Great Integrations, But Slowdowns and Limited Multi-Window Support
What do you like best about the product?
Integrations are important. So I like that it integrates with other software to aid in our efficiency.
What do you dislike about the product?
No defined nickname field. Sometimes it slows up. It's also not the greatest with handling more than 3 open browser windows.
What problems is the product solving and how is that benefiting you?
It's a robust CRM which is useful across multiple departments in the organization
AI-Driven CRM with Seamless Setup But Lacks 3rd Party Integrations
What do you like best about the product?
I like that Freshsales acts as a centralized repository, putting every email, call, and meeting in one place like a dashboard, which helps me know what each discussion was about. The lifecycle feature enables me to track the progress of a deal, see who needs a nudge, and automate manual tasks like sending emails or setting reminders. I appreciate that it helps me prioritize leads, focusing on those with a higher chance of success using Freddy AI. I enjoy the activity tracker which provides a timeline of each touchpoint, enabling my firm to reach out at the right time. I also find the automated sequence for outreach smart since it stops whenever the customer replies, and the ability to make calls directly via the CRM is really handy. The layout is great and makes navigation easier. Furthermore, setting it up was easy for my team and me, and it saves us time by reducing the need for accessing multiple apps.
What do you dislike about the product?
1. The mobile app is slow and not all features are available compared to the desktop version. 2. Sometimes data extraction for leads is not accurate, so a double-check by the team is necessary. 3. It lacks integration with third-party platforms like Marketo, Pardot for marketing, and Netsuite and Sage for accounting.
What problems is the product solving and how is that benefiting you?
I use Freshsales to centralize contacts and interactions, automate tasks, prioritize leads using AI, and track activity for strategic outreach, saving time and improving decision-making.
Decent CRM, needs improvement
What do you like best about the product?
i dont like it much. overall a very bad experience
What do you dislike about the product?
its very unresponsive, very slow and support also wasnt great
What problems is the product solving and how is that benefiting you?
it tries to solve the Sales operation problems and efficiency.
Clean, Intuitive UI with Tightly Integrated CRM Features and Freddy AI
What do you like best about the product?
The clean and intuitive UI makes its easy to onboard team quickly without steep learning curve
Features like built in phone , email, activity tracking and automation are tightly integrated
Freddy AI and automation features also help with lead scoring, prioritization and improving follow ups without overcomplicating workflows
What do you dislike about the product?
Limited Automation features compare to competitors tools like HubSpot, Salesforce and others CRM's and some advanced features are very hard to setup at first
The reports are not very flexible and getting detailed insights can take extra time
Some of advance features are available only in higher plans
What problems is the product solving and how is that benefiting you?
Freshsales solves problem like managing leads, tracking customer conversation and following up on deals one place
Instead of multiple tools for calls, email, notes and task it is organized in single platform
The main benefits its saves time and keeps working in well organized and make sure that no lead or follow up missed
User-Friendly CRM with Room for Mobile Improvement
What do you like best about the product?
I like Freshsales for its ease of use and customization. It's easy to upload leads, set life stages, and manage my sales tasks as a Sales Development Representative and Account Executive. The initial setup was simple, which made it easy for my team to get started.
What do you dislike about the product?
The mobile app is very basic. As a salesperson, having the laptop all the time is difficult. The mobile app didn't provide easy access to update notes, call notes, activities, and check deals associated.
What problems is the product solving and how is that benefiting you?
I use Freshsales for lead and account management, and it helps with running campaigns as a sales person.
Effortless Management with Intuitive Design
What do you like best about the product?
I use Freshsales for management because it offers easy access to my working contacts management and sales management services. I like how easy it is to use; just a tap and almost all work is done. There are many more features in the application like managing our work, setting reminders, or even automating some tasks with it. The initial setup was very easy. Overall, compared to Zoho CRM, Freshsales is much easier to use.
What do you dislike about the product?
I think its user interface can be improved by adding more features in profile. Some functions are in two slides, I mean one in another, which can be improved by setting them on top or on the profile page.
What problems is the product solving and how is that benefiting you?
Freshsales provides easy access to contacts and sales management, making it user-friendly and efficient. It helps manage work, set reminders, and automate tasks with just a tap.
User-Friendly CRM with Powerful Features
What do you like best about the product?
I use Freshsales to manage leads and improve sales productivity. I like how easy Freshsales is to learn and use, even for beginners, while still offering powerful CRM features like lead scoring, automation, and pipeline tracking. It's easy to get started without much training, which helps me work efficiently from day one. I also appreciate its integration with email and calendar tools, which keeps all customer interactions and meetings organized in one place. Setting up Freshsales was straightforward and the user-friendly design made the onboarding process simple, making it accessible even for first-time CRM users.
