removes access to everything.

What is most valuable?

The best feature is single sign-on, which is very easy for users, followed by Smart Factor, which is a risk-based multifactor authentication, and automatic user provisioning.

OneLogin has improved usability and navigation in our organization, leading to fewer password-related issues, and users do not forget passwords. The IT team spends less time on support and more on important tasks.

Support tickets have been reduced by 60 to 70 percent since using OneLogin.

Phishing-resistant Device Trust solves the authentication process, which is helping us in a real-time environment and has improved security significantly, even if users click on links, it secures the application.

OneLogin provides a seamless end-user experience, and we are receiving very good and positive responses from end-users. There are no issues with this, as the end-user experience is very smooth, allowing users to log in once and access everything easily without multiple passwords.

Vigilance AI is used to detect unusual user login behavior and automatically apply extra security based on the requirement.

What needs improvement?

Currently, there is nothing to improve with OneLogin.

For how long have I used the solution?

OneLogin has been used for more than two years.

What do I think about the stability of the solution?

OneLogin is a stable solution.

What do I think about the scalability of the solution?

OneLogin is scalable and very easy since it is cloud-based, allowing for adding users and applications without worrying about infrastructure, so there are no issues.

How are customer service and support?

Support for OneLogin is good, and the people are knowledgeable.

I would rate customer support nine out of ten.

What was our ROI?

The return on investment from OneLogin can be explained through three things: users can be onboarded 70 to 80 percent faster, there are around 50 percent fewer support tickets for the IT team, and there is less manual work for the IT team.

What other advice do I have?

OneLogin is highly recommended, and my advice would be to start with single sign-on and multifactor authentication, plan user roles properly, and then expand. I would rate this review ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Abhijeet Chaskar

Single sign-on has streamlined secure access with adaptive multifactor for all applications

  • April 08, 2026
  • Review from a verified AWS customer

What is our primary use case?

As an engineer, I primarily use OneLogin to implement single sign-on and manage authentication for different applications, which has significantly helped us connect Active Directory with cloud apps and control user access. This makes user management easier for both the IT team and end users.

When a user logs in from the office network, they gain direct access to apps without additional steps. However, if the same user logs in from a new device, multifactor authentication is triggered, ensuring smooth access for employees.

I use SmartFactor Authentication to adjust authentication flows in real-time based on the risk score associated with the login attempt. Each login attempt is evaluated in real-time based on several parameters including the user's real-time location, device trustworthiness, IP reputation, and behavior patterns. The risk score determines whether to allow the application, trigger MFA, or enforce strict verification.

I use the adaptive login flow for Vigilance AI, which has greatly impacted our risk detection and control over authentication.

What is most valuable?

OneLogin provides a smooth single sign-on experience for users, along with SmartFactor improving security and usability while significantly reducing password-related support tickets.

Automation is an additional valuable feature that helps us assign applications to users automatically, reducing manual work for the IT team and making onboarding much faster than previously experienced.

The integration of phishing-resistant device trust offers a strong authentication process, significantly enhancing security by preventing phishing-based attacks. Post-adaptation, it makes authentication easier and faster for employee users compared to traditional multifactor authentication.

Based on my hands-on experience with OneLogin, I do not see any features lacking and it provides a full feature set with no immediate need for improvement.

What needs improvement?

The one area for enhancement I can suggest is the initial setup, which requires considerable planning to execute the deployment. Otherwise, everything else is excellent and I do not see any improvement needed for OneLogin at this time.

For how long have I used the solution?

I have been using OneLogin for more than two years.

What do I think about the stability of the solution?

OneLogin is stable.

What do I think about the scalability of the solution?

OneLogin is outstanding in terms of scalability and I have not faced any challenges as it is highly scalable, especially for growing organizations and enterprise environments.

How are customer service and support?

The customer support team is strong and effective, assisting in troubleshooting challenges related to single sign-on setup, Active Directory sync-up, and multifactor authentication policies.

Which solution did I use previously and why did I switch?

I have been using OneLogin from day one and there was not a different solution prior to this.

How was the initial setup?

The initial setup requires considerable planning to execute the deployment. Automation helps us assign applications to users automatically, reducing manual work for the IT team and making onboarding much faster than previously experienced.

What was our ROI?

I have seen a return on investment with OneLogin in the past few years, evidenced by both time-saving and reduction in challenges.

Which other solutions did I evaluate?

