Freshsales
Freshworks Inc.External reviews
1,226 reviews
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Incredible customer support!
What do you like best about the product?
I love how easy it is to customize and to use. The mobile app is incredibly easy. For me, customer service is important - Support staff are always on hand to help and even follow up to confirm everything is ok.
What do you dislike about the product?
No complaints so far. Have been pretty happy
What problems is the product solving and how is that benefiting you?
We didn’t have a way to keep track of our sales teams’ activities, contacts or deals. It works great to see a clear picture of our sales, our open deals to follow up. Etc
Under one roof
What do you like best about the product?
FreshSales allows allows the users to be able to complete end to end tracking of sales activities.
What do you dislike about the product?
Although a little limiting, you don't have to spend a lot of money to be able to have a solution that would allow us to track conversations either via email, phone or even just making notes on profiles.
What problems is the product solving and how is that benefiting you?
As a growing company, we needed a solution in order to be able to better manage contacts and sales processes.
experience with freshsales has been very good with some features updated and are working faster now
What do you like best about the product?
Filtering & searching
Lead creation
Lead research
spending time on calls and emails
Lead creation
Lead research
spending time on calls and emails
What do you dislike about the product?
We should also be able to see the "LEADS OF THIS WEEK " OR LEADS OF THIS MONTH AT THE SAME PLACE RIGHT NQW NOthing of this sort is there
What problems is the product solving and how is that benefiting you?
reduce time increase productivity & increased client interaction and collaboration
Freshsales for post-sale CRM
What do you like best about the product?
The ability to link emails, phone calls, support tickets and comments all in a single platform to track customer usage and communication.
What do you dislike about the product?
We are unable to change the layout much or customize it much as per our preference.
What problems is the product solving and how is that benefiting you?
We are trying to compile all our customer communication data on freshsales so it is easier to check history and current status of the customers.
All in once Package
What do you like best about the product?
Reports feature is the best, it helps me to track the trending of my leads and deals and how my people are working, it helps me to also identify the productivity of my employee through hourly splitting tracking.
What do you dislike about the product?
i dislike that it doesn't provide enough action to the admin accounts. i can not change the passwords of users, i can change their names and information which i think should be provided to admin.
What problems is the product solving and how is that benefiting you?
Operational and technical problems of my product, it helps me to track each steps we made and how we handled them.
Recommendations to others considering the product:
its a very mature site, which provides you all most everything that helps you in tracking your actions and events easily. you can add custom stages, and can add users with different level.
Streamlined sales journeys
What do you like best about the product?
The webhooks integrations, and freshchat
What do you dislike about the product?
loading time on clicking pages (pagination)
What problems is the product solving and how is that benefiting you?
Earlier we did not have any clue about the customers, from where they are coming, at what level is their engagement with our product. Freshsales helps in integration all of that by including source of leads, the engagement level of leads and plethora of other information that can be easily updated via our backend depending on the user interactions.
Great CRO software for all your optimization and conversion needs
What do you like best about the product?
Great pricing point and affordable to small start-up. Very user-friendly and easy to learn. I'm able to achieve most automation tasks like creating a email journey and also creating different lists within the journey.Setting up heatmaps, session recordings and all of these features includes a detail reports that gives you great insights and help you make data-driven decisions.
What do you dislike about the product?
Their customer support can be slow. And since they're just starting some of the integration with freshsales are still work in progress. Things like being able to import and export certain contacts are not available ATM.
What problems is the product solving and how is that benefiting you?
I'm able to increase my conversion rate of different landing page through heatmaps and session recording. Also able to test out different creatives and content through A/B testing.
Recommendations to others considering the product:
Make sure you have enough traffic for A/B testing tools. At least have over 500 visitors on your site for a more accurate testing. Make sure your freshsales leads are clean and easy to segment before importing all the leads from freshsales to freshmarketer.
Great product and excellent value
What do you like best about the product?
Freshsales is very easy to configure and use.
What do you dislike about the product?
I don't like some of the American terms that cannot be changed into UK equivalents. For example zip codes.
What problems is the product solving and how is that benefiting you?
We've saved money and have far more powerful reporting capabilities. It's excellent.
Recommendations to others considering the product:
Use the trial. It's a great way to see the power of Freshsales.
Happy user
What do you like best about the product?
A good CRM to kick start your sales and marketing. Helps to coordinate the team
What do you dislike about the product?
So far I haven't found any issues in this.
What problems is the product solving and how is that benefiting you?
Can organize the mails and follow up can be taken easily
Recommendations to others considering the product:
Easy to manage the sales and marketing team
A great catalog of services with a wide variety of customization options
What do you like best about the product?
Their services are fully integrated to offer a full picture solution. Having context cues is incredibility helpful when analyzing a prospect and their knowledge of our services. Integrating the caller within the CRM makes it very easy for new agents to be trained and accounted for in terms of workload.
The FreshChat functions is perhaps one of the best looking options to engage page visitors out there.
The FreshChat functions is perhaps one of the best looking options to engage page visitors out there.
What do you dislike about the product?
Some of their services force into a higher tier to integrate with the full solution. While it is understandable that they want to make money of your services, some of the functionality (like integrations with their own services) limitations feel forced.
What problems is the product solving and how is that benefiting you?
We were looking for a CRM that included the whole tool set of chat, guide and Support into one. Fresh Sales now lets us coordinate our efforts more effectively by having a clearer picture of the needs that the customer at the other end of the line has.
Recommendations to others considering the product:
Look into having someone help with implementation. It is time consuming for smaller teams to make the switch themselves.
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