My main use case for Freshsales is the Sales Sequence feature, which automates the time-consuming process of sending out outreach emails, conducting calls, and reminding me when to follow up with customers, making it easier to manage customer interactions and allowing me to focus on closing multi-million dollar deals.
Freshsales
Freshworks Inc.External reviews
1,226 reviews
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External reviews are not included in the AWS star rating for the product.
Freshsales Boosts Lead Management and Sales Pipeline Visibility
What do you like best about the product?
Freshsales has been a useful CRM platform for managing leads, tracking sales pipelines, and improving overall sales workflow visibility.
What do you dislike about the product?
The data does not show up fast, takes a bit of time to load the updated information.
What problems is the product solving and how is that benefiting you?
Freshsales helps me keep track of the timeline, and it’s easy to read and follow.
Logistics-Friendly CRM Lacks Mature Industry Interoperability
What do you like best about the product?
Freshsales adapts well to our cross-border freight sales and compliance routines. Its fully customizable sales pipeline lets us build process nodes matching actual transportation transactions, embedding verification standards for ADR dangerous goods and GDPR data governance. Integrated activity archives record all negotiation and communication details, forming traceable business records. Automated reminder functions prevent missed client follow-ups, and unified customer archives greatly streamline daily regulatory inspection preparation work.
What do you dislike about the product?
The platform falls short on native linkage with professional logistics management systems. We have to adopt manual import and export methods to synchronize freight price and shipment data, dragging down operational efficiency. It carries no preset compliance specifications tailored to German transportation laws, forcing us to manually create custom fields to meet risk control demands. Custom audit report output is rigid, requiring repeated format adjustment before submitting official compliant documents. Multi-party collaborative deal management also brings cumbersome page navigation experience.
What problems is the product solving and how is that benefiting you?
It unifies scattered client communication records and business documents, replacing fragmented offline file management. Standardized sales phases stabilize negotiation progress, accelerate partnership confirmation with carriers and cargo owners, and align internal sales and dispatch teams. Built-in data recording specifications effectively lower regional regulation violation risks and simplify routine compliance inspection procedures for local logistics enterprises.
Automated sales sequences have transformed outreach and now organize multi-million deal workflows
What is our primary use case?
What is most valuable?
Freshsales is a very comfortable type of CRM with easy customization and user-friendliness, allowing even non-techie individuals to manage their internal pipelines effectively, as it is a highly customizable CRM that suits our business needs, whether for selling products or services.
The best features that Freshsales offers begin with the Sales Sequence, which is top-ranked, followed by the marketing division that allows us to create automated marketing sequences. Freshsales also includes 24/7 customer support, web form integration for lead generation from our website, and other valuable functionalities.
The Sales Sequence feature significantly helps my workflow by enabling an account manager to contact a large list of customers quickly and efficiently, sending out emails with minimal manual effort, while also providing critical statistics about email engagement, which aids in improving outreach strategies.
Freshsales positively impacts our organization by creating a central repository for all our business objectives; it has helped us organize our pipelines and documents efficiently, providing a system where we can easily access any necessary files related to individual deals and allowing visibility into the performance metrics for the board of directors.
What needs improvement?
I believe the customization options in Freshsales could be improved, particularly regarding themes; the ability to implement our logo into the dashboard would enhance our professional image when dealing with external partners compared to larger MNCs using their internal software.
I would rate Freshsales an eight out of ten because while it offers customer chat support, practical navigation for non-technical users could be enhanced, particularly regarding technical issues such as web form connections, which would benefit from immediate access to technical assistance.
For how long have I used the solution?
I have been working in my current field for almost five and a half years, initially starting in product-based roles before transitioning to cloud consulting and now focusing on enterprise-level segments.
What do I think about the stability of the solution?
Freshsales is stable, with no server crashes reported and round-the-clock customer support available, making it reliable for our business needs.
What do I think about the scalability of the solution?
Freshsales offers excellent scalability for startups and mid-sized companies; we have not experienced challenges in scaling up or adding customized solutions, but I am uncertain about its performance at the enterprise level with larger deals.
How are customer service and support?
The customer support experience is wonderful, providing 24/7 availability with knowledgeable agents who can effectively address issues, assisting non-technical users in understanding the technical aspects and facilitating direct communication for complex problems.
Which solution did I use previously and why did I switch?
I previously used Dynamics 365 at my former organization, where the complex integration and unnecessary tools were issues, prompting our switch to Freshsales, which provides better customization, onboarding, and commercial value.
What was our ROI?
We have seen a significant return on investment with Freshsales, notably in time savings from efficient document organization and file storage; the metrics help us track deal sizes and customer interactions effectively, and we have saved a good amount of money compared to other CRMs such as Salesforce and HubSpot, which have much higher costs.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup costs, and licensing for Freshsales was very smooth; the Indian team was clear in their communication and offered good discount packages, along with a pre-onboarding call that provided valuable insights into using the software.
Which other solutions did I evaluate?
Before choosing Freshsales, we evaluated multiple options including Zoho, HubSpot, SignalHire, and Salesforce among others; we chose Freshsales because it met our expectations at a good price point.
What other advice do I have?
For startups or mid-sized companies considering Freshsales, I would highly recommend its ease of setup, accessibility, and overall user-friendliness, particularly praising the team's global presence. I would rate this product an eight out of ten.
