What do you like best about the product?

QUITE EASY TO USE & IMPLEMENTATION IS ORDINARY. FREQUENT USE OF IT. CUSTOMER SUPPORT IS GOOD

What do you dislike about the product?

SOME FEATURES ARE MISSING. THEY CAN WORK MORE ON INTEGRATION PART.

What problems is the product solving and how is that benefiting you?

WE ARE USING CR, SOFTWARE & WE ARE GENERATING LEADS ON IT.

What do you like best about the product?

Highly customizable and user friendly CRM

What do you dislike about the product?

Integrations are limited and required additional tools like zapier

What problems is the product solving and how is that benefiting you?

Sales sequence, lead scoring, and lead management

What do you like best about the product?

no upsides, my attempt to use this was only downsides and frustration.

What do you dislike about the product?

After evaluating several CRM solutions for my company, I found Freshworks CRM to be the most disappointing option. The platform is unnecessarily complex and counterintuitive, making it challenging to navigate and use effectively.
Customer support was unhelpful when I reached out for assistance, which only added to my frustration. The lack of user-friendly features and support made it difficult to integrate the CRM into our workflow.
I was also concerned about their payment policies. The inability to remove your payment method easily, coupled with their authorization statement to automatically charge the saved payment method, raised red flags for me. As a precaution, I had to cancel the credit card I used to sign up.
Based on my experience and after reading about similar issues from other users, I cannot recommend Freshworks CRM. I suggest exploring other options that offer better usability and more transparent billing practices.

What problems is the product solving and how is that benefiting you?

none

What do you like best about the product?

I like the ease of use of Freshsales as well as the responsiveness of its customer support.

What do you dislike about the product?

There are a number of features I do not use yet.

What problems is the product solving and how is that benefiting you?

Keeping track of prospects and customers as well as email commubnications with both saving us a lot of time.

What do you like best about the product?

Overall looks and layout, deal viewer is nice, so is company view

Allows customizations of deals, fields among other aspects, helping to make custom apps possible

Task and agent delegation on deals are nice

What do you dislike about the product?

Configuration settings are numerous and cluttered, making it hard to follow along

My peers on the sales sector have expressed better sentiment towards their previous CRM ecosystem called "Salesforce". Could be a good competitor to analyse.

It is very detrimental to develop apps for Freshsales, since upon making a get request of a sale for exempla, returns a specific json structured body, upon uploading an app to production, that json structure is completely* different, adding new structures (data becomes the top object), moving vars to other objects(in case of contact info, moves it to association obj), changing var names entirely (custom_field to custom_fields) etc, making it so if you'd like to have a version of your app to run locally, you'd have to make one version for running locally, and one version with the proper alteration to publish live, making it so you can only test it by constantly publishing new versions of the app, since you cant test the live version locally

"Recent Conversations" tab wont show emails pertaining to that particular deal, but instead in general

What problems is the product solving and how is that benefiting you?

Sales platform for tracking every income the company gets, delegate tasks, agents, and next steps for that sale, automations for quicker use, among others