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Good enough to buy twice
What do you like best about the product?
We tested a wide array of CRMs from the biggest names to smaller niche options. After a thorough process over a year we decided to proceed with FreshSales for a number of reasons. We found it to be a much better fit for our requirements - a sensible balance of powerful tools, unencumbered by some of the unnecessary features of more expensive platforms.
For users it has proven easy to learn and to use. For Admins the implementation was simple and after some excellent support from the FreshSales team we have our reporting setup just the way we want it.
We will soon be acquiring a second instance for use within a separate business unit.
For users it has proven easy to learn and to use. For Admins the implementation was simple and after some excellent support from the FreshSales team we have our reporting setup just the way we want it.
We will soon be acquiring a second instance for use within a separate business unit.
What do you dislike about the product?
There isn't a lot to dislike. If I'm being really picky I might suggest a wider array of training materials to get started with some of the more advanced features like setting up reports and so on. But the helpdesk support was great and got us everything we needed.
What problems is the product solving and how is that benefiting you?
We have traditionally managed client list in Excel, or in an outdated CRM that was difficult to use.
Freshsales has made this data more accessible to more of our key staff, whilst adding features to help keep them in regular contact with clients.
The ability to visualise open opportunities is an added bonus which we use for internal reporting.
Overall it has made the process of client management simpler and more accessible to our team, which is key to making it something that they will regularly attend to.
Freshsales has made this data more accessible to more of our key staff, whilst adding features to help keep them in regular contact with clients.
The ability to visualise open opportunities is an added bonus which we use for internal reporting.
Overall it has made the process of client management simpler and more accessible to our team, which is key to making it something that they will regularly attend to.
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Freshsales vs other competitors (Salesforce)
What do you like best about the product?
I like that Freshsales keeps everything organized in a user friendly way and is not cluttered with a million features that my company is not even utilizing like salesforce is.
What do you dislike about the product?
I wish that going through the tasks had an easier way to just go through them all one by one consecutively
What problems is the product solving and how is that benefiting you?
Freshsales benefits me by solving the problem of a cluttered CRM when following up with my sales prospects and makes it easy to navigate and find the information needed.
TU PORTAFOLIO DE CLIENTES DIGITAL
What do you like best about the product?
LA POSIBILIDAD DE CREAR TAREAS Y RECORDATORIOS CON CADA CONTACTO CREADO Y LOS RECORDATORIOS QUE SE TE PUEDEN ENVIAR POR CORREO
What do you dislike about the product?
NO HAY UNA INDUCCION PARA SABER COMO CREAR GRÁFICOS
What problems is the product solving and how is that benefiting you?
El seguimiento a tareas y orden en agendar meets, calls y seguimientos a clientes
Great platform
What do you like best about the product?
Freshsales is a platform with multiple features to improve sales and user service. Every day in my work they help facilitate data collection.
What do you dislike about the product?
I don't have any complaints at the moment
What problems is the product solving and how is that benefiting you?
I like that I can easily organize myself day to day
Increible!!!!!
What do you like best about the product?
Me gusta que es moderno, que todos lo días me facilita mi trabajo y que te pueda brindar análisis de tus contactos
What do you dislike about the product?
No me gusta que el soporte al cliente sea por correo
What problems is the product solving and how is that benefiting you?
Todo lo mantiene en un solo lugar
Super Easy and Convinient Interface
What do you like best about the product?
Freshsales has a very easy user interface allowing users to learn the platform quickly and use maximum features. The best part is the drag and drop functionality. The customer support is also quick and reliable.
What do you dislike about the product?
The page timeout is something which i dislike, if you need to stay longer on a page, you will have to keep refreshing it.
What problems is the product solving and how is that benefiting you?
Freshsales acts as the CRM for us to the entire lead management and funnel management. Freshsales helps us manage the entire lifecycle of a client right from creation of an inquiry to closing a client. And then tracking the client revenue.
Diseño comodo y fácil
What do you like best about the product?
Mi dia a dia es muy placentero de poder organziar mis leads con los filtros y caracteristicas que tiene Freshsales
What do you dislike about the product?
Me gustaría que tuviera aún mas caracteristicas como poder enviar mensaje directo desde Freshsales.
What problems is the product solving and how is that benefiting you?
La organización y recabación de datos
Excelente herramienta de trabajo!
What do you like best about the product?
Me encanta que es muy sencilla de usar, intuitiva, puedes descargar reportes y consultar los avances de mi equipo.
What do you dislike about the product?
El costo por usuario me parece alto, podría ser más accesible.
What problems is the product solving and how is that benefiting you?
El único inconveniente es el tiempo de respuesta cuando consulto mucha información.
I like the deal screen the most. I appreciate that it can show very detailed analytics once set up.
What do you like best about the product?
My favorite feature in Freshsales is being able to set follow-up periods for each product. It's very convenient to manage, as I can set longer periods for products that require long-term follow-up.
What do you dislike about the product?
One thing I don't like is that the level of support varies greatly depending on the person handling it. If you get someone who provides very thorough support, you feel lucky.
What problems is the product solving and how is that benefiting you?
It's great that the Kanban method allows us to check the status of all companies. This has likely reduced oversights.
Freshsales for the win!
What do you like best about the product?
FreshSales gives you all of the functionality of a best of breed product, without the hefty price tag. Best of all, it integrates with a range of other FreshWorks and third party products really well. The team at FreshWorks are there to support you every step of the way, from onboarding through to customer success and support. We couldn't be happier to have made the switch.
What do you dislike about the product?
Nothing so far! We've really enjoyed using the product over the months gone by.
What problems is the product solving and how is that benefiting you?
We're able to communicate with our clients in the way they like best.
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