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REVIEW FOR FRESHWORKS SOFTWARE
What do you like best about the product?
QUITE EASY TO USE & IMPLEMENTATION IS ORDINARY. FREQUENT USE OF IT. CUSTOMER SUPPORT IS GOOD
What do you dislike about the product?
SOME FEATURES ARE MISSING. THEY CAN WORK MORE ON INTEGRATION PART.
What problems is the product solving and how is that benefiting you?
WE ARE USING CR, SOFTWARE & WE ARE GENERATING LEADS ON IT.
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All in one CRM
What do you like best about the product?
Highly customizable and user friendly CRM
What do you dislike about the product?
Integrations are limited and required additional tools like zapier
What problems is the product solving and how is that benefiting you?
Sales sequence, lead scoring, and lead management
Disappointing Experience with Freshworks CRM
What do you like best about the product?
no upsides, my attempt to use this was only downsides and frustration.
What do you dislike about the product?
After evaluating several CRM solutions for my company, I found Freshworks CRM to be the most disappointing option. The platform is unnecessarily complex and counterintuitive, making it challenging to navigate and use effectively.
Customer support was unhelpful when I reached out for assistance, which only added to my frustration. The lack of user-friendly features and support made it difficult to integrate the CRM into our workflow.
I was also concerned about their payment policies. The inability to remove your payment method easily, coupled with their authorization statement to automatically charge the saved payment method, raised red flags for me. As a precaution, I had to cancel the credit card I used to sign up.
Based on my experience and after reading about similar issues from other users, I cannot recommend Freshworks CRM. I suggest exploring other options that offer better usability and more transparent billing practices.
Customer support was unhelpful when I reached out for assistance, which only added to my frustration. The lack of user-friendly features and support made it difficult to integrate the CRM into our workflow.
I was also concerned about their payment policies. The inability to remove your payment method easily, coupled with their authorization statement to automatically charge the saved payment method, raised red flags for me. As a precaution, I had to cancel the credit card I used to sign up.
Based on my experience and after reading about similar issues from other users, I cannot recommend Freshworks CRM. I suggest exploring other options that offer better usability and more transparent billing practices.
What problems is the product solving and how is that benefiting you?
none
Freshsales is great!
What do you like best about the product?
I like the ease of use of Freshsales as well as the responsiveness of its customer support.
What do you dislike about the product?
There are a number of features I do not use yet.
What problems is the product solving and how is that benefiting you?
Keeping track of prospects and customers as well as email commubnications with both saving us a lot of time.
Good overall for organizing sales, but leaves to be desired on dev support
What do you like best about the product?
Overall looks and layout, deal viewer is nice, so is company view
Allows customizations of deals, fields among other aspects, helping to make custom apps possible
Task and agent delegation on deals are nice
Allows customizations of deals, fields among other aspects, helping to make custom apps possible
Task and agent delegation on deals are nice
What do you dislike about the product?
Configuration settings are numerous and cluttered, making it hard to follow along
My peers on the sales sector have expressed better sentiment towards their previous CRM ecosystem called "Salesforce". Could be a good competitor to analyse.
It is very detrimental to develop apps for Freshsales, since upon making a get request of a sale for exempla, returns a specific json structured body, upon uploading an app to production, that json structure is completely* different, adding new structures (data becomes the top object), moving vars to other objects(in case of contact info, moves it to association obj), changing var names entirely (custom_field to custom_fields) etc, making it so if you'd like to have a version of your app to run locally, you'd have to make one version for running locally, and one version with the proper alteration to publish live, making it so you can only test it by constantly publishing new versions of the app, since you cant test the live version locally
"Recent Conversations" tab wont show emails pertaining to that particular deal, but instead in general
My peers on the sales sector have expressed better sentiment towards their previous CRM ecosystem called "Salesforce". Could be a good competitor to analyse.
It is very detrimental to develop apps for Freshsales, since upon making a get request of a sale for exempla, returns a specific json structured body, upon uploading an app to production, that json structure is completely* different, adding new structures (data becomes the top object), moving vars to other objects(in case of contact info, moves it to association obj), changing var names entirely (custom_field to custom_fields) etc, making it so if you'd like to have a version of your app to run locally, you'd have to make one version for running locally, and one version with the proper alteration to publish live, making it so you can only test it by constantly publishing new versions of the app, since you cant test the live version locally
"Recent Conversations" tab wont show emails pertaining to that particular deal, but instead in general
What problems is the product solving and how is that benefiting you?
Sales platform for tracking every income the company gets, delegate tasks, agents, and next steps for that sale, automations for quicker use, among others
Freshsales for a call management
What do you like best about the product?
We use freshsales mainly as a call management program, as our company does not use the lead-> sale type model. It has worked very well for us, and the customer service is top notch, replying to our inquiries very quickly and effectively. It is also a good way to send emails and have all agents with visibility and the ability to step in if needed.
It is easy to use, and intuitive.
We use it daily, at all times of year.
It is easy to use, and intuitive.
We use it daily, at all times of year.
What do you dislike about the product?
The only thing left desired is the ability to quickly manage leads (especially removing undesired lead or figuring out which need to be combined)
Some sort of CRM management features at our pay level is what would would like.
Some sort of CRM management features at our pay level is what would would like.
What problems is the product solving and how is that benefiting you?
Freshsales is used extensively for inbound calling and tracking of CRM in our business. It's email tracking with multiple agents having visibility AND integrating with our business emails is top notch.
Using the basic features of the tool
What do you like best about the product?
Freshsales prodives the basic CRM-required features, users-friendly interface. It is easy for me to use Freshsales daily to log in all of customers' information and tasks relalted to them.
What do you dislike about the product?
Exporting report is the essential feature that I have to use weekly even daily. However, I cannot setup the reports combination that I want to export such as account - contact.
If the user can sort out the details in the report directly on Freshsales website, it would be better.
If the user can sort out the details in the report directly on Freshsales website, it would be better.
What problems is the product solving and how is that benefiting you?
It is a place to store customers' information, and extract them whenever we need.
Fresh works the leader in CRM
What do you like best about the product?
Customer support service, data management, best price when compared to others
What do you dislike about the product?
SMS option is not integrated properly, we are using other SMS option
What problems is the product solving and how is that benefiting you?
Leads tracking, you can chase leads timely
Unifying Support, Sales and Marketing experience
What do you like best about the product?
Fast onboarding, Smart usability, Complete API integration, Easy customization.
What do you dislike about the product?
Online documentation not always updated with the product.
The missing possibility to build button with custom action sometime create some difficulties.
Lack of italian support.
The missing possibility to build button with custom action sometime create some difficulties.
Lack of italian support.
What problems is the product solving and how is that benefiting you?
With Freshsales the information between sales agents is always up to date and the customer journey makes new customer engagement more effective
I was new to Freshsales and the team made it easy for me to transition
What do you like best about the product?
I was suprised at how comprehensive Freshsales is. Even the I had used other CRM products it was refreshing to see how easy the transition was. I particularly like being able to explore features with the guidance of the support team.
What do you dislike about the product?
Perhaps the biggest downside is of ones own making Trying to use the platfor too quickly and not realising the quality of the support offerd.
What problems is the product solving and how is that benefiting you?
Lead generation and staying on top of the leads in pipelines
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