Effortless Setup, Needs More Integrations
What do you like best about the product?
I like Freshsales for its zero configuration setup and fastest time to value. The native harmony really stands out because I can save thousands since the phone integration doesn't need separate configuration. Additionally, the instant email and phone activation are quite impressive.
What do you dislike about the product?
I don't like the limited third-party native integrations in Freshsales. There's also some rigidity in the reporting and dashboard features, which can be frustrating. Plus, the mobile app tends to be laggy, which is a bit of a hassle.
What problems is the product solving and how is that benefiting you?
I use Freshsales to manage leads, automate tasks, and gain insights, reducing data silos, tool fatigue, and wasted time on dead leads. It resolves accidental data destruction and version control issues from Excel.
Streamlined Deal Management with Room for Improvement
What do you like best about the product?
I use Freshsales for deal management, sales funnel, and daily tasks. It helps me organize our sales funnel effectively. The deal management feature is very impactful, allowing me to understand where we currently are in the sales process. I can set the deal management according to my requirements, like first call, demo 1, demo 2, and get the status in a single click. I also find the call log feature valuable, and the initial setup was easy.
What do you dislike about the product?
Sometimes the activity section updates automatically, which shouldn't happen. I'd prefer if updates didn't occur without our permission.
What problems is the product solving and how is that benefiting you?
I use Freshsales for deal management and sales funnel organization. It helps me understand our current sales position and allows me to customize the deal flow easily. The status is accessible in a single click.
Easy Task Completion with a User-Friendly Interface and Strong Support
What do you like best about the product?
The most helpful tool in FS, for me, is the integration tool. It makes it really easy to get tasks done. I also like the user-friendly interface and the way they handle confidential data. On top of that, it’s affordable and comes with good customer support.
What do you dislike about the product?
If it’s your first time using these tools, you’ll probably have a hard time understanding how they work. They’re a bit complex, especially if you’re new to the industry, so it can take some time to get familiar with everything.
What problems is the product solving and how is that benefiting you?
Freshsales solves my problems when it comes to business workflow and lead management, and it helps me get a better ROI for the business. The UI and UX are both good and easy to work with.
Easy-to-Use CRM for Managing Leads and Deals
What do you like best about the product?
Freshsales is easy to use and everything is in one place. I like the lead tracking and email follow-ups, it saves time and keeps things organized. The pipeline view also helps me clearly see deals and focus on the important ones.
What do you dislike about the product?
At times, it feels a bit slow, and in the beginning some features take a while to understand. A few of the more advanced options also aren’t very easy to find, which can make navigation a little frustrating at first.
What problems is the product solving and how is that benefiting you?
It solves the problem of scattered leads and missed follow-ups. With everything in one place, I can track leads more easily and stay consistent with my follow-ups. As a result, I manage deals better and save time.
Clean, Intuitive UI with Tightly Integrated CRM Features and Freddy AI
What do you like best about the product?
The clean and intuitive UI makes its easy to onboard team quickly without steep learning curve
Features like built in phone , email, activity tracking and automation are tightly integrated
Freddy AI and automation features also help with lead scoring, prioritization and improving follow ups without overcomplicating workflows
Features like built in phone , email, activity tracking and automation are tightly integrated
Freddy AI and automation features also help with lead scoring, prioritization and improving follow ups without overcomplicating workflows
What do you dislike about the product?
Limited Automation features compare to competitors tools like HubSpot, Salesforce and others CRM's and some advanced features are very hard to setup at first
The reports are not very flexible and getting detailed insights can take extra time
Some of advance features are available only in higher plans
The reports are not very flexible and getting detailed insights can take extra time
Some of advance features are available only in higher plans
What problems is the product solving and how is that benefiting you?
Freshsales solves problem like managing leads, tracking customer conversation and following up on deals one place
Instead of multiple tools for calls, email, notes and task it is organized in single platform
The main benefits its saves time and keeps working in well organized and make sure that no lead or follow up missed
Instead of multiple tools for calls, email, notes and task it is organized in single platform
The main benefits its saves time and keeps working in well organized and make sure that no lead or follow up missed
User-Friendly CRM with Room for Mobile Improvement
What do you like best about the product?
I like Freshsales for its ease of use and customization. It's easy to upload leads, set life stages, and manage my sales tasks as a Sales Development Representative and Account Executive. The initial setup was simple, which made it easy for my team to get started.
What do you dislike about the product?
The mobile app is very basic. As a salesperson, having the laptop all the time is difficult. The mobile app didn't provide easy access to update notes, call notes, activities, and check deals associated.
What problems is the product solving and how is that benefiting you?
I use Freshsales for lead and account management, and it helps with running campaigns as a sales person.
Effortless Management with Intuitive Design
What do you like best about the product?
I use Freshsales for management because it offers easy access to my working contacts management and sales management services. I like how easy it is to use; just a tap and almost all work is done. There are many more features in the application like managing our work, setting reminders, or even automating some tasks with it. The initial setup was very easy. Overall, compared to Zoho CRM, Freshsales is much easier to use.
What do you dislike about the product?
I think its user interface can be improved by adding more features in profile. Some functions are in two slides, I mean one in another, which can be improved by setting them on top or on the profile page.
What problems is the product solving and how is that benefiting you?
Freshsales provides easy access to contacts and sales management, making it user-friendly and efficient. It helps manage work, set reminders, and automate tasks with just a tap.
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