Sold by: Freshworks Inc.
Deployed on AWS
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Grow revenue fast with context-driven sales with a modern, easy-to-use CRM that your teams will love.
4.5
Overview
Freshsales is a modern and easy-to-use CRM that combines the power of sales force automation, chat, and telephony in one smart and comprehensive solution. Powered by Freddy AI, Freshsales can help you discover the best leads, boost customer engagement, visually manage pipeline, forecast revenue with intelligence, drive deals to closure, and even nurture existing customers.
Plans & Pricing : Each plan has different feature-set & pricing (https://www.freshworks.com/crm/pricing/ )
Some of the key features available in the most-popular plan (Enterprise) are: Contact and Account Management Pipeline Management Auto-profile Enrichment AI-powered Deal Insights Sales Forecasting Predictive Contact Scoring Custom Modules Sales Sequences Chat Campaigns (Whatsapp, Apple Business Chat, Facebook) Workflows Web Forms Custom Reports & Dashboards Advanced Access & Control (Role-based access) Mobile App for iOS and Android (Available for all plans)
For Additional queries, Different plan options, or Custom / Volume Pricing via Private Offer please contact us at channels-awsportal@freshworks.com
Highlights
- Generate more opportunities, identify promising leads, and have conversations with context: Turn your website into a lead generation machine. Surface the best leads, communicate across a customer-preferred channels, and personalize messages based on behavior.
- Drive deals to closure, faster. Improve sales conversions with AI-powered insights: Freddy AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue.
- Customer 360 degree view made easy. Grow customer value with integrated sales and support: Develop long-lasting relationships with customers. Enable sales and support to work together to help the customer seamlessly.
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Pricing
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Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/month |
|---|---|---|
Free | Get sales and marketing teams organized with built-in chat, email, and | $0.00 |
Growth | Powerful CRM automation to help growing teams personalize and scale cu | $11.00 |
Pro | Everything you need to manage multiple sales and marketing teams, and | $47.00 |
Enterprise | CRM your way with advanced customization, governance, and controls | $71.00 |
Vendor refund policy
Unless otherwise specified in these Terms or a Form or a Service Plan, all Subscription Charges are nonrefundable. No refunds shall be issued for partial use or non-use of the Service(s) by You provided however You shall be eligible for a pro-rated refund of the Subscription Charges for the remainder of the Subscription Term if You terminate Your Account as a result of a material breach of these Terms by Us.
Custom pricing options
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Delivery details
Software as a Service (SaaS)
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Resources
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Support
Vendor support
We offer free support for all our customers. We provide a 247 email support and 245 Chat/Phone support crm-support@freshworks.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Sales Force Automation
Combines sales force automation with chat and telephony capabilities in a unified platform for streamlined sales operations.
AI-Powered Lead Intelligence
Powered by Freddy AI engine to discover best leads, provide deal insights across the sales funnel, and enable predictive contact scoring for lead prioritization.
Pipeline and Revenue Management
Provides visual pipeline management, sales forecasting with intelligence, and AI-powered deal insights to drive deals to closure and forecast revenue.
Multi-Channel Communication
Supports chat campaigns across WhatsApp, Apple Business Chat, and Facebook for customer engagement across preferred communication channels.
Role-Based Access Control
Implements advanced access control and role-based permissions for managing user access and data security across the organization.
AI-Powered Automation
AI agents capable of handling customer issues from start to finish with automated resolution capabilities
Multi-Channel Support
Support across web, social, and mobile channels with unified agent workspace for centralized conversation management
Knowledge Management System
Knowledge graph and knowledge management capabilities for organizing and accessing customer service information
Integration Ecosystem
Over 1,200 pre-built integrations with native AWS connectivity and custom integration configuration tools
Real-Time Analytics and Reporting
Built-in analytics, real-time reporting, and measurement insights for monitoring service performance and outcomes
Ticketing and Request Management
Centralized ticketing system for managing and tracking service requests and incidents with SLA compliance capabilities
Workflow Automation
Code-free automation builder enabling custom workflows for ticket routing, tagging, notifications, and CSAT survey distribution
Multi-level Access Control and Audit Logging
Multi-level user permissions with granular audit logs for security and compliance management
Integrated Knowledge Management
Unified platform combining ticketing, projects, assets, and knowledge base management in a single interface
Real-time Reporting and Analytics
Advanced reporting capabilities with real-time activity visibility and data-driven insights for trend identification and proactive service delivery
Standard contract
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Customer reviews
Kumar V.
Streamlined Deal Management with Room for Improvement
Reviewed on May 06, 2026
Review provided by G2
What do you like best about the product?
