Freshsales
Freshworks Inc.External reviews
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Freshsales CRM
What do you like best about the product?
best part is the auto-fetch feature of leads from the email and the next is the way crm works. The crm is super smart in terms of managing the sales sequences and sending the follow-ups. Addition to that, contacting the clients based on remainders is super prefect. The reminders or perfectly on time and i've been using the mobile app as well. It runs smoothly there as well. The help and support is great. You share your query there and within 5 to 10 minutes, someone will be surely there to resolve the issue.
What do you dislike about the product?
The mobile app should be give the features to check the campaign status as well. Also, checking the notifications would help a bit more. Sometimes, I receive the notification but when i tap on it, the takes me into the app, no to the inbox. Also, in the desktop view, the sequence that is to be executed, it is not always precise.
What problems is the product solving and how is that benefiting you?
Sending email to enormous number of clients at the same time in a single day is not as simple as it looks.
Reminders are easy as ever.
Nothing goes out of time now.
Tracking the email status is eas. No external extensions are required unlike gmail.
Reminders are easy as ever.
Nothing goes out of time now.
Tracking the email status is eas. No external extensions are required unlike gmail.
Recommendations to others considering the product:
i would suggest giant companies to use this CRM for sales and closure management. One of the top rated service provider in the market. So far my experience has been smooth and satisfying. i would really recommend all to give a shot to them. One more thing to add, it is much cheaper than any other in the market.
Freshsales is the secure bet for an efficient CRM
What do you like best about the product?
The program is undoubtedly a CRM with great potential, drastically reducing the administrative work of sales representatives, increasing their productivity and helping them close a greater amount of deals. In addition to this each representative has a visual representation of the sales which can be assigned thanks to the drag and drop functionality to each of their contacts. In this way you have a clear idea of the evolution of your potential customers during the life cycle of each contact. In this way you have a clear idea of the evolution of your potential customers during the life cycle of each contact. Another feature that I liked was the collection of data of all the activity of your contacts and divides them according to their behavior, so a seller of your company has a detailed score of the potential customers to thus prioritize them.
What do you dislike about the product?
When it comes to visualizing the collected data it is a little saturated the large amount of data to operate, you have to be very clear what you want to do and then proceed to analyze them carefully. Because of this it becomes a little impractical that the software does not have the data dumped in the tool, this being favorable to obtain optimal performance in its functionality. Another point to point out is the mobile app has a lot to improve, it is a little irresponsible at times, with certain glitches when scrolling down the screen and with key missing functionalities which was very disappointing.
What problems is the product solving and how is that benefiting you?
Freshsales integration with Freshdesk to manage our relationships with the users as well as the business opportunities that may arise in the most efficient way in which we can improve our effectiveness in sales. Because of this integration is much easier to help our customers and manage all interactions with them quickly and easily through an effective way. Just by adding the Freshsales API code in Freshdesk, the latter automatically sync all the data to track the relationships that have been made with all users.
Recommendations to others considering the product:
Like all CRMs, Freshsales needs a lot of data to get the most out of its capabilities. That's why i recommend using it if your company is has a team with more than 5 sales reps. This does not prevent the program from performing tasks as demanding as it is organizing email campaigns and obtaining response metrics, automating the administrative tasks of sales, collecting, saving and analyzing data of contacts, projects and companies, among the many others features offered by this excellent software.
User friendly
What do you like best about the product?
Ease of uploading and tracking the sales activities and updates about the prospects
What do you dislike about the product?
sometimes, call logs are to be added manually. rest all is fine
What problems is the product solving and how is that benefiting you?
Helped me in keeping a track of developments with my prospects
Recommendations to others considering the product:
All good.. can be used easily
FreshSales Rocks
What do you like best about the product?
Customized workflows that can be triggered by external tools, apps and actions
What do you dislike about the product?
When using bulk email and you want to set a follow-up task, you need to set an individual follow up task for each recipient, which is kind of the opposite to automated
What problems is the product solving and how is that benefiting you?
Having the ability to automate a lot of the sales processes that in turn allows users to spend more time on their core business
Achieve many of your Marketing goals with Freshsales
What do you like best about the product?
The UI is really easy to understand and configuration is simple. It provides some excellent support service, which are constantly suggesting us with CRM websites. All the chat assistance group has been highly helpful. Also, I think the price is very accessible for most companies.
What do you dislike about the product?
