Sold by: Freshworks Inc.
Deployed on AWS
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AWS Free Tier
Grow revenue fast with context-driven sales with a modern, easy-to-use CRM that your teams will love.
4.5
Overview
Freshsales is a modern and easy-to-use CRM that combines the power of sales force automation, chat, and telephony in one smart and comprehensive solution. Powered by Freddy AI, Freshsales can help you discover the best leads, boost customer engagement, visually manage pipeline, forecast revenue with intelligence, drive deals to closure, and even nurture existing customers.
Plans & Pricing : Each plan has different feature-set & pricing (https://www.freshworks.com/crm/pricing/ )
Some of the key features available in the most-popular plan (Enterprise) are: Contact and Account Management Pipeline Management Auto-profile Enrichment AI-powered Deal Insights Sales Forecasting Predictive Contact Scoring Custom Modules Sales Sequences Chat Campaigns (Whatsapp, Apple Business Chat, Facebook) Workflows Web Forms Custom Reports & Dashboards Advanced Access & Control (Role-based access) Mobile App for iOS and Android (Available for all plans)
For Additional queries, Different plan options, or Custom / Volume Pricing via Private Offer please contact us at channels-awsportal@freshworks.com
Highlights
- Generate more opportunities, identify promising leads, and have conversations with context: Turn your website into a lead generation machine. Surface the best leads, communicate across a customer-preferred channels, and personalize messages based on behavior.
- Drive deals to closure, faster. Improve sales conversions with AI-powered insights: Freddy AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue.
- Customer 360 degree view made easy. Grow customer value with integrated sales and support: Develop long-lasting relationships with customers. Enable sales and support to work together to help the customer seamlessly.
Details
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Pricing
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Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/month |
|---|---|---|
Free | Get sales and marketing teams organized with built-in chat, email, and | $0.00 |
Growth | Powerful CRM automation to help growing teams personalize and scale cu | $11.00 |
Pro | Everything you need to manage multiple sales and marketing teams, and | $47.00 |
Enterprise | CRM your way with advanced customization, governance, and controls | $71.00 |
Vendor refund policy
Unless otherwise specified in these Terms or a Form or a Service Plan, all Subscription Charges are nonrefundable. No refunds shall be issued for partial use or non-use of the Service(s) by You provided however You shall be eligible for a pro-rated refund of the Subscription Charges for the remainder of the Subscription Term if You terminate Your Account as a result of a material breach of these Terms by Us.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
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Delivery details
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Resources
Vendor resources
Support
Vendor support
We offer free support for all our customers. We provide a 247 email support and 245 Chat/Phone support crm-support@freshworks.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Sales Force Automation
Combines sales force automation with chat and telephony capabilities in a unified platform for streamlined sales operations.
AI-Powered Lead Intelligence
Powered by Freddy AI engine to discover best leads, provide deal insights across the sales funnel, and enable predictive contact scoring for lead prioritization.
Pipeline and Revenue Management
Provides visual pipeline management, sales forecasting with intelligence, and AI-powered deal insights to drive deals to closure and forecast revenue.
Multi-Channel Communication
Supports chat campaigns across WhatsApp, Apple Business Chat, and Facebook for customer engagement across preferred communication channels.
Role-Based Access Control
Implements advanced access control and role-based permissions for managing user access and data security across the organization.
Multi-Channel Support
Support delivery across web, social, mobile, messaging, live chat, email, and voice channels
Unified Agent Workspace
Centralized workspace for managing and responding to customer interactions with complete customer context and access to 1,200+ pre-built integrations
AI-Powered Automation
Built-in AI-powered bots, routing, and workflows to automate repetitive tasks and optimize business processes
Knowledge Management
Knowledge management system for organizing and accessing customer service information
Real-Time Analytics and Reporting
Built-in analytics and real-time reporting capabilities for monitoring performance and business optimization
Ticketing and Request Management
Centralized ticketing system for managing and tracking service requests and incidents with SLA compliance capabilities
Workflow Automation
Code-free automation builder enabling custom workflows for ticket routing, tagging, notifications, and CSAT survey distribution
Multi-level Access Control and Audit Logging
Multi-level user permissions with granular audit logs for security and compliance management
Integrated Knowledge Management
Unified platform combining ticketing, projects, assets, and knowledge base management in a single interface
Real-time Reporting and Analytics
Advanced reporting capabilities with real-time activity visibility and data-driven insights for trend identification and proactive service delivery
Standard contract
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Customer reviews
Bhagya shree P.