I have not evaluated other options before choosing OneLogin.

What other advice do I have?

OneLogin is a very excellent solution and I highly recommend considering OneLogin for any environment, as it proves beneficial for single sign-on and multifactor authentication, controlling application access based on real-time user behavior. OneLogin delivers a very good user experience with true single sign-on that minimizes authentication overhead and allows consistent access across applications. I rate OneLogin 10 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Yash Deshmukh

Centralized access has simplified secure authentication with strong single sign-on and multifactor controls

  • March 23, 2026
  • Review from a verified AWS customer

What is our primary use case?

As a customer of this solution, I mainly use OneLogin for identity and access management. My usual use cases include identity and access management functions like single sign-on (SSO) for internal tools such as Jira, ITSM, and CRM.

What is most valuable?

The single sign-on feature of OneLogin is the most valuable and useful for me, as it allows one-click access to all apps, eliminating password juggling and frustration while providing centralized access control.

The integration of phishing-resistant device trust in OneLogin significantly enhances my authentication processes with SSO and MFA, improving security with centralized access control.

In my organization, HR-driven identity management plays a vital role in internal tools for user provisioning and de-provisioning via AD and enforcing MFA for security compliance, impacting the entire organization daily.

For external clients, the benefits of customer identity and access management in OneLogin include necessary user authentication, especially given the high-security risks from hackers in India, making features such as SSO and MFA essential for organizational safety.

What needs improvement?

OneLogin should provide better documentation on configuring policies and roles and ensure that customer support is available 24/7 with experienced staff to improve the complexity of the deployment process.

I believe OneLogin could improve reporting and analytics functionality and also achieve a simpler UI.

For how long have I used the solution?

I have been working with OneLogin for around 1.5 years to 2 years.

What do I think about the stability of the solution?

Regarding the stability of OneLogin, I can say it is stable with better uptime and reliability along with strong support responses. OneLogin provides better uptime, reliability, a simpler UI for admins, and better handling for non-SAML apps, contributing to its stability. I rate the stability of OneLogin at 10 out of 9 and do not have any suggestions for changes.

What do I think about the scalability of the solution?

I am happy with the scalability of OneLogin as it currently exists, and as time goes on, they might provide updates to improve the UI.

How are customer service and support?

The technical support person who assisted with the initial setup was experienced, performed well, and understood all the necessary terminologies. I did not contact technical support for any other issues besides the initial setup, as it was complex. I rate the technical support from my experience as 10 out of 10.

Which solution did I use previously and why did I switch?

Before selecting OneLogin, I only used Okta for about two to three months and did not evaluate other options. I did not evaluate any other options besides Okta before settling with OneLogin.

How was the initial setup?

I participated in the initial setup and deployment of OneLogin because I was a cloud engineer, and it was my responsibility. The initial setup of OneLogin is somewhat complex, requiring time to configure policies, apps, and roles, and it needs an experienced admin since many team members report a steep learning curve.

What about the implementation team?

The setup of security protocols following MFA implementation is managed by the information security team, which I do not directly oversee.

What was our ROI?

If I evaluate the return on investment (ROI), I would rate OneLogin 10 out of 9 compared to Okta, which I rate 10 out of 7, because OneLogin provides more features, enhanced security features, a simpler UI, and better handling for non-SAML apps.

What's my experience with pricing, setup cost, and licensing?

I find OneLogin to be much cheaper than other products. For instance, I previously used Okta, which is more mature but also pricier, making OneLogin more convenient for mid-size organizations such as mine. I consider the pricing of OneLogin to be competitive since it is cheaper than other products I used, such as Okta, which is beneficial for mid-size organizations.

What other advice do I have?

While I do use SmartFactor authentication, my role focuses on security authentication, and it may be my colleagues who utilize it more, as I have not directly used that feature. I confirm that I have not used SmartFactor authentication. I personally do not use the user identity synchronization across directories functionality. I did not encounter any issues during that process. I did not understand the impact of enforcing MFA at the desktop level, regardless of online or offline status. After implementing MFA, I have not seen any impact on my security protocols. I have experienced no issues after implementing MFA in OneLogin, as it effectively secures my system. I give this review an overall rating of 10.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Tanyanika Lewis

Single sign-on has unified multi-directory access and protects logins with adaptive authentication

  • January 14, 2026
  • Review from a verified AWS customer

What is our primary use case?

