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Reviews from AWS customer

9 AWS reviews

External reviews

23 reviews
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External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    Tanyanika Lewis

Single sign-on has unified multi-directory access and protects logins with adaptive authentication

  • January 14, 2026
  • Review from a verified AWS customer

What is our primary use case?

OneLogin by One Identity serves the purpose of SSO, which we used in partnership with Kaseya. I forgot the original name of the program, but we used it because it stored all of our devices and client information. This allowed us to avoid having anyone share passwords.

I used SmartFactor Authentication to adjust the flow in real time depending on the risk score associated with login attempts. My phone functioned almost as a key. I appreciated the ability to get access codes, which was particularly useful when I was away from my computer and needed to access the system through the client portal using codes generated specifically for me.

The integration of phishing-resistant device trust makes the authentication processes stronger and safer because of the complexity it uses. It relies solely on your data, which makes it harder for someone to hack into because it used multiple layers of authentication through one portal.

With the SSO feature, it was easy to integrate with third-party authentication providers.

What is most valuable?

The best features of OneLogin include the ability to save passwords so I could have access to them, and it would create complicated passwords for me. This saved me from having to remember a lot of passwords and gave me a safe place to store them. It made logging into whatever system I needed easy, and I could retrieve data quickly while keeping the flow of my process moving.

It simplifies a lot because even though we were an MSP, we had one primary directory that we used, but we also used a secondary directory. Google was used primarily for single sign-ins to our email accounts, but we also had Microsoft sign-ins. Using OneLogin simplified that completely. We did not have to worry about trying to use different passwords or usernames to get into accounts on either directory. We could just sign in and have access to everything.

What needs improvement?

OneLogin already has flexibility and can be customized to whatever the user wants, so I am not entirely certain how to address areas for improvement in that regard.

The areas that do have room for improvement include a learning curve. I did not have any issues learning the software myself. Frequent training updates on product releases would be beneficial. This could include self-paced or scheduled options for learning about new features instead of having to figure them out independently.

For how long have I used the solution?

I have used OneLogin by One Identity for two years at my previous employer.

What do I think about the stability of the solution?

Regarding stability, I would not say there are downtime, bugs, or glitches. I did not have any of my clients report any issues.

What do I think about the scalability of the solution?

OneLogin is absolutely a scalable solution.

How are customer service and support?

I would rate the vendor support that One Identity provides a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The deployment of OneLogin is extremely easy. Once you send it to the machine and give the user their credentials to sign up and set everything up, they are ready to go.

What about the implementation team?

Our relationship with the vendor was that we were an MSP.

What's my experience with pricing, setup cost, and licensing?

With OneLogin, I am not aware of the pricing because I was not exposed to that information. Even for the clients that we recommended it to, they received a discounted price based on how many users they were signing up. I could not give an honest answer regarding the setup costs.

Which other solutions did I evaluate?

In comparison with other solutions or vendors on the market, OneLogin is one of my favorite ones. With me, it ranks right up there with Microsoft and Google because many companies are using them to streamline their device logins and use them as a one-stop shop for single sign-on for everything.

What other advice do I have?

My impression of OneLogin providing a seamless end-user experience for signing in and authenticating is positive because I never had any issues or glitches. Even when we were learning how to use the software, it was straightforward and extremely simple. Programming it for clients was the same. OneLogin was one of the SSOs that I would recommend because it was the easiest to use.

Deployment would take, on average, hours depending upon how many we were deploying to. However, it was typically hours at most, depending upon other software because we would just put it in our software stack, and when deploying the software out to the computers to set up, it would just be part of that package.

We had a team of two hundred specialists working with OneLogin.

Our clients varied in size, with many of them having employees between two hundred fifty to five hundred, and then some on the smaller side with a team of fifty.

OneLogin does require some maintenance, including updates, upkeeping, and patching to ensure there are no glitches since people are constantly trying to find ways to get in or duplicate access. We did constantly monitor, patch, and update as part of our routine for our clients so they would not have to worry about it.

It is easy to maintain OneLogin. We never had any issues where patches or other updates did not take or caused more issues for the client.

We have not fully used the adaptive login flows with Vigilance AI, as I think some clients were not comfortable using that feature. We are testing it and pushing for them to do it, but we have not gotten them to do it as of yet. They still prefer to rely on the tried and true method.

We do not have HR-driven identity management with OneLogin. The HR team is separate, so I am not quite sure what software they use for that purpose.

