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Had to Negociate for a Refund but they were Fair and Did It

  • By Alexis L.
  • on 01/30/2025

What do you like best about the product?
A Standard CRM tool.
Plenty of functionalities.
What do you dislike about the product?
Upon automatic renewal of my subscription, I asked them to refund me as we were not going to need it for the upcoming year.
I had to negotiate hard to get my refund, which is not ideal, but in the end, they did it, which is fair.
What problems is the product solving and how is that benefiting you?
Freshworks eneqble smy business to properly collect prospect leads and interact with those leads using email automation and sales pipeline.