OneLogin by One Identity serves the purpose of SSO, which we used in partnership with Kaseya. I forgot the original name of the program, but we used it because it stored all of our devices and client information. This allowed us to avoid having anyone share passwords.

I used SmartFactor Authentication to adjust the flow in real time depending on the risk score associated with login attempts. My phone functioned almost as a key. I appreciated the ability to get access codes, which was particularly useful when I was away from my computer and needed to access the system through the client portal using codes generated specifically for me.

The integration of phishing-resistant device trust makes the authentication processes stronger and safer because of the complexity it uses. It relies solely on your data, which makes it harder for someone to hack into because it used multiple layers of authentication through one portal.

With the SSO feature, it was easy to integrate with third-party authentication providers.

What is most valuable?

The best features of OneLogin include the ability to save passwords so I could have access to them, and it would create complicated passwords for me. This saved me from having to remember a lot of passwords and gave me a safe place to store them. It made logging into whatever system I needed easy, and I could retrieve data quickly while keeping the flow of my process moving.

It simplifies a lot because even though we were an MSP, we had one primary directory that we used, but we also used a secondary directory. Google was used primarily for single sign-ins to our email accounts, but we also had Microsoft sign-ins. Using OneLogin simplified that completely. We did not have to worry about trying to use different passwords or usernames to get into accounts on either directory. We could just sign in and have access to everything.

What needs improvement?

OneLogin already has flexibility and can be customized to whatever the user wants, so I am not entirely certain how to address areas for improvement in that regard.

The areas that do have room for improvement include a learning curve. I did not have any issues learning the software myself. Frequent training updates on product releases would be beneficial. This could include self-paced or scheduled options for learning about new features instead of having to figure them out independently.

For how long have I used the solution?

I have used OneLogin by One Identity for two years at my previous employer.

What do I think about the stability of the solution?

Regarding stability, I would not say there are downtime, bugs, or glitches. I did not have any of my clients report any issues.

What do I think about the scalability of the solution?

OneLogin is absolutely a scalable solution.

How are customer service and support?

I would rate the vendor support that One Identity provides a ten out of ten.

How was the initial setup?

The deployment of OneLogin is extremely easy. Once you send it to the machine and give the user their credentials to sign up and set everything up, they are ready to go.

What about the implementation team?

Our relationship with the vendor was that we were an MSP.

What's my experience with pricing, setup cost, and licensing?

With OneLogin, I am not aware of the pricing because I was not exposed to that information. Even for the clients that we recommended it to, they received a discounted price based on how many users they were signing up. I could not give an honest answer regarding the setup costs.

Which other solutions did I evaluate?

In comparison with other solutions or vendors on the market, OneLogin is one of my favorite ones. With me, it ranks right up there with Microsoft and Google because many companies are using them to streamline their device logins and use them as a one-stop shop for single sign-on for everything.

What other advice do I have?

My impression of OneLogin providing a seamless end-user experience for signing in and authenticating is positive because I never had any issues or glitches. Even when we were learning how to use the software, it was straightforward and extremely simple. Programming it for clients was the same. OneLogin was one of the SSOs that I would recommend because it was the easiest to use.

Deployment would take, on average, hours depending upon how many we were deploying to. However, it was typically hours at most, depending upon other software because we would just put it in our software stack, and when deploying the software out to the computers to set up, it would just be part of that package.

We had a team of two hundred specialists working with OneLogin.

Our clients varied in size, with many of them having employees between two hundred fifty to five hundred, and then some on the smaller side with a team of fifty.

OneLogin does require some maintenance, including updates, upkeeping, and patching to ensure there are no glitches since people are constantly trying to find ways to get in or duplicate access. We did constantly monitor, patch, and update as part of our routine for our clients so they would not have to worry about it.

It is easy to maintain OneLogin. We never had any issues where patches or other updates did not take or caused more issues for the client.

We have not fully used the adaptive login flows with Vigilance AI, as I think some clients were not comfortable using that feature. We are testing it and pushing for them to do it, but we have not gotten them to do it as of yet. They still prefer to rely on the tried and true method.

We do not have HR-driven identity management with OneLogin. The HR team is separate, so I am not quite sure what software they use for that purpose.

My advice for others looking to implement OneLogin is that I would definitely recommend it, especially if they are looking for a simplified way of integrating and creating a single sign-on. I give this solution an overall rating of ten out of ten.


