Freshsales
Freshworks Inc.External reviews
1,227 reviews
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External reviews are not included in the AWS star rating for the product.
Freshsales: The freshness a CRM needed.
What do you like best about the product?
There are a lot of features one can talk about. My personal favourite is I can easily schedule my tasks and do my follow-ups directly from the CRM dashboard. Using an advanced plan it helps me in forecasting my sales and being a BD guy this is my bread and butter.
What do you dislike about the product?
To be frank there were some issues that were handled by the team other than that if you are using a top-tiered plan or a customized plan there is hardly any issue you will face.
What problems is the product solving and how is that benefiting you?
1: Better lead management.
2: Better sales conversion.
3: Better process adherence.
4: Better follow-up practices and task scheduling.
5: Much better sales forecasting
2: Better sales conversion.
3: Better process adherence.
4: Better follow-up practices and task scheduling.
5: Much better sales forecasting
Recommendations to others considering the product:
If you are looking for a CRM that looks really refreshing and helps you manage Leads and sales along with the complete cycle of a lead getting converted and being handed over to the OPS team this is the CRM for you.
Along with that you have options to generate multiple type of reports, do automation, create lead funnesl, create workflows and rules that you are actually in safe hands and mind it at a very competitive and a decent price.
Give these guys a try and you will never switch!
Along with that you have options to generate multiple type of reports, do automation, create lead funnesl, create workflows and rules that you are actually in safe hands and mind it at a very competitive and a decent price.
Give these guys a try and you will never switch!
Excellent online CRM for Small and Medium Size Businesses
What do you like best about the product?
Immediate Support included. They only issue tickets for bigger problems. Everything else will be answered immediately through a chat option. CRM is very simple and lets you monitor contacts, accounts leads and deals. A better way to organize your business.
What do you dislike about the product?
Because it is simple and easy to use there are not as many changes you can make to views or layouts
What problems is the product solving and how is that benefiting you?
I needed a CRM system for my small business to improve my sales. Which it does.And I wanted something that is less complicated than Salesforce which I used before.
Recommendations to others considering the product:
use the trial time to check if it matches all the boxes
Strong sales platform
What do you like best about the product?
Lots of functionality and great communications options with our leads and partners.
What do you dislike about the product?
The accuracy and speed of synchronisation with FreshDesk. Not awful, but could be faster and more seamless.
What problems is the product solving and how is that benefiting you?
Closer communications with our global partner network. Keeping on top of their leads and deals, despite the fact there are circa 150 of them across 50 or so countries. Great platform to tie it all together.
Recommendations to others considering the product:
Get it!
FreshSales Review
What do you like best about the product?
The customizable reports function, chat support quick response, customizable sales campaigns, ability to link to FreshChat and Freshdesk ticketing.
What do you dislike about the product?
When I need to send mails to a specific group, I need to prepare a workflow in order to tag the audience I am targetting. The workflow would only take effect in 30 minute intervals. I don't have an option to do immediate change.
What problems is the product solving and how is that benefiting you?
It helps keep track of previous correspondence. The templates help a lot. It helps us work faster.
Recommendations to others considering the product:
Freshsales allows us to keep track of our customers easily. It also makes it easier to track the potential leads. It's other apps like Freshchat and Freshdesk make it well rounded
Chat support is competent and quick to respond so if you need help with something, they are there to help.
Chat support is competent and quick to respond so if you need help with something, they are there to help.
Everything in one place
What do you like best about the product?
I like best to have all leads and contacts in one place, the easy administration and all functions which make work easier.
What do you dislike about the product?
What could be better is the translation in german. Not all parts are translated.
What problems is the product solving and how is that benefiting you?
We had a lot of lead and contact lists, which we now don't need anymore. Everything is in one place and even new colleagues can see what happens with a lead or contact.
Value For Money
What do you like best about the product?
Follow_up, Task reminder and Contact Management
What do you dislike about the product?
Lead Score management and contently changing UI
What problems is the product solving and how is that benefiting you?
We are now able to get in touch with more clients everything is now in a orderly manner
Recommendations to others considering the product:
Value For Money
Freshsales is a sophisticated and user-friendly software
What do you like best about the product?
It is an integrated software with a user friendly interface. It is a great CRM that shows each stage of the sales process in detail.
Custom reports allow us to visualize relevant metrics and allow us to identify trends that indicate the behavior of sales. In addition, you can connect with third-party tools.
Custom reports allow us to visualize relevant metrics and