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Freshsales for a call management
What do you like best about the product?
We use freshsales mainly as a call management program, as our company does not use the lead-> sale type model. It has worked very well for us, and the customer service is top notch, replying to our inquiries very quickly and effectively. It is also a good way to send emails and have all agents with visibility and the ability to step in if needed.
It is easy to use, and intuitive.
We use it daily, at all times of year.
It is easy to use, and intuitive.
We use it daily, at all times of year.
What do you dislike about the product?
The only thing left desired is the ability to quickly manage leads (especially removing undesired lead or figuring out which need to be combined)
Some sort of CRM management features at our pay level is what would would like.
Some sort of CRM management features at our pay level is what would would like.
What problems is the product solving and how is that benefiting you?
Freshsales is used extensively for inbound calling and tracking of CRM in our business. It's email tracking with multiple agents having visibility AND integrating with our business emails is top notch.
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Using the basic features of the tool
What do you like best about the product?
Freshsales prodives the basic CRM-required features, users-friendly interface. It is easy for me to use Freshsales daily to log in all of customers' information and tasks relalted to them.
What do you dislike about the product?
Exporting report is the essential feature that I have to use weekly even daily. However, I cannot setup the reports combination that I want to export such as account - contact.
If the user can sort out the details in the report directly on Freshsales website, it would be better.
If the user can sort out the details in the report directly on Freshsales website, it would be better.
What problems is the product solving and how is that benefiting you?
It is a place to store customers' information, and extract them whenever we need.
Unifying Support, Sales and Marketing experience
What do you like best about the product?
Fast onboarding, Smart usability, Complete API integration, Easy customization.
What do you dislike about the product?
Online documentation not always updated with the product.
The missing possibility to build button with custom action sometime create some difficulties.
Lack of italian support.
The missing possibility to build button with custom action sometime create some difficulties.
Lack of italian support.
What problems is the product solving and how is that benefiting you?
With Freshsales the information between sales agents is always up to date and the customer journey makes new customer engagement more effective
I was new to Freshsales and the team made it easy for me to transition
What do you like best about the product?
I was suprised at how comprehensive Freshsales is. Even the I had used other CRM products it was refreshing to see how easy the transition was. I particularly like being able to explore features with the guidance of the support team.
What do you dislike about the product?
Perhaps the biggest downside is of ones own making Trying to use the platfor too quickly and not realising the quality of the support offerd.
What problems is the product solving and how is that benefiting you?
Lead generation and staying on top of the leads in pipelines
Great CRM for focused selling relationship management
What do you like best about the product?
I've enjoyed using Freshsales. It has an intuitive interface and essential features that make it easy to use. The platform's pipeline and contact management have improved the way we manage our client relationships. Most of all, I like that Freshsales gives me the tools I need without overwhelming me with too much. As an example, another CRM I considered had over 45 apps, but there was no way I'd use them all. In some ways, I felt it would be a distraction to try to learn them, so I chose Freshsales because it gives me all I need.
What do you dislike about the product?
Freshsales appears (at least to me) to be a product-driven sales CRM. At least, that's my takeaway based on many of the features it offers. I'm a service-based business. So, to get the most from Freshsales, I've had to see my service as a product. Doing so has helped me adjust some of the features to fit my business. Another thing I don't like is that Facebook and Instagram are the only two social media platforms you can integrate (at least, for now). They just introduced lead gen forms for LinkedIn, but you can't integrate LinkedIn as a social platform the way you can with FB and IG. I'd like to see that feature since LI is such an important platform for B2B sales. Also, the styling options for lead-gen forms and web forms is lacking.
What problems is the product solving and how is that benefiting you?
Freshsales has helped me become more organized by providing a central hub for all my sales and customer information. I can easily find what I need when I need it, which has reduced the aggravation of keeping up with projects and client communication. I get a much clearer view of what I have going on because Freshsales provides a nice overview of my sales pipeline, customer interactions, and overall progress.
Affordable and Reliable
What do you like best about the product?
FreshSales offers excellent value for its price, making it ideal for small businesses or companies that want an effective CRM without breaking the bank. It is a very intuitive tool with features (such as email marketing) that make it easy to manage the business. The customer service is top-notch, and they are always available to assist, which has been a huge plus.
What do you dislike about the product?
One downside is the reporting functionality. Generating reports can be frustrating, and it lacks the flexibility and ease of use that some other CRMs provide.
What problems is the product solving and how is that benefiting you?
FreshSales helps streamline business operations by centralising key functions such as customer relationship management and email marketing in one place.
Best CRM I have use in my decades long career, and I have used many of the biggest branded CRM's
What do you like best about the product?
It has all the functionality I need without all the clutter I do not need. The customer support is the best I have ever encountered in my decades long career. 24/7 on the spot resolution by phone to every question.
What do you dislike about the product?
Does not give a history of searches for contacts so researching the same name by retyping it occurs often.
What problems is the product solving and how is that benefiting you?
outreach to pospects.
sales piplines tracking.
deals tracking,
hot leads tracking.
sales piplines tracking.
deals tracking,
hot leads tracking.
Great for calls & SMS'
What do you like best about the product?
The ability to make calls from the system & send SMS's.
What do you dislike about the product?
The inability to undo imports, no audit history & no sandbox!
What problems is the product solving and how is that benefiting you?
Enabling salespeople to follow-up leads imported from online forms.
Really Powerful and helpful, but really tedious
What do you like best about the product?
I love the sales sequences and customer journeys, there is SO MUCH automation and customization that is available.
What do you dislike about the product?
There are so many steps for even the most simple steps. For example, when you are writing an email, you have to go through several clicks to get there, and then to make it public you have to go to another part of the platform and change the status one by one.
What problems is the product solving and how is that benefiting you?
Customer contact organiazation and it does a GREAT job at it. We have so much information stored in freshsales and it has taken our organization to the next level.
Mixed Experience with Freshsales
What do you like best about the product?
Customer Support,
Easy to use
Easy API Access
Less Limitation on API
Easy to use
Easy API Access
Less Limitation on API
What do you dislike about the product?
Cost of Plans, removal of features from basic/growth plans, often lot of changes made during short period of time with user interface, tons of bugs/glitches, Not much customization offered even on growth plan.
What problems is the product solving and how is that benefiting you?
Lead Management and identifying history of particular lead and lead scoring helps us to convert that deal
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