Freshsales
Freshworks Inc.External reviews
1,226 reviews
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Nice and spacious sales.!!!
What do you like best about the product?
Freshsales is a system more than a CRM becomes important or necessary, sales are concrete, guaranteed, it allows us to provide technical support to customers which we are selling so that everything is much more personal and in this way specify correctly, In addition, it broadens the search for clients with marketing, expanding the advertisements, it can be said that it is a very powerful and interesting software and they work perfectly, granting an exponential reach and new clients.
What do you dislike about the product?
I have no negative point about the software, it seems to me that it is very complete, however they can add features such as a chat service so that the support is directly with a robot system, in this way it is easier to make filters for sales, either also conference or 'audio to be able to communicate with customers more precisely and can resolve doubts before acquiring any type of service, although the service works well, this can expand the system.
What problems is the product solving and how is that benefiting you?
It definitely solves problems of the companies which is to attract more people and increase traffic and sales, with Freshsales it is possible to reach specific goals and with a broad vision of a much more attractive future for the company, it is a software that has varied characteristics in which it is possible to add it with other software, be it marketing, finance, human resources in order to support each of these areas, and for example expand the advertising campaigns allowing to attract traffic to the web, I find it incredible how the software works to improve quality and service.
Recommendations to others considering the product:
It allows you to make sales, expand your number of users, attract traffic to the web, we have noticed the exponential increase and how it does its job is for this reason that I recommend it and it has offered an incredible job, with simple and optimal tools to improve the activity of the company, very responsible in my opinion I recommend it.
A wonderful CRM that has worked well for us
What do you like best about the product?
I like that the interface is easy to use and understand. It makes sense immediately after logging in and is very intuitive. I also like that there is a phone system and that it integrates all your call and email information automatically into the CRM.
What do you dislike about the product?
The font is a little hard to read and is especially small, making it a bit difficult to be able to see things. Sometimes we have forgotten to save notes in records because the letters are so small. I also don't like that it creates leads automatically from emails because it creates a lot of incorrect leads.
What problems is the product solving and how is that benefiting you?
Being able to create an efficient and easy to use sales pipeline.
It is a good tool for the analysis of digital marketing
What do you like best about the product?
It is a good tool for the analysis of digital marketing strategies since it has a wide variety of functionalities that can be used to measure their effectiveness, from A / B unit tests, heat maps, optimization and tools to many other functions that will ultimately be very useful to us, it also has a fairly neat interface, which allows me to use the system without any inconvenience, also allows me to use the program from the chrome extension, so You do not need to download any additional software to be able to use the system.
What do you dislike about the product?
Basically my biggest complaint is that it is very expensive for companies that are starting, it also presents many errors that should be corrected to really get the most out of this tool
What problems is the product solving and how is that benefiting you?
It has been very useful for me to finish evaluating the effectiveness of my digital marketing strategies and campaigns used within the company, for which it has fallen like a glove, I can do everything in a fairly simple way.
Freshmarketer is intelligent marketing.
What do you like best about the product?
It has multiple functions that give me the ability to put together strategic content to automate digital marketing ideas. It is very fluid to use, not slow at all. It has a template creation function that is incredible.
What do you dislike about the product?
The price is very high, I understand that it has an undoubted quality in each of its tools, but you should consider creating derivative plans.
What problems is the product solving and how is that benefiting you?
We have been able to create marketplace advertising automation, customer or prospect analysis, campaign distribution and social media strategies. It covers all the digital marketing of the organization, has given a good income from major customers.
Recommendations to others considering the product:
An excellent product without a doubt. It is totally satisfactory the idea of being able to have a tool that can do multiple marketing functions. It's a bit expensive but you will have a safe future return.
Source of success and satisfaction in their work and economic areas.
What do you like best about the product?
Freshsales has programmed incredible functions and aspects with varied determinations, which access a complete use and at the same time take advantage of the users for their most outstanding needs, one of its most marked relevance, is its data management of the operations carried out, including that it provides information to strengthen the area in which it is currently working, as long as it has to do with the tools that the software covers in its entirety, to project a good work flow, once it is integrated into certain business servers.
What do you dislike about the product?
Due to its splendid line of functionalities with complete gestures to guarantee a job in its entirety, we can consider that the software is complex, both in its daily operations and its prevailing information on the proper use of the tools it has, in other words more Brief and direct, it should be noted and said that it maintains a small learning curve, although it is minimal, it can be somewhat confusing, especially for users who do not have basic knowledge.
What problems is the product solving and how is that benefiting you?
We use Freshsales for certain functions that are very useful to us, highlighting that both are fully customizable to our environment, and once it was implemented, it began to show very impressive characteristics that provided us with labor and economic benefits on a scale with business terms , is currently promoted as our main source of CRM, especially in the field of customer service to strengthen the answers and solutions, of the doubts and failures that appear strangely in the platform that we later acquire, for data management with certified experiences.
Recommendations to others considering the product:
Freshsales works successfully in its most splendid functionality, in large business areas, since it operates in a better way when these establishments have a high flow of customers on their platforms, which require certain adequate follow-ups to satisfy your needs and obviously those of your organization, above all to acquire data, to resolve future failures, including that if you maintain a high performance in your electronic sales in the same way, this software will propose you more success in these areas of commerce, which are one of the vital fields, for most of the companies.
Freshsales as a partner for fast and effective processed sales.
What do you like best about the product?
I like Freshsales as it is an organized way to maintain agreements and ease of use on a large scale, within this platform, including that it has good customer relationship management, which is one of the essential functionalities, taken in It is counted by many of the users who use this software, as they are centralized in this function since it is very useful to satisfy their controversial needs, mentioning that one of the best parts about the software, which I like the most, is its creation option of campaigns and send mass emails.
