Freshsales
Freshworks Inc.External reviews
1,227 reviews
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Email marketing tool with the best features
What do you like best about the product?
Have used mailchimp, zoho campaign and a couple more email marketing tools but the feature and automation tools freshmarketer showed is just awesome. The ease of use and drag and drop just makes all your automation needs fulfilled.
Must go for it, if you have the same issues as we had.
Must go for it, if you have the same issues as we had.
What do you dislike about the product?
There should be different logins and access for users. The tool has CRO and other features and too many people have access to my campaigns.
What problems is the product solving and how is that benefiting you?
Automation. Email builder. Drips.
Freshsales is an innovative solution
What do you like best about the product?
The software is flexible and intuitive, it allows us to give priority to our potential customers, since we can organize our communications by email, so we did not spend anything important overlooked.
Freshsales gives us consistent reports of our sales that help us identify strengths in our business strategies. Visibility throughout the sales process is undoubtedly one of its best features.
Freshsales gives us consistent reports of our sales that help us identify strengths in our business strategies. Visibility throughout the sales process is undoubtedly one of its best features.
What do you dislike about the product?
To be honest, I don't find anything that displease me.
What problems is the product solving and how is that benefiting you?
Improves the ability to work in a team. Freshsales strengthens the management of the sales cycle and improves interaction with our customers.
Recommendations to others considering the product:
Great solution for sales teams of companies of any level.
A compact and well integrated CRM
What do you like best about the product?
Personally, I love the fact I can track new leads and prospects at every step of the sales process and even after sales.
It's easier to keep track of every conversation, be it inquiries or complaints, I have had with any customer by simply calling up their profile.
Finally, with regards to my line of work, I love that I can call up any customer's data using a number of parameters.
It's easier to keep track of every conversation, be it inquiries or complaints, I have had with any customer by simply calling up their profile.
Finally, with regards to my line of work, I love that I can call up any customer's data using a number of parameters.
What do you dislike about the product?
There are too many columns to fill in for a new customer and it makes it cumbersome to do all of that at a go while keeping track of the conversation. It's worse when the conversation is very short as you may not have collected enough information to populate those fields.
What problems is the product solving and how is that benefiting you?
It's easier to keep track of every conversation, be it inquiries or complaints, I have had with any customer by simply calling up their profile.
Finally, with regards to my line of work, I love that I can call up any customer's data using a number of parameters.
Finally, with regards to my line of work, I love that I can call up any customer's data using a number of parameters.
Recommendations to others considering the product:
I recommend Freshsales because of its easy to use UI and well integrated functions that make it easy to keep track of clients.
Actually tries to help!
What do you like best about the product?
I have worked with most CRMs around, and this one actually helps. It offers to bring in external information, prompts for duplicates, generally makes it easier to use, hence it is used more. The integration with gmail makes it all seamless.
What do you dislike about the product?
I would like a single view of leads, accounts, chats, and support tickets not just links into the separate systems.. By contact, or user.
What problems is the product solving and how is that benefiting you?
Sharing information with team members, maintaining a pipeline. Trackign support tickets, chatting with prospects.
Simple, fast and efficient!
What do you like best about the product?
User friendly UI, easy to access information and CRM that just works!!
What do you dislike about the product?
Advanced capabilities but that will soon catch up in FreshSales. so far so good.
What problems is the product solving and how is that benefiting you?
We are using FreshSales for complete LeadGen to Deal execution flow. we are able to track our leads and opportunities more easily with clear view on the pipeline.
Key software for a freelancer or startup
What do you like best about the product?
Freshsales is very easy to use. The out of the box features are very robust and gives me room to scale as my CRM needs grow.
What do you dislike about the product?
The email configuration setup isn't as easy as other applications I have used but isn't overly complicated.
What problems is the product solving and how is that benefiting you?
Lead & Opportunity tracking.
Recommendations to others considering the product:
If you are a freelancer or startup, and just getting into CRM, Freshsales is a great place to start. It looks like it will scale in features and capabilities as your CRM needs grow.
Good tool for CRM
What do you like best about the product?
The quickness of the system. when I click something the website responses rapidly. And it's easy to find contact or lead.
What do you dislike about the product?
The layout of lead is too loose, I wish I can view 100 leads on a page. Current page layout I can only see 6-10 leads per page.
What problems is the product solving and how is that benefiting you?
We're using Freshsales to manage our database of investors. It's related to Sales. It makes us have access to investors info easily.
Great for small / medium business
What do you like best about the product?
I like the interface and the app - For our business, introducing FreshSales means that we now have a clear overview of our leads, contacts and pipeline.
What do you dislike about the product?
Not natively integrating to QuotientApp.
What problems is the product solving and how is that benefiting you?
Clear overview of sales activities, pipeline follow-up and emails from within the CRM, clear task overview and better workflow to set priorities in sales.
Recommendations to others considering the product:
Good choice for growing business
Worth switching to from Salesforce
What do you like best about the product?
I enjoy the way it is far more intuitive and doesn't take as long to get to grasps with. I can guarantee that people are only seeing the information they need to see.
What do you dislike about the product?
The mobile app isn't as good as I would have hoped.
What problems is the product solving and how is that benefiting you?
We are using freshsales to track deals and share information with interested parties across the organisation.
Recommendations to others considering the product:
Give it time and focus in the first couple of weeks of using it and it will be an extremely helpful tool for your organisation.
FreshSales for startup
What do you like best about the product?
The free version has editable content and has most of the key fields and inputs for collecting data. Its easy to navigate and the unlimited user option is great.
What do you dislike about the product?
There are no free reports and some editing options are for the paid version.
What problems is the product solving and how is that benefiting you?
Data all in one place. Staying up to date with opportunities.
Recommendations to others considering the product:
Trial the software and add some real data, move the data from lead, converting to opportunity. Get into the admin and it becomes more powerful adding and amending the options to the various sections.
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