What do you dislike about the product?
Certain reports and customizations could be more flexible, and the system can feel slightly slow when handling large amounts of data. Report flexibility could be improved by allowing more customization options, such as adding calculated fields, easier filtering, and more control over report layouts. When working with large volumes of data, performance could be enhanced by faster loading times and smoother navigation, especially in reports and dashboards.
What problems is the product solving and how is that benefiting you?
Freshsales automates lead management, reminders, and follow-ups, solving manual tracking issues. It saves time and enhances sales productivity.
Automation has boosted sales efficiency and improves follow-ups across multiple customer segments
What is our primary use case?
Freshsales is our CRM tool and CRM platform. Whenever we want to sell a product to a customer or when they inquire on any promotion site, we get the customer details over Freshsales, and based on that, we call the customer. There is an option to call the customer and check with their needs and proceed further.
Freshsales is being used across a certain list of categories, including healthcare, real estate, and auto sales. Whenever a customer has visited a particular promotion site and provided their details, the details get captured in Freshsales CRM dashboard. Then a support person or salesperson will get in touch with the particular contact person, inquire about their requirements, and proceed accordingly. There is also an automation feature that runs every time whenever a particular criteria is met.
How has it helped my organization?
Freshsales has impacted us positively. It has saved time, increased sales, and improved customer relationships. Comparatively, with the existing method that our organization was using, upon Freshsales implementation, we have seen a five to ten percent increase in time and sales.
What is most valuable?
The automation runs whenever a certain trigger point is met. For example, if the person details captured indicate they are interested in proceeding further, then when we update the particular field, it automatically goes to the next person at a higher level, and then the status gets changed.
There are many features including recently enabled AI that gives a brief description to the contact person about what that particular promotion is about. There are also features like auto email getting triggered and marketing emails. All of those features are part of Freshsales.
What needs improvement?
The product is up to the mark and everything we need right now.
For how long have I used the solution?
I have been using Freshsales for the past six months.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Freshsales is highly scalable.
Which solution did I use previously and why did I switch?
We were using a custom developed solution which does not scale up, so that's the reason why we switched to Freshsales.
What was our ROI?
We have seen a return on investment as well as money saved and time saved. Fewer employees are required based on the automation that we created.
What's my experience with pricing, setup cost, and licensing?
The setup cost is very good and within the budget.
Which other solutions did I evaluate?
There are other products that we compared before going to Freshsales. Compared to those, I find Freshsales is more intuitive to the user as well as offering more features to the customer. Before choosing Freshsales, we also considered Salesforce Sales, which is higher in cost, so we ignored that and chose Freshsales.
What other advice do I have?
Freshsales is a must-go product if you are considering a low budget and highly scalable product. I would rate this review as a nine.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Freshsales makes the sales process fast and organized.
What do you like best about the product?
I like Freshsales' easy interface, automation features, and lead management system the most because it helps speed up the sales process. Its easy interface is very helpful for my team because even new users can quickly use it without training. Automation features like follow-up reminders and task assignment have reduced manual work and no lead is missed. The lead management system clearly shows the sales pipeline, making it easy to understand priorities and make quick decisions. Due to these features, the overall sales process has become more organized, efficient, and time-saving. The initial setup of Freshsales was smooth and simple, thanks to step-by-step guidance and a clear interface, allowing user setup, lead import, and basic automation to be quickly configured.
What do you dislike about the product?
Freshsales overall is quite a good product, but sometimes the advanced automation and reporting features seem a bit complex, especially for new users. If there were simpler tutorials or guided setups for these features, onboarding could be even easier. The mobile app performance could also be improved a bit more.
What problems is the product solving and how is that benefiting you?
I use Freshsales to manage sales leads, track customer details, and for follow-ups. It avoids the problem of manually tracking, automates follow-ups, keeps customer data organized, and clearly shows the sales pipeline so that no deal is missed.
Easily Navigable, Needs Better Lead Integration
What do you like best about the product?
I like Freshsales for its simple interface, which makes it easy to use, understand, and navigate.
What do you dislike about the product?
I don't like how lead integration from social media platforms isn't smooth. I also wish there was auto feeding of leads from ad campaigns on various platforms.
What problems is the product solving and how is that benefiting you?
I use Freshsales for sales and managing data. It solves lead monitoring and management effectively with a simple interface that's easy to use, understand, and navigate.
