Freshsales
Freshworks Inc.Reviews from AWS customer
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Powerful CRM and automation features
What do you like best about the product?
We have benefited from how well everything integrates—email, chat, phone support—it’s all in one place
What do you dislike about the product?
Customizing certain workflows or reports can take more time than expected—especially if you’re not technically inclined.
What problems is the product solving and how is that benefiting you?
We were struggling with scattered customer data, missed follow-ups, and no clear visibility into our sales pipeline. Freshworks CRM (Freshsales) helped us bring everything into one place—contacts, deals, emails, and activity timelines.
Great product
What do you like best about the product?
It is useful for all business practices.
What do you dislike about the product?
It needs improvements to be more user friendly.
What problems is the product solving and how is that benefiting you?
None at the moment
freshWORKS | Freshsales Suite CRM
What do you like best about the product?
Freshsworks as a whole has always been welcoming and supportive of our business ventures, willing to assist in our very technical flows. Eager to solve core problems we might experience, they have been nothing but a delight. Even with a vast number of companies they still provide personalized support. The implementation of their CRM and ITSM tools was easy and feature rich.
What do you dislike about the product?
The downsides of freshworks is not always 100% a downside, its usually a business preference, where we are South African based but Subscriptions are USD based.
What problems is the product solving and how is that benefiting you?
Core business problems solved by the freshworks product suites ranges from accurate lead conversion tracking to round robin based lead assignment, we have managed to run our contracts for subscriptions through freshsales to track user status' as well as what products they have signed up for.
Fresh sales
What do you like best about the product?
Easy to use
Accurate reporting
Easy integration
Accurate reporting
Easy integration
What do you dislike about the product?
Nothing to dislike about fresh sales tool
What problems is the product solving and how is that benefiting you?
Solving major problem in terms of accuracy better integration , lead management
A great CRM option for SMEs
What do you like best about the product?
Customer support is responsive and the features are sufficient for small to medium-sized operation. Integration with other apps also appreciated, however, they could add more in their marketplace.
What do you dislike about the product?
Moving features that were previously available in a lower-tier subscription to a higher-tier subscription.
What problems is the product solving and how is that benefiting you?
Unifying customer records for sales, marketing and support purposes.
Ease of use
What do you like best about the product?
UI and simplicity. I love that it is so simple and easy to use Freshsales. It is also easily integrated with other tools.
What do you dislike about the product?
It doesnt have a strong CPQ module and they could make that better.
What problems is the product solving and how is that benefiting you?
It helps with my day to day CRM management
AI kills the leadscore
What do you like best about the product?
Freshsales provides the basic CRM functions
What do you dislike about the product?
The chance of a new feature working properly is far less than 50%. Freddie's AI is stupid, nothing compared to the rest of the market. e.g. the chatbot is useless and Freddie destroys lead scoring and can't be turned off.
What problems is the product solving and how is that benefiting you?
Dealing with customer data
Had to Negociate for a Refund but they were Fair and Did It
What do you like best about the product?
A Standard CRM tool.
Plenty of functionalities.
Plenty of functionalities.
What do you dislike about the product?
Upon automatic renewal of my subscription, I asked them to refund me as we were not going to need it for the upcoming year.
I had to negotiate hard to get my refund, which is not ideal, but in the end, they did it, which is fair.
I had to negotiate hard to get my refund, which is not ideal, but in the end, they did it, which is fair.
What problems is the product solving and how is that benefiting you?
Freshworks eneqble smy business to properly collect prospect leads and interact with those leads using email automation and sales pipeline.
Robust ticketing system & Easy to use CRM with an ecosystem of products for integration
What do you like best about the product?
As someone who used Freshworks CRM, Freshdesk for ticketing and Freshteam, I can vouch for their UX, some of the intuitive easy to use features in the CRM.
Freshteam solved for one of the easiest ATS tools to implement and utilise. The kanban board view to show which step of the process a candidate is in, was very efficient. Quickness of their customer facing teams getting things live was commendable.
Freshteam solved for one of the easiest ATS tools to implement and utilise. The kanban board view to show which step of the process a candidate is in, was very efficient. Quickness of their customer facing teams getting things live was commendable.
What do you dislike about the product?
Customisation in terms of workflow, access levels gets tricky for complex/matrix organizational structures.
As for the CRM, not on par with industry leaders when it comes to solution for an enterprise level company.
Beyond ATS, Freshteam lacks lot of core functionalities to be utilised as the single HRMS solution
As for the CRM, not on par with industry leaders when it comes to solution for an enterprise level company.
Beyond ATS, Freshteam lacks lot of core functionalities to be utilised as the single HRMS solution
What problems is the product solving and how is that benefiting you?
Talent acquisition for a scaling org was made so much easier. Creating a pool of candidates with specific tags to later broadcast to was also helpful in Freshteam.
The ticketing system helped us track a lot of metrices across various teams and stakeholders allowing us to relook at the processes and internal dependencies.
The ticketing system helped us track a lot of metrices across various teams and stakeholders allowing us to relook at the processes and internal dependencies.
Freshsales Review
What do you like best about the product?
Customizable Pipelines: Freshsales allows users to create and manage multiple sales pipelines, making it adaptable to different sales processes or teams.
What do you dislike about the product?
Reporting and Dashboards Can Be Basic: Though it has solid reporting capabilities, the reporting and dashboard functionality could be more advanced, especially for teams with complex reporting needs.
What problems is the product solving and how is that benefiting you?
AI-Powered Insights: Freshsales offers AI-driven tools like Freddy AI that provide predictive lead scoring, deal insights, and recommendations. This helps sales teams focus on high-priority leads.
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