My advice for others looking to implement OneLogin is that I would definitely recommend it, especially if they are looking for a simplified way of integrating and creating a single sign-on. I give this solution an overall rating of ten out of ten.


    Ruby Palma

Secure access has become seamless and daily authentication workflows are faster

  • December 19, 2025
  • Review provided by PeerSpot

What is our primary use case?

My main use case for OneLogin at my organization is to access our SharePoint and other internal documents when it's prompting me to do a two-factor authentication.

One example is that earlier today I was trying to access the hub and in order to do so, I had to sign into my work email, which I did. OneLogin was able to step in and prompt me to do a further authentication through OneLogin app on my phone to grant me access to the hub.

I use the single sign-on feature and I use it every day.

What is most valuable?

One of the best features is how fast OneLogin prompts you to submit a number.

The speed of the prompt grants me the ability to access my internal resources faster, which then makes me be able to work quicker and more efficiently.

OneLogin has impacted our organization by making work efficient for people by granting them easy access and logins.

In terms of security, I have been able to have all my information on lockdown more.

It was so easy to integrate OneLogin single sign-on feature on my third-party authentication provider.

I was pretty impressed with OneLogin's ability to provide a seamless end-user experience for signing in and authenticating to needed applications.

What needs improvement?

I think OneLogin works well the way it is.

For how long have I used the solution?

I have been using OneLogin for the three months I have been employed at One Identity and it has been great.

What do I think about the stability of the solution?

OneLogin is stable.

What do I think about the scalability of the solution?

OneLogin's scalability is very good.

How are customer service and support?

OneLogin's customer support has been great. I would rate OneLogin's customer support a 10 out of 10.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not use a different solution before OneLogin.

What other advice do I have?

I would encourage others looking into using OneLogin to explore the entirety of the app.

I give this product a rating of 10 out of 10.


    Maria-Lopez

Provides a unified platform, improves efficiency, and saves us time

  • February 12, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use OneLogin to log in to all our different systems. This means I only need to go to the OneLogin portal to access all my frequently used applications, like our CRM, Greenhouse for recruiting, Jira for ticketing, Workday for HR, Tableau for data visualization, and even Slack. It's a one-stop shop for everything I need!

How has it helped my organization?

The main benefit of OneLogin is its centralized design, offering easy access to everything in one place.

All of our employees use OneLogin daily to log into their applications.

OneLogin offers a centralized platform for managing access across our entire organization, which is crucial for cybersecurity. It provides robust security features that give me peace of mind, knowing that data transfers are highly secure and unauthorized access to our databases is extremely unlikely.

The single pane of glass enables collaborative work between holistic IT and security.

OneLogin has helped our IT team significantly improve their efficiency by creating a centralized platform. This eliminates the need to access information from multiple portals, saving over 50 percent of their time.

OneLogin has improved the user experience when working remotely.

OneLogin has helped increase productivity.

What is most valuable?

OneLogin is efficient. The fact that I'm able to just have one go-to place where I can access everything in one area, so that's convenient.

What needs improvement?

I'd like it to have a customization section that displays the company's offerings, categorized by different topics. Ideally, there would be a user-friendly feature at the top allowing individuals to pick and choose the topics they're interested in, essentially creating a personalized experience.

For how long have I used the solution?

I have been using OneLogin by One Identity for over four years.

What do I think about the stability of the solution?

OneLogin has been stable.

What do I think about the scalability of the solution?

The scalability is good, and we're currently migrating our customer relationship management system from Salesforce to different software. Fortunately, OneLogin hasn't been involved in any data transfer, so I don't anticipate any hiccups or obstacles in that regard.

What other advice do I have?

I rate OneLogin a ten out of ten.

OneLogin does not require maintenance.

With a good IT team, OneLogin works smoothly and it is self-explanatory.


    Ben Ruset

Streamlines access management with top-notch support, and a user-friendly interface, making it a highly effective solution for businesses of all sizes

  • January 19, 2024
  • Review from a verified AWS customer

What is our primary use case?

We use it to deliver single sign-on services for both our company employees and our customers.

How has it helped my organization?

The main advantage is its ease of use for everyday users. Additionally, it simplifies user access management by offering a centralized platform for overseeing user accounts and third-party applications, which greatly benefits my team.

The adoption rate of OneLogin within our organization is at 100% since it's mandatory for everyone to use. During the rollout phase, there was unanimous approval and no resistance from any team members.