Integrations with internal email suppliers, like Mailchimp, should be a lot more intelligent. Also, we are no allowed to edit the client details from the plug-in. If we could be able to edit the prospective client information from the plug-in, it would be really helpful. And, there is no hyperlink in the notes.
What problems is the product solving and how is that benefiting you?
It keeps my sales figures structured. I had to use Freshsales when searching for a CRM in my past job, and results were amazing. That's why I was really happy when I found out it was going to be used in my current company as well. Freshsales has helped us to achieve many of our goals without needing to undergo the lengthy method of customization. We had to configure things in less than a week and we were prepared to start. Also, we use Freshsales integrated with the application Freshdesk and it works amazingly.
Recommendations to others considering the product:
I believe the price for small enterprises is highly considerable. It can work good also for bigger companies, but at some point, they may want to change to a more complex software. Besides, there is a lot of excellent integrations offered by Freshsales. Furthermore, I consider it to be perfect for teams from distinct locations working. The Data for all participating customers is correctly synchronized.
Freshsales is the best CRM I've used
What do you like best about the product?
The look and feel is friendly, and easy to navigate. This is important when you spend so much time on a CRM. Mass mailing - easy; saving templates - easy; diary calls, appointments easy, visual pipeline is great too. I like when you add a Company URL, it populates account name, address etc. Also, links to social profiles in contacts. Overall, best CRM I have used as fair cost (previously used about 5 including MS Dynamics)
What do you dislike about the product?
Nothing I dislike, however integration capability with Linkedin would be good
What problems is the product solving and how is that benefiting you?
Organising and managing sales / pipeline.
Recommendations to others considering the product:
Try it!
Fantastic business software
What do you like best about the product?
It is easy to locate around the software and personalise it to fit with your business needs
What do you dislike about the product?
I haven't come across anything that I dislike about FreshSales
What problems is the product solving and how is that benefiting you?
As a business we use it for all of our customer information and any deals that are in process
Recommendations to others considering the product:
Yes go for it, speak with the FreshWorks team to find out how they can make it fit your business
Freshmarketer as A/B Testing and Heatmap tool
What do you like best about the product?
Simple setup and price on the lower side
Free version called sprout for less usage
Easy to use Ab testing and heatmap tool for analysis of webpages
Free version called sprout for less usage
Easy to use Ab testing and heatmap tool for analysis of webpages
What do you dislike about the product?
The heatmap tool is not very intuitive to use
Limited options in A/B testing tool if making complex changes apart from call to action/simple copy changes
Limited options in A/B testing tool if making complex changes apart from call to action/simple copy changes
What problems is the product solving and how is that benefiting you?
Generating insights from heatmap tool to see where users attention are
Running simple AB testing on webpages by call to action change
Running simple AB testing on webpages by call to action change
Recommendations to others considering the product:
Please provide option to make multiple changes for AB testing through the tool
Extremely happy with FreshSales
What do you like best about the product?
There are so many things I like: Easy to use, has virtually all of the features I would want, easy to customize for my needs, intuitive to use, great customer support. Extremely happy all the way around.
What do you dislike about the product?
There isn't anything at this point that i dislike and I've bee using for probably seven months.
What problems is the product solving and how is that benefiting you?
Able to keep in contact with my prospects, classify them whichever way i choose, send mass emails when I want, send customized email templates. This has greatly streamlined my previous process.
Great solution for managing sales
What do you like best about the product?
It is easy to use, allows us to track prospects and customers with ease.
It provides a graphical view of business funnel, very useful to understand each stage of the sales process.
Data analysis is relevant to understand which campaigns work and what problems may be decreasing performance.
It is very effective to connect with leads, it gives us the tools to not lose opportunities.
It provides a graphical view of business funnel, very useful to understand each stage of the sales process.
Data analysis is relevant to understand which campaigns work and what problems may be decreasing performance.
It is very effective to connect with leads, it gives us the tools to not lose opportunities.
What do you dislike about the product?
Freshsales works exceptionally, accelerates workflow. By far, it is one of the best tools we have in our sales team.
What problems is the product solving and how is that benefiting you?
The visibility of sales projects at all stages. It is important in the analysis of the points that should be improved to increase the success of sales strategies.
Freshsales keeps track of the client's perception, helping us to fully understand their interests, allowing us to offer services that are more adjusted to their needs.
Freshsales keeps track of the client's perception, helping us to fully understand their interests, allowing us to offer services that are more adjusted to their needs.
Recommendations to others considering the product:
It helps improve sales conversion. I recommend it.
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