User-Friendly CRM with Powerful Features
Reviewed on Feb 05, 2026
Review provided by G2
What do you like best about the product?
I use Freshsales to manage leads and improve sales productivity. I like how easy Freshsales is to learn and use, even for beginners, while still offering powerful CRM features like lead scoring, automation, and pipeline tracking. It's easy to get started without much training, which helps me work efficiently from day one. I also appreciate its integration with email and calendar tools, which keeps all customer interactions and meetings organized in one place. Setting up Freshsales was straightforward and the user-friendly design made the onboarding process simple, making it accessible even for first-time CRM users.
What do you dislike about the product?
Certain reports and customizations could be more flexible, and the system can feel slightly slow when handling large amounts of data. Report flexibility could be improved by allowing more customization options, such as adding calculated fields, easier filtering, and more control over report layouts. When working with large volumes of data, performance could be enhanced by faster loading times and smoother navigation, especially in reports and dashboards.
What problems is the product solving and how is that benefiting you?
Freshsales automates lead management, reminders, and follow-ups, solving manual tracking issues. It saves time and enhances sales productivity.
Rajiv K G.
Easily Navigable, Needs Better Lead Integration
Reviewed on Dec 14, 2025
Review provided by G2
What do you like best about the product?
I like Freshsales for its simple interface, which makes it easy to use, understand, and navigate.
What do you dislike about the product?
I don't like how lead integration from social media platforms isn't smooth. I also wish there was auto feeding of leads from ad campaigns on various platforms.
What problems is the product solving and how is that benefiting you?
I use Freshsales for sales and managing data. It solves lead monitoring and management effectively with a simple interface that's easy to use, understand, and navigate.
Darren W.
Organized, Customizable CRM with Easy Setup
Reviewed on Dec 10, 2025
Review provided by G2
What do you like best about the product?
I like Freshsales because it's easy to use and organize, and I can customize it to the way I like to work. The ability to make my own filters is valuable, allowing me to see leads that have not been contacted in a while, fresh leads, and those that were potentially closed on the resolution side of my business that need to be addressed. There's a lot of value in how intuitive some of the setup is. I also know it integrates well with other tools. The initial setup was super easy and refreshing, especially as I've used other CRMs before.
What do you dislike about the product?
Sometimes when I'm taking notes in Freshsales, it bounces me to the bottom or the top when I freshly enter into the notations.
What problems is the product solving and how is that benefiting you?
It helps me organize my pipeline, ensuring all case files and leads are properly managed.
Mannu .
Great Features, Needs Advanced Reporting
Reviewed on Dec 10, 2025
Review provided by G2
What do you like best about the product?
I like how cost-effective Freshsales is; for the cost, you're getting an entire suite with many features like sequences and email bulk facility. It was really easy to set up everything as it provides step-by-step guidance. We created accounts fields and company, and Freshsales provides templates for other things. We tested email health without connecting the inboxes, then tested it with DKIM, SPF & DMARC setup on Freshsales. You can use Sequences for sending emails using certain logic, like sending follow-ups to clients who opened emails. It allows you to send automated email campaigns, and with bulk email, we can send a single email as a campaign and personalize every aspect of each email.
What do you dislike about the product?
Detailed reporting of the email metrics can be highly improved. Due to their inability of showing detailed report, I had to create a separate email metrics dashboard personally using python. Their email open and click rates are the most basic, even the free HubspotCRM allows such detailed email metrics. You are only allowed the basic information, making the email metric not so reliable.
What problems is the product solving and how is that benefiting you?
I use Freshsales for personalized email campaigns, tracking client engagement, and providing reports. It helps automate email sequences based on client interactions and send bulk emails with personalized details, all while being cost-effective with a full suite of features.
OVIYA M.
User-Friendly Interface and Automation Make Lead Management a Breeze
Reviewed on Oct 27, 2025
Review provided by G2
What do you like best about the product?
What i like the best about Freshsales is its user friendly interface and automation capabilities,it simplifies lead management, automates followups, and provides a clear view of sales pipeline, which saves a lot of time and efforts.
What do you dislike about the product?
There's no much dislike,but at times the system can be bit slow when loading reports or switching between modules.once it loads though,it performs smoothly.
What problems is the product solving and how is that benefiting you?
Freshsales helps solve the challenge of managing leads and followups easily.By automating repetitive tasks and centralizing customer data, it saves a lot of time and ensures no opportunity is missed.