It serves as a vital tool for access management across our organization by offering a centralized platform. While we don't directly manage user accounts within OneLogin, they are synced from our Active Directory. Therefore, OneLogin primarily functions as a single interface for administering applications that utilize it for authentication.

OneLogin has been instrumental in freeing up time for our IT team to focus on other tasks. Previously, when onboarding a new user, we had to manually create accounts in multiple applications. However, with OneLogin, we create the account in our Active Directory, which automatically syncs to OneLogin and creates accounts in other applications. Similarly, when offboarding a user, we disable the account in OneLogin, and access to all other resources is automatically revoked. This streamlined process has significantly reduced the time required to manage user accounts. Previously, manual account creation across various platforms would take at least half an hour, whereas now it's down to just five or ten minutes.

It has empowered us to effectively manage an expanding user base and an increasing number of applications, all with a smaller IT team.

The implementation of OneLogin didn't significantly impact our user experience while working remotely. We adopted OneLogin during the transition to a remote work environment at the onset of the pandemic.

It contributed to cost savings for our organization by streamlining time-sensitive processes and boosting productivity, particularly for our IT staff. While we may not have a precise quantification in terms of monetary value, the time saved allows our team to focus on other tasks. As a relatively small organization, we don't require a dedicated Identity Manager, and OneLogin effectively serves our needs in this regard.

What is most valuable?

During my evaluation of various products, one standout feature of OneLogin that impressed me was their mobile app for authentication through push notifications. Unlike traditional methods involving rotating codes, the OneLogin app simplifies the process by sending a push notification asking if the login attempt is legitimate. If confirmed, the login proceeds seamlessly.
The primary benefit is its user-friendly interface, making it particularly accessible for non-technical users.

One aspect I particularly appreciate is their exceptional customer support whenever I've needed assistance. Their sales team has also been highly responsive and helpful in connecting me with necessary resources, although we haven't faced any major challenges.

What needs improvement?

There was a minor outage a few months ago that caused some inconvenience. OneLogin offers a Virtual LDAP feature that we utilize, although it differs slightly from traditional LDAP servers. While it hasn't caused significant issues, improvements in its functionality would likely lead to wider implementation within our organization.

For how long have I used the solution?

We have been working with it for three years.

What do I think about the stability of the solution?

In terms of stability, there was a downtime incident that impacted all of OneLogin's customers a few months ago, which was frustrating as it occurred during prime business hours and lasted for a couple of hours. Fortunately, the impact on us wasn't severe because our applications are configured in a way that once users sign in and authenticate through OneLogin, they typically don't need to go through OneLogin on a daily basis to access those apps again. As a result, many of our users may not have even noticed the downtime.

What do I think about the scalability of the solution?

OneLogin has the capability to scale infinitely, although our organization's needs are quite basic. We haven't been utilizing a vast array of features or configuring hundreds of applications with it. Therefore, I don't anticipate encountering any limitations with the services that OneLogin can provide us.

How are customer service and support?

I've found that when I open a support case, I typically receive a response within a few hours, and the support team has consistently provided prompt assistance. Even when investigating issues like examining internal logs for failures, they've been able to help me swiftly. I would rate it ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup process is quite straightforward. Any issues I encountered were promptly resolved with the help of the support team.

What about the implementation team?

I managed the deployment independently and had it operational within a day or two, although some configuration and feature familiarization took about a month from starting the trial to getting the quote approved for purchase. In terms of maintenance, whenever an application changes or a new one is added, we configure it within OneLogin. So far, we haven't experienced any issues such as applications failing or directory syncing problems due to configuration changes.

What's my experience with pricing, setup cost, and licensing?

While I wish OneLogin's pricing was more affordable, their licensing model, which is based on per user, is acceptable. We renew it annually.

Which other solutions did I evaluate?

Before deciding on OneLogin, I evaluated JumpCloud and Okta. However, I found that the features in JumpCloud weren't as developed as those in OneLogin. Additionally, my experience with Okta's sales team was less than satisfactory in terms of configuring a trial and support. In contrast, the sales representatives at OneLogin were highly proactive and went above and beyond to assist us and earn our business.

What other advice do I have?

For new users, I would recommend having someone knowledgeable about their internal directory and authentication systems. It's crucial to ensure that their systems are well-maintained and free from technical debt or complexity. The effectiveness of their OneLogin implementation will ultimately depend on the quality of their internal directory setup. Overall, I would rate it ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


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