    Ruby Palma

Secure access has become seamless and daily authentication workflows are faster

  • December 19, 2025
  • Review provided by PeerSpot

What is our primary use case?

My main use case for OneLogin at my organization is to access our SharePoint and other internal documents when it's prompting me to do a two-factor authentication.

One example is that earlier today I was trying to access the hub and in order to do so, I had to sign into my work email, which I did. OneLogin was able to step in and prompt me to do a further authentication through OneLogin app on my phone to grant me access to the hub.

I use the single sign-on feature and I use it every day.

What is most valuable?

One of the best features is how fast OneLogin prompts you to submit a number.

The speed of the prompt grants me the ability to access my internal resources faster, which then makes me be able to work quicker and more efficiently.

OneLogin has impacted our organization by making work efficient for people by granting them easy access and logins.

In terms of security, I have been able to have all my information on lockdown more.

It was so easy to integrate OneLogin single sign-on feature on my third-party authentication provider.

I was pretty impressed with OneLogin's ability to provide a seamless end-user experience for signing in and authenticating to needed applications.

What needs improvement?

I think OneLogin works well the way it is.

For how long have I used the solution?

I have been using OneLogin for the three months I have been employed at One Identity and it has been great.

What do I think about the stability of the solution?

OneLogin is stable.

What do I think about the scalability of the solution?

OneLogin's scalability is very good.

How are customer service and support?

OneLogin's customer support has been great. I would rate OneLogin's customer support a 10 out of 10.

Which solution did I use previously and why did I switch?

I did not use a different solution before OneLogin.

What other advice do I have?

I would encourage others looking into using OneLogin to explore the entirety of the app.

I give this product a rating of 10 out of 10.


    Maria-Lopez

Provides a unified platform, improves efficiency, and saves us time

  • February 12, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use OneLogin to log in to all our different systems. This means I only need to go to the OneLogin portal to access all my frequently used applications, like our CRM, Greenhouse for recruiting, Jira for ticketing, Workday for HR, Tableau for data visualization, and even Slack. It's a one-stop shop for everything I need!

How has it helped my organization?

The main benefit of OneLogin is its centralized design, offering easy access to everything in one place.

All of our employees use OneLogin daily to log into their applications.

OneLogin offers a centralized platform for managing access across our entire organization, which is crucial for cybersecurity. It provides robust security features that give me peace of mind, knowing that data transfers are highly secure and unauthorized access to our databases is extremely unlikely.

The single pane of glass enables collaborative work between holistic IT and security.

OneLogin has helped our IT team significantly improve their efficiency by creating a centralized platform. This eliminates the need to access information from multiple portals, saving over 50 percent of their time.

OneLogin has improved the user experience when working remotely.

OneLogin has helped increase productivity.

What is most valuable?

OneLogin is efficient. The fact that I'm able to just have one go-to place where I can access everything in one area, so that's convenient.

What needs improvement?

I'd like it to have a customization section that displays the company's offerings, categorized by different topics. Ideally, there would be a user-friendly feature at the top allowing individuals to pick and choose the topics they're interested in, essentially creating a personalized experience.

For how long have I used the solution?

I have been using OneLogin by One Identity for over four years.

What do I think about the stability of the solution?

OneLogin has been stable.

What do I think about the scalability of the solution?

The scalability is good, and we're currently migrating our customer relationship management system from Salesforce to different software. Fortunately, OneLogin hasn't been involved in any data transfer, so I don't anticipate any hiccups or obstacles in that regard.

What other advice do I have?

I rate OneLogin a ten out of ten.

OneLogin does not require maintenance.

With a good IT team, OneLogin works smoothly and it is self-explanatory.


    Ben Ruset

Streamlines access management with top-notch support, and a user-friendly interface, making it a highly effective solution for businesses of all sizes

  • January 19, 2024
  • Review from a verified AWS customer

What is our primary use case?

We use it to deliver single sign-on services for both our company employees and our customers.

How has it helped my organization?

The main advantage is its ease of use for everyday users. Additionally, it simplifies user access management by offering a centralized platform for overseeing user accounts and third-party applications, which greatly benefits my team.

The adoption rate of OneLogin within our organization is at 100% since it's mandatory for everyone to use. During the rollout phase, there was unanimous approval and no resistance from any team members.