What do you dislike about the product?
It would be very useful and easy, that this software will show a better visualization of the email templates, especially for a more attractive gesture, since you need to use this option, without excluding that another function that has flaws and is great Relevance, and very notable, is that customer service representatives can be a bit difficult to understand, meaning that we will not be able to resolve our issues presented on the platform due to their readable inconsistency.
What problems is the product solving and how is that benefiting you?
We have used Freshsales as our most convenient cycle based on sales, including that it provides us with a generation of leads until the total closing of a negotiation with these individuals, which is important for economic businesses, in other words this software is used as our main basic CRM platform, to exercise new functionalities in relation to the subject, the world of income, through electronic operations for purchasing purposes.
Recommendations to others considering the product:
It is ideal for organizations that want a web operator on their servers, to increase their sales, in a magnificent way, which is based on sending mass emails of each of the products that it has at its disposal for monetary entry operations, which, as a digital marketing method, is a feasible and necessary tool on a large scale, with business objectives and determinations, which will promote a very broad economic access in their establishments.
Freshmarketer is the best multitool for our Marketing team
What do you like best about the product?
It has offered us multiple functions and applications which does not require us to buy all the applications individually. We save a lot of time and money at the end of the day with all the options that Freshmarketer offers us such as a conversion optimization or a separate survey tool. Lastly, the Chrome extension is really useful.
What do you dislike about the product?
The documentation that Freshmarketer offers us is not the best in this type of program. The price is excessively expensive when it comes to a small organization, although a lot can be obtained through all the knowledge that it provides us.
What problems is the product solving and how is that benefiting you?
We were able to manage and create campaigns directly from the browser since before we could not and we limited ourselves to working it from the application. It is not necessary to buy a license to use it for life, but we would have limited functions.
Recommendations to others considering the product:
Freshmarketer has kept our workflow clean for us as the software is very intuitive and is very good at efficiently incorporating funnel tools. We have more than offset the high cost of the license with the insights we have gained from A/B testing.
Powerful and comprehensive tool.
What do you like best about the product?
Freshsales is an incredible software that has a complete set of tools and gives me options on how to interact with prospects and clients, mentioning that it syncs on both sides with the email without any kind of problem when doing the ethnicion process in the link, formulating compatibility follow-ups, which is a very unique and impressive function that this system provides, underlining that at the same time in this development, it saves many amounts of time, to dedicate to other priorities at the same time.
What do you dislike about the product?
In any case, there may be too many options of different functionalities that acquire different purposes when doing your work within a digital platform, which can sometimes be a challenge to navigate quickly, being a slowdown problem, including that it would be great to visualize more flexibility in the fields that each user decides to choose according to their preference, at the contact and potential customer level, as it should be noted that it does not contain this function in availability in its design.
What problems is the product solving and how is that benefiting you?
We are using Freshsales throughout our organization since we dedicate ourselves as a priority to electronic sales, as this software covers our financial needs and also for customer service, since it is the complete CRM application, which was implemented in the department marketing as a priority, where we can store all our potential clients, constantly monitoring to know what exactly to offer them, since they are totally interested in the services we offer, mentioning that we also save contacts and account data, progress of the offers and very importantly, the communications by means of the electronic mail.
Recommendations to others considering the product:
It is excellent for large companies that have great potential in their productivity, through sales, since Freshsales adapts to them in a very impressive way, offering its CRM system, which will allow you to minimize constant work, which You usually practice daily, especially if you have a large number of registered accounts and contacts, as the tool will be even more powerful, being recommended for multiple organizations that are engaged in similar jobs to the branch of operations offered by this software.
Great utility to manage and enhance the entire sales process.
What do you like best about the product?
Easy and simple to handle since it allows you to manage the entire sales process in a very effective and practical way, thanks to everything it offers you can manage in a very effective way the information of customers and potential customers.
What do you dislike about the product?
Only some details at the time of writing some emails or at the time of extracting the data from the platform this can be hung and handle all this process.
What problems is the product solving and how is that benefiting you?
The whole process that leads to sales is extremely easy to manage thanks to the functions offered by this tool allowing you to effectively manage this whole process, managing to capture data from potential customers.
Tool with different functionalities that work very well.
What do you like best about the product?
The help to automate the processes of incorporation of new potential clients, is an incredible function of this system, which helps to promote the sales flow of any organization, this software contains several integrations with other applications, so you can interact With other things from reminder calendars and calls, how it is normally carried out, in other highlights we can emphasize that it is quite easy to configure sequences, by which the platform automatically tracks people for you, being in the same way useful, for communication with the client when working on a project that requires their participation, which is an option that I love.
What do you dislike about the product?
We can highlight that its technical support system is quite deficient, the percentage of a useful response is very low, that is, it does not help at all according to the support to its customers on the platform it provides, this is a big problem due to Instead of solving, they would think about these inconveniences, since they only send a script or another completely useless question, mentioning that it can be improved for sales with the proposal generator in particular.
What problems is the product solving and how is that benefiting you?
This is the simplest software that exists according to the management of potential clients that provide us with a greater increase in our company, basically used mostly in our sales department for a high speed flow, and thus promote the digital marketing of a more effective way, highlighting that it gives us great complexity when referring to its essential operation, thanks to Freshsales we have seen more movement in purchases, by the users of our platform, acquiring a very convincing success.
Recommendations to others considering the product:
Freshsales is very suitable for medium and small companies, since it adapts to the exact measure according to your needs with cost-effective and easy solutions thanks to its functions that guarantee comfort, since it can be used from smartphones, mentioning that it has Integrated shipping management through emails, constant monitoring of user behavior, management of agreements established between clients and the staff of an organization, making it a complete crm software.
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