I use Freshsales for deal management, sales funnel, and daily tasks. It helps me organize our sales funnel effectively. The deal management feature is very impactful, allowing me to understand where we currently are in the sales process. I can set the deal management according to my requirements, like first call, demo 1, demo 2, and get the status in a single click. I also find the call log feature valuable, and the initial setup was easy.
What do you dislike about the product?
Sometimes the activity section updates automatically, which shouldn't happen. I'd prefer if updates didn't occur without our permission.
What problems is the product solving and how is that benefiting you?
I use Freshsales for deal management and sales funnel organization. It helps me understand our current sales position and allows me to customize the deal flow easily. The status is accessible in a single click.
Rahul S.
Cheaper Than HubSpot, but Missing Basics, Poor UI, and Weak Reporting
Reviewed on May 04, 2026
Review provided by G2
What do you like best about the product?
The only upside is that it is cheaper than HubSpot. I cannot think of anything good about the platform.
What do you dislike about the product?
The UI is horrible, no clear guides on integrations or how to connect anything, reports are not at all that detailed as in HubSpot, plus most marketing service companies include their own CRM which is actually free and much better like Instantly.
They need to upgrade everything ASAP.
Our team actually does not use this anymore, although we have paid for a year. Excel is much better for us. The very basics of ROAS, CPL/CPD are missing. There is no enforcement of reminders like there is in HubSpot, no AI features like there is in Instantly.
I don't even think that the support can help here, because the platform doesn't even have the feature set that even basic SaaS Marketing/Sales teams need.
They need to upgrade everything ASAP.
Our team actually does not use this anymore, although we have paid for a year. Excel is much better for us. The very basics of ROAS, CPL/CPD are missing. There is no enforcement of reminders like there is in HubSpot, no AI features like there is in Instantly.
I don't even think that the support can help here, because the platform doesn't even have the feature set that even basic SaaS Marketing/Sales teams need.
What problems is the product solving and how is that benefiting you?
I used to solve the problem of knowing the lead source, cost, revenue from the various sales sources we have, but honestly, Excel is better for basic stuff. We have started using Zoho a bit as we want more features, performance, and from a company that has local time zone CS support.
Christian Lyre G.
Easy Task Completion with a User-Friendly Interface and Strong Support
Reviewed on Apr 29, 2026
Review provided by G2
What do you like best about the product?
The most helpful tool in FS, for me, is the integration tool. It makes it really easy to get tasks done. I also like the user-friendly interface and the way they handle confidential data. On top of that, it’s affordable and comes with good customer support.
What do you dislike about the product?
If it’s your first time using these tools, you’ll probably have a hard time understanding how they work. They’re a bit complex, especially if you’re new to the industry, so it can take some time to get familiar with everything.
What problems is the product solving and how is that benefiting you?
Freshsales solves my problems when it comes to business workflow and lead management, and it helps me get a better ROI for the business. The UI and UX are both good and easy to work with.
Yemi O.
Great Integrations, But Slowdowns and Limited Multi-Window Support
Reviewed on Apr 21, 2026
Review provided by G2
What do you like best about the product?
Integrations are important. So I like that it integrates with other software to aid in our efficiency.
What do you dislike about the product?
No defined nickname field. Sometimes it slows up. It's also not the greatest with handling more than 3 open browser windows.
What problems is the product solving and how is that benefiting you?
It's a robust CRM which is useful across multiple departments in the organization
MANAV M.
AI-Driven CRM with Seamless Setup But Lacks 3rd Party Integrations
Reviewed on Apr 18, 2026
Review provided by G2
What do you like best about the product?
I like that Freshsales acts as a centralized repository, putting every email, call, and meeting in one place like a dashboard, which helps me know what each discussion was about. The lifecycle feature enables me to track the progress of a deal, see who needs a nudge, and automate manual tasks like sending emails or setting reminders. I appreciate that it helps me prioritize leads, focusing on those with a higher chance of success using Freddy AI. I enjoy the activity tracker which provides a timeline of each touchpoint, enabling my firm to reach out at the right time. I also find the automated sequence for outreach smart since it stops whenever the customer replies, and the ability to make calls directly via the CRM is really handy. The layout is great and makes navigation easier. Furthermore, setting it up was easy for my team and me, and it saves us time by reducing the need for accessing multiple apps.
What do you dislike about the product?
1. The mobile app is slow and not all features are available compared to the desktop version. 2. Sometimes data extraction for leads is not accurate, so a double-check by the team is necessary. 3. It lacks integration with third-party platforms like Marketo, Pardot for marketing, and Netsuite and Sage for accounting.
What problems is the product solving and how is that benefiting you?
I use Freshsales to centralize contacts and interactions, automate tasks, prioritize leads using AI, and track activity for strategic outreach, saving time and improving decision-making.