Freshsales
Freshworks Inc.Reviews from AWS customer
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Easily Navigable, Needs Better Lead Integration
What do you like best about the product?
I like Freshsales for its simple interface, which makes it easy to use, understand, and navigate.
What do you dislike about the product?
I don't like how lead integration from social media platforms isn't smooth. I also wish there was auto feeding of leads from ad campaigns on various platforms.
What problems is the product solving and how is that benefiting you?
I use Freshsales for sales and managing data. It solves lead monitoring and management effectively with a simple interface that's easy to use, understand, and navigate.
Organized, Customizable CRM with Easy Setup
What do you like best about the product?
I like Freshsales because it's easy to use and organize, and I can customize it to the way I like to work. The ability to make my own filters is valuable, allowing me to see leads that have not been contacted in a while, fresh leads, and those that were potentially closed on the resolution side of my business that need to be addressed. There's a lot of value in how intuitive some of the setup is. I also know it integrates well with other tools. The initial setup was super easy and refreshing, especially as I've used other CRMs before.
What do you dislike about the product?
Sometimes when I'm taking notes in Freshsales, it bounces me to the bottom or the top when I freshly enter into the notations.
What problems is the product solving and how is that benefiting you?
It helps me organize my pipeline, ensuring all case files and leads are properly managed.
Great Features, Needs Advanced Reporting
What do you like best about the product?
I like how cost-effective Freshsales is; for the cost, you're getting an entire suite with many features like sequences and email bulk facility. It was really easy to set up everything as it provides step-by-step guidance. We created accounts fields and company, and Freshsales provides templates for other things. We tested email health without connecting the inboxes, then tested it with DKIM, SPF & DMARC setup on Freshsales. You can use Sequences for sending emails using certain logic, like sending follow-ups to clients who opened emails. It allows you to send automated email campaigns, and with bulk email, we can send a single email as a campaign and personalize every aspect of each email.
What do you dislike about the product?
Detailed reporting of the email metrics can be highly improved. Due to their inability of showing detailed report, I had to create a separate email metrics dashboard personally using python. Their email open and click rates are the most basic, even the free HubspotCRM allows such detailed email metrics. You are only allowed the basic information, making the email metric not so reliable.
What problems is the product solving and how is that benefiting you?
I use Freshsales for personalized email campaigns, tracking client engagement, and providing reports. It helps automate email sequences based on client interactions and send bulk emails with personalized details, all while being cost-effective with a full suite of features.
User-Friendly Interface and Automation Make Lead Management a Breeze
What do you like best about the product?
What i like the best about Freshsales is its user friendly interface and automation capabilities,it simplifies lead management, automates followups, and provides a clear view of sales pipeline, which saves a lot of time and efforts.
What do you dislike about the product?
There's no much dislike,but at times the system can be bit slow when loading reports or switching between modules.once it loads though,it performs smoothly.
What problems is the product solving and how is that benefiting you?
Freshsales helps solve the challenge of managing leads and followups easily.By automating repetitive tasks and centralizing customer data, it saves a lot of time and ensures no opportunity is missed.
Excellent Lead Management Tool
What do you like best about the product?
A great lead catring plateform, where you can manage lead distribution in a effective way.
What do you dislike about the product?
More complex to implement utm source, where we categorize lead source.
What problems is the product solving and how is that benefiting you?
A great tool for lead management. By which we can manage and assign n number of leads and respected sale. We can anlysis based on data we get as a lead.
Great Tool for Managing and Tracking Sales Prospects
What do you like best about the product?
As a salesperson, I found it very helpful for creating deals and tracking the activity of prospects. Organizing the status of prospects was straightforward and easy to manage.
What do you dislike about the product?
So far, everything has been good and I haven't encountered any difficulties.
What problems is the product solving and how is that benefiting you?
Previously, I struggled to keep track of the activities completed for prospects, such as emails and reports. However, after I began using Freshsales, it has made things easier by providing helpful notifications and reminders.
Great product
What do you like best about the product?
It is useful for all business practices.
What do you dislike about the product?
It needs improvements to be more user friendly.
What problems is the product solving and how is that benefiting you?
None at the moment
freshWORKS | Freshsales Suite CRM
What do you like best about the product?
Freshsworks as a whole has always been welcoming and supportive of our business ventures, willing to assist in our very technical flows. Eager to solve core problems we might experience, they have been nothing but a delight. Even with a vast number of companies they still provide personalized support. The implementation of their CRM and ITSM tools was easy and feature rich.
What do you dislike about the product?
The downsides of freshworks is not always 100% a downside, its usually a business preference, where we are South African based but Subscriptions are USD based.
What problems is the product solving and how is that benefiting you?
Core business problems solved by the freshworks product suites ranges from accurate lead conversion tracking to round robin based lead assignment, we have managed to run our contracts for subscriptions through freshsales to track user status' as well as what products they have signed up for.
Fresh sales
What do you like best about the product?
Easy to use
Accurate reporting
Easy integration
Accurate reporting
Easy integration
What do you dislike about the product?
Nothing to dislike about fresh sales tool
What problems is the product solving and how is that benefiting you?
Solving major problem in terms of accuracy better integration , lead management
A great CRM option for SMEs
What do you like best about the product?
Customer support is responsive and the features are sufficient for small to medium-sized operation. Integration with other apps also appreciated, however, they could add more in their marketplace.
What do you dislike about the product?
Moving features that were previously available in a lower-tier subscription to a higher-tier subscription.
What problems is the product solving and how is that benefiting you?
Unifying customer records for sales, marketing and support purposes.
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