Freshsales
Freshworks Inc.External reviews
1,226 reviews
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Awesome CRM
What do you like best about the product?
It is easy to use and can be learned in a day or two. Tasks can be created and fetching old data is also not a hassle. There are upgradations done every now and then.
What do you dislike about the product?
There are no cons I can think of. There are no necessary features missing. Everything runs smooth and the team is always upgrading the product and adding new features.
What problems is the product solving and how is that benefiting you?
Maintaing leads is not a hassle anymore. All the information related to the lead gets saved. You can also send bulk emails or do email marketing campaigns. Deriving data is also very easy.
Recommendations to others considering the product:
A startup or a MNC can use Freshsales for data sanity.
Extremely Easy to Use
What do you like best about the product?
Freshsales was by far the most straightforward CRM setup I have ever experienced. The ease of management and use is incredible. The Marketing Journeys are also extremely powerful.
What do you dislike about the product?
The weakest point is how new it still is relative to competitors. Due to this, there is a lack of significant integrations that you would get out of something like Salesforce.
What problems is the product solving and how is that benefiting you?
We use Freshsales to track our sales pipeline, as well as manage all customer contacts. The most considerable benefit over other products I have found is how simple it is to use sales sequences and marketing journeys.
Recommendations to others considering the product:
Consider how many integrations you need and how many administration/management resources you can commit. If the answer to both is limited, then Freshsales is the ideal option.
My experience of using Freshsales CRM
What do you like best about the product?
Simplicity and Clarity. The features are very clearly explained. Self-explanatory almost. There is no unwanted distraction with buttons and they are neatly arranged. This makes it easy to understand where to add accounts, where to put updates, record meeting and follow up dates etc.
What do you dislike about the product?
I was not happy with the android app, but they have improved it in their latest update. So nothing to dislike actually! All seems fine with it's app and desktop usage
What problems is the product solving and how is that benefiting you?
Prospect tracking and interaction with the sale leads in pipeline. We get daily 4-5 enterprise leads for our B2B software and I am adding the prospect details in the CRM and updating the details accordingly for the clients there.
Regional sales Manager
What do you like best about the product?
Oh their UI and UX. It's fluid. Reporting is a bit easy on FS
What do you dislike about the product?
Their frequent update banner notification.
What problems is the product solving and how is that benefiting you?
Used FS during my previous role. Easy deal predictability, all in one solution - freshcaller+ sales.
Recommendations to others considering the product:
Easy to use CRM for all SMBs
Great CRM for SMB
What do you like best about the product?
Its UI, customization of fields, and efficient tracking of activity history
What do you dislike about the product?
Reporting and dashboard should provide more options to pull granular views of reports.
What problems is the product solving and how is that benefiting you?
Managing leads in the sales pipeline and helps us doing efficient follow-ups with prospects.
Good to use for b2b
What do you like best about the product?
The stage change process is likely to be goof enough to categorise the filter
What do you dislike about the product?
B2c segment is not so good for use as it doesn't track the activity of leads
What problems is the product solving and how is that benefiting you?
Managing the data to my b2b clients and updating their current stage
Recommendations to others considering the product:
Use this if you want to keep the track of clients
one of the best CRM
What do you like best about the product?
The organization you can achieve with all your data.
What do you dislike about the product?
sometimes it us slow and uses a verificator to log in.
What problems is the product solving and how is that benefiting you?
Leads follow up and ssles tracking
Easy to implement & simple to use
What do you like best about the product?
I've been using Freshsales for over a year now; I like how things are uncluttered, simple to use, yet very detailed. Everything is pretty much customizable (depending on the plan you choose) and you also get a bulk emailer service.
What do you dislike about the product?
They do not have easy integrations with other tools like Seamless.ai, unlike SF, which is a slight disadvantage. You've got to use Zapier - we tried checking with the Seamless team and they did mention that they do not even have the integration in their dev pipeline.
It's not very comprehensive, might need to add a few basic features that other CRMs have.
It's not very comprehensive, might need to add a few basic features that other CRMs have.
What problems is the product solving and how is that benefiting you?
Our sales uses FS CRM and we use to manage our leads. schedule meetings. We even have our deal pipeline here so the finance & everybody else has teh access to it & can use it for billing purposes. It's liked to our mailing service, hence all the conversations get auto captured.
Great aftersales support
What do you like best about the product?
I can easily book a zoom call to discuss my needs and get help with the workflows. This has helped me to understand what the system can do and enabled me to automate a lot of processes for my business. This is what I needed a CRM system to do, so I could save time. I can focus on running my business more effeciently. The aftesales support is hugely important to me. Much better than just email support - Zoom calls enable screen sharing and so the team were able to show me and explain how to change the workflows and get rid of any issues I had.
What do you dislike about the product?
The team is based in India so the time difference is a slight issue, but other than that no problems. They have worked with me for 3 months now to solve each little issue. Very happy with service.
What problems is the product solving and how is that benefiting you?
Saved me time and made my business more effecient as I grow and get busier. Automated tasks/emails are now not forgotten and I don't have to worry about them.
Recommendations to others considering the product:
Does what you need from a CRM. This is my first CRM, so they were very patient in explaining how it all works. Dedicated account manager and technical support always on hand and I found this invaluable.
Manage your leads on one of the best CRM platform!
What do you like best about the product?
-Easy to use User Interface
-Free plan availability is one of the biggest advantages
-Great platform for organizing and maintaining detailed information about the leads and prospects
-To be able to monitor emails and monitor the lead activity through the fantastic notification system
-Ability to customizing the dashboard to one liking is another good feature
-Filtering options helps to filter out data to be accessed on the dashboard, quite a handy feature
-Free plan availability is one of the biggest advantages
-Great platform for organizing and maintaining detailed information about the leads and prospects
-To be able to monitor emails and monitor the lead activity through the fantastic notification system
-Ability to customizing the dashboard to one liking is another good feature
-Filtering options helps to filter out data to be accessed on the dashboard, quite a handy feature
What do you dislike about the product?
-lead scores is something that is hardly understandable
-Mobile application could be more responsive
-Sometimes the email template freezes
-Sometimes the notifications are not prompt and you need to refresh the page to check the progress
-Mobile application could be more responsive
-Sometimes the email template freezes
-Sometimes the notifications are not prompt and you need to refresh the page to check the progress
What problems is the product solving and how is that benefiting you?
Freshsales is used in our organization for monitoring the sales and follows up with the clientele. The notification system helps in letting us know of the progress that is made from the client's end.
Being a SAAS platform it keeps the information organized and centralizes the data, thus reducing the extra effort and time of the employees
Being a SAAS platform it keeps the information organized and centralizes the data, thus reducing the extra effort and time of the employees
Recommendations to others considering the product:
One of the best CRM platforms available. Mostly used by the sales and marketing team and it serves the purpose amazingly well. The best part is that it will notify you of each and every movement of the leads. For example: if your client has opened up or even clicked the mail at their end, it will notify you straight away.
It is one of the effective platforms to grow and maintain sales. Overall you'd be having a great experience using the platform.
It is one of the effective platforms to grow and maintain sales. Overall you'd be having a great experience using the platform.
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