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Robust ticketing system & Easy to use CRM with an ecosystem of products for integration
What do you like best about the product?
As someone who used Freshworks CRM, Freshdesk for ticketing and Freshteam, I can vouch for their UX, some of the intuitive easy to use features in the CRM.
Freshteam solved for one of the easiest ATS tools to implement and utilise. The kanban board view to show which step of the process a candidate is in, was very efficient. Quickness of their customer facing teams getting things live was commendable.
Freshteam solved for one of the easiest ATS tools to implement and utilise. The kanban board view to show which step of the process a candidate is in, was very efficient. Quickness of their customer facing teams getting things live was commendable.
What do you dislike about the product?
Customisation in terms of workflow, access levels gets tricky for complex/matrix organizational structures.
As for the CRM, not on par with industry leaders when it comes to solution for an enterprise level company.
Beyond ATS, Freshteam lacks lot of core functionalities to be utilised as the single HRMS solution
As for the CRM, not on par with industry leaders when it comes to solution for an enterprise level company.
Beyond ATS, Freshteam lacks lot of core functionalities to be utilised as the single HRMS solution
What problems is the product solving and how is that benefiting you?
Talent acquisition for a scaling org was made so much easier. Creating a pool of candidates with specific tags to later broadcast to was also helpful in Freshteam.
The ticketing system helped us track a lot of metrices across various teams and stakeholders allowing us to relook at the processes and internal dependencies.
The ticketing system helped us track a lot of metrices across various teams and stakeholders allowing us to relook at the processes and internal dependencies.
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Freshsales Review
What do you like best about the product?
Customizable Pipelines: Freshsales allows users to create and manage multiple sales pipelines, making it adaptable to different sales processes or teams.
What do you dislike about the product?
Reporting and Dashboards Can Be Basic: Though it has solid reporting capabilities, the reporting and dashboard functionality could be more advanced, especially for teams with complex reporting needs.
What problems is the product solving and how is that benefiting you?
AI-Powered Insights: Freshsales offers AI-driven tools like Freddy AI that provide predictive lead scoring, deal insights, and recommendations. This helps sales teams focus on high-priority leads.
One of the greatest CRM and E-Commerce Tools
What do you like best about the product?
It packs a powerful set of tools at your disposal for a great price. It is easy to implement and the support is excellent and timely.
What do you dislike about the product?
I wish more AI features are available at all tier plans and not only at the most expensive tiers.
What problems is the product solving and how is that benefiting you?
It helps us engage our customers in all the channels that we need
Good platform with great ease of Use
What do you like best about the product?
I like how easy it is to use the platform
What do you dislike about the product?
New features are almost always never bug free. Would be nice to have them tested properly.
What problems is the product solving and how is that benefiting you?
we use this as our CRM. All customer interactions are logged here.
Seamless user experience
What do you like best about the product?
Cost-effective,Scalable, omnichannel,Customizable
What do you dislike about the product?
Integration, customization,CRM setup, customer service
What problems is the product solving and how is that benefiting you?
Automation, ticketing, Scalability
Fresh sales review
What do you like best about the product?
Easy to use, customer support is good,
Frequency of Use.
Frequency of Use.
What do you dislike about the product?
UI and UX need to improve.
integration was little tough.
integration was little tough.
What problems is the product solving and how is that benefiting you?
Addressing Funnel and pipeline.
REVIEW FOR FRESHWORKS SOFTWARE
What do you like best about the product?
QUITE EASY TO USE & IMPLEMENTATION IS ORDINARY. FREQUENT USE OF IT. CUSTOMER SUPPORT IS GOOD
What do you dislike about the product?
SOME FEATURES ARE MISSING. THEY CAN WORK MORE ON INTEGRATION PART.
What problems is the product solving and how is that benefiting you?
WE ARE USING CR, SOFTWARE & WE ARE GENERATING LEADS ON IT.
All in one CRM
What do you like best about the product?
Highly customizable and user friendly CRM
What do you dislike about the product?
Integrations are limited and required additional tools like zapier
What problems is the product solving and how is that benefiting you?
Sales sequence, lead scoring, and lead management
Disappointing Experience with Freshworks CRM
What do you like best about the product?
no upsides, my attempt to use this was only downsides and frustration.
What do you dislike about the product?
After evaluating several CRM solutions for my company, I found Freshworks CRM to be the most disappointing option. The platform is unnecessarily complex and counterintuitive, making it challenging to navigate and use effectively.
Customer support was unhelpful when I reached out for assistance, which only added to my frustration. The lack of user-friendly features and support made it difficult to integrate the CRM into our workflow.
I was also concerned about their payment policies. The inability to remove your payment method easily, coupled with their authorization statement to automatically charge the saved payment method, raised red flags for me. As a precaution, I had to cancel the credit card I used to sign up.
Based on my experience and after reading about similar issues from other users, I cannot recommend Freshworks CRM. I suggest exploring other options that offer better usability and more transparent billing practices.
Customer support was unhelpful when I reached out for assistance, which only added to my frustration. The lack of user-friendly features and support made it difficult to integrate the CRM into our workflow.
I was also concerned about their payment policies. The inability to remove your payment method easily, coupled with their authorization statement to automatically charge the saved payment method, raised red flags for me. As a precaution, I had to cancel the credit card I used to sign up.
Based on my experience and after reading about similar issues from other users, I cannot recommend Freshworks CRM. I suggest exploring other options that offer better usability and more transparent billing practices.
What problems is the product solving and how is that benefiting you?
none
Freshsales is great!
What do you like best about the product?
I like the ease of use of Freshsales as well as the responsiveness of its customer support.
What do you dislike about the product?
There are a number of features I do not use yet.
What problems is the product solving and how is that benefiting you?
Keeping track of prospects and customers as well as email commubnications with both saving us a lot of time.
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