It serves as a vital tool for access management across our organization by offering a centralized platform. While we don't directly manage user accounts within OneLogin, they are synced from our Active Directory. Therefore, OneLogin primarily functions as a single interface for administering applications that utilize it for authentication.

OneLogin has been instrumental in freeing up time for our IT team to focus on other tasks. Previously, when onboarding a new user, we had to manually create accounts in multiple applications. However, with OneLogin, we create the account in our Active Directory, which automatically syncs to OneLogin and creates accounts in other applications. Similarly, when offboarding a user, we disable the account in OneLogin, and access to all other resources is automatically revoked. This streamlined process has significantly reduced the time required to manage user accounts. Previously, manual account creation across various platforms would take at least half an hour, whereas now it's down to just five or ten minutes.

It has empowered us to effectively manage an expanding user base and an increasing number of applications, all with a smaller IT team.

The implementation of OneLogin didn't significantly impact our user experience while working remotely. We adopted OneLogin during the transition to a remote work environment at the onset of the pandemic.

It contributed to cost savings for our organization by streamlining time-sensitive processes and boosting productivity, particularly for our IT staff. While we may not have a precise quantification in terms of monetary value, the time saved allows our team to focus on other tasks. As a relatively small organization, we don't require a dedicated Identity Manager, and OneLogin effectively serves our needs in this regard.

What is most valuable?

During my evaluation of various products, one standout feature of OneLogin that impressed me was their mobile app for authentication through push notifications. Unlike traditional methods involving rotating codes, the OneLogin app simplifies the process by sending a push notification asking if the login attempt is legitimate. If confirmed, the login proceeds seamlessly.
The primary benefit is its user-friendly interface, making it particularly accessible for non-technical users.

One aspect I particularly appreciate is their exceptional customer support whenever I've needed assistance. Their sales team has also been highly responsive and helpful in connecting me with necessary resources, although we haven't faced any major challenges.

What needs improvement?

There was a minor outage a few months ago that caused some inconvenience. OneLogin offers a Virtual LDAP feature that we utilize, although it differs slightly from traditional LDAP servers. While it hasn't caused significant issues, improvements in its functionality would likely lead to wider implementation within our organization.

For how long have I used the solution?

We have been working with it for three years.

What do I think about the stability of the solution?

In terms of stability, there was a downtime incident that impacted all of OneLogin's customers a few months ago, which was frustrating as it occurred during prime business hours and lasted for a couple of hours. Fortunately, the impact on us wasn't severe because our applications are configured in a way that once users sign in and authenticate through OneLogin, they typically don't need to go through OneLogin on a daily basis to access those apps again. As a result, many of our users may not have even noticed the downtime.

What do I think about the scalability of the solution?

OneLogin has the capability to scale infinitely, although our organization's needs are quite basic. We haven't been utilizing a vast array of features or configuring hundreds of applications with it. Therefore, I don't anticipate encountering any limitations with the services that OneLogin can provide us.

How are customer service and support?

I've found that when I open a support case, I typically receive a response within a few hours, and the support team has consistently provided prompt assistance. Even when investigating issues like examining internal logs for failures, they've been able to help me swiftly. I would rate it ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup process is quite straightforward. Any issues I encountered were promptly resolved with the help of the support team.

What about the implementation team?

I managed the deployment independently and had it operational within a day or two, although some configuration and feature familiarization took about a month from starting the trial to getting the quote approved for purchase. In terms of maintenance, whenever an application changes or a new one is added, we configure it within OneLogin. So far, we haven't experienced any issues such as applications failing or directory syncing problems due to configuration changes.

What's my experience with pricing, setup cost, and licensing?

While I wish OneLogin's pricing was more affordable, their licensing model, which is based on per user, is acceptable. We renew it annually.

Which other solutions did I evaluate?

Before deciding on OneLogin, I evaluated JumpCloud and Okta. However, I found that the features in JumpCloud weren't as developed as those in OneLogin. Additionally, my experience with Okta's sales team was less than satisfactory in terms of configuring a trial and support. In contrast, the sales representatives at OneLogin were highly proactive and went above and beyond to assist us and earn our business.

What other advice do I have?

For new users, I would recommend having someone knowledgeable about their internal directory and authentication systems. It's crucial to ensure that their systems are well-maintained and free from technical debt or complexity. The effectiveness of their OneLogin implementation will ultimately depend on the quality of their internal directory setup. Overall, I would rate it ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


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