Freshsales
Freshworks Inc.External reviews
1,226 reviews
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A highly customizable, affordable and intuitive CRM platform
What do you like best about the product?
Freshsales doesnt require much of a setup because of how smartly built it is. every thing just makes sense here
What do you dislike about the product?
A lot of bugs... i've had many occasions where I need to report important bugs.
What problems is the product solving and how is that benefiting you?
I came from Zoho which took a long time to set up, and had a really bad email system.
Freshsales is both fast to set up while having a really robust email system that includes email sequences, further allowing me to properly convert customers
Freshsales is both fast to set up while having a really robust email system that includes email sequences, further allowing me to properly convert customers
Over all it is a good CMR with a great bullk mailing feature
What do you like best about the product?
The bulk mailing feature is by far the best thing about this program. You canupdate your templates, add links and send them to tens of thousands for no additional fee. It is pretty amazing. And you can update you our contact list.
What do you dislike about the product?
This does take some training and is not always super user friendly. There is a chat that seems to always be available with you are logged in that you can get help from/
What problems is the product solving and how is that benefiting you?
It works great for managing contacts and your interaction with them. It is very simple to see every email and every interaction.
Recommendations to others considering the product:
Looking for the cheaest way to send out bulk emails, this is it.
Robust tool for a growing/mid-size company
What do you like best about the product?
- Quick onboarding
- Seamless integration with existing systems
- Easy enough to use for agents
- Seamless integration with existing systems
- Easy enough to use for agents
What do you dislike about the product?
- Limited reporting scope
- Lead fields are more aligned to B2B use case rather than B2C
- Customer service can be more proactive
- Lead fields are more aligned to B2B use case rather than B2C
- Customer service can be more proactive
What problems is the product solving and how is that benefiting you?
Lead management for our ed-tech startup. Increased leads serviced/agent by 33%
very practical professional functions for small businesses.
What do you like best about the product?
I love Freshsales, mainly because of its two versions, both the paid and free ones work with excellent quality. The app is another of its advantages, it works quite well and even if you have the free version you can use it. The main function of this mobile app is to follow up with your potential customers.
The interface of the platform is very easy to use, it has an ergonomic design and is very intuitive, you don't have to be a computer expert to understand it. If we talk about functions I must say that it is very well integrated and helps me to define potential customers and to understand those customers who are not so frequent, giving me communication tools with them.
The chatbots allow me to always be present on my website even if I am not connected and to follow up with my customers, segment them and thus start campaigns to ensure the frequent presence of customers.
I love that Freshsales provides me with professional tools and facilitates the growth of my business.
The interface of the platform is very easy to use, it has an ergonomic design and is very intuitive, you don't have to be a computer expert to understand it. If we talk about functions I must say that it is very well integrated and helps me to define potential customers and to understand those customers who are not so frequent, giving me communication tools with them.
The chatbots allow me to always be present on my website even if I am not connected and to follow up with my customers, segment them and thus start campaigns to ensure the frequent presence of customers.
I love that Freshsales provides me with professional tools and facilitates the growth of my business.
What do you dislike about the product?
Freshsales is a great tool however there are certain details that you as a user have to keep in mind.
First of all there is the fact that when you are going to switch to the paid version and you have already used its free version its price is very confusing.
Secondly there is the detail that the application works well, but the contacts are limited.
Finally there is the fact that the technical support service is very inefficient, when you have problems with the platform you try to contact them and there are very few answers you get, so you have to search on the internet how to solve your problems.
First of all there is the fact that when you are going to switch to the paid version and you have already used its free version its price is very confusing.
Secondly there is the detail that the application works well, but the contacts are limited.
Finally there is the fact that the technical support service is very inefficient, when you have problems with the platform you try to contact them and there are very few answers you get, so you have to search on the internet how to solve your problems.
What problems is the product solving and how is that benefiting you?
It has helped me a lot, especially when I was starting my digital business and my budget was not enough to hire paid services and your free application helped me grow as an entrepreneur giving a professional and quality service to my clients.
Recommendations to others considering the product:
is an easy-to-use tool with an excellent integrated database and all the functions required for its use.
It is a good one and does what is required.
What do you like best about the product?
Reports and Analytics, Filters and Zap integration
What do you dislike about the product?
Sometimes it is a little slow and direct integration is limited
What problems is the product solving and how is that benefiting you?
Customer management
Easy to use and good UI
What do you like best about the product?
The most helpful feature is the call recording and easy to sort customer bases
What do you dislike about the product?
Not much to dislike its an easy to use software with good features. If I had to pick one flaw I would say the emails need to get updated quicker.
What problems is the product solving and how is that benefiting you?
Calls and mails dont get missed. EVER.
Freshworks CRM generates the best leads and increases the conversion rate
What do you like best about the product?
Setting of product demos and sending emails to customers based on how they interact with our products.
Freshworks CRM has enhanced a strong relationship between our sales and marketing teams
Tracking of how the email campaigns are performing
Freshworks CRM has enhanced a strong relationship between our sales and marketing teams
Tracking of how the email campaigns are performing
What do you dislike about the product?
The pricing is per tier and that makes it a bit expensive
What problems is the product solving and how is that benefiting you?
We have been able to get full visibility of the customer journey and break marketing silos.
All customer data and interactions are stored and accessed from a single location.
Tracking deals and contacting customers using the built-in phone dialer
All customer data and interactions are stored and accessed from a single location.
Tracking deals and contacting customers using the built-in phone dialer
Recommendations to others considering the product:
Freshworks CRM eliminates guesswork and helps the sales and marketing teams to focus on making a sale by providing them with AI driven insights based on the interactions and buying behaviors of the customers.
Freshworks enhances labor ties for our business
What do you like best about the product?
Customer relationships are the backbone of the market, and only by offering consumers the best services can you contribute to your company's success. According to Freshworks, I was helped with the organization of the customer requests and their info. I've been rid of too much work on paper and too much consumer calling. I am now in a great place to handle my Omni channels via this channel and conveniently simplify the communication with my customers on this forum.
What do you dislike about the product?
There is no calls option, just the chat is often not necessary, so I think that this feature needs to be included. They still don't speak offline data access, which is needed for an emergency without mobile connectivity.
What problems is the product solving and how is that benefiting you?
Freshworks has enabled your routine activities to save some energy automatically. This one is easy to use, and I have seen no difficulty installing apps, not even easy to adapt. This tool has fair price policies that will have a long-term impact on your market.
Recommendations to others considering the product:
I promise you that this is the right method, if you want to coordinate the data and care for good customer services. It is ideal for businesses of the B2C kind, regardless of their company size. On the smartphone app, you can still enjoy your services.
Easy to setup and suited for Startups and mid-sized organizations
What do you like best about the product?
it's incredibly user-friendly! marketing, journeys, and sales sequences are very instrumental in pipe engagement. their support too is very quick and customer focussed. our tickets were resolved in a matter of hours
What do you dislike about the product?
some bugs and errors but nothing major. the report and customization of reports can be better
What problems is the product solving and how is that benefiting you?
Email marketing gave good engagement and brand visibility. It benefited us in creating highly segmented campaings and drive better results
A rich set of essential tools for building a website
What do you like best about the product?
The simple activity and navigation is what stands out most.Goldmine, MS Dynamics consumer and SalseForce are exceptional in that you can take documents and procedures to the next level with their unique drag and drop technologies. FreshSales is the perfect option if you don't want all the specifications and names of SalesForce, but want something inexpensive. The pace of their operation and assistance is unrivaled.
What do you dislike about the product?
I assume that the only problem is that often we have redundant view fields and problems with integration with Quickbooks. I also want a color signal when the exchange ends at a certain point.
What problems is the product solving and how is that benefiting you?
We find this helpful because the replay system of the session will record when a session expires, regardless of which page the user is viewing. For instance, the error page we developed that does not load if the user has a weak internet connection is useless.
Recommendations to others considering the product:
This is an important all-in-one CRM scheme, a completely inexpensive package and feature when you're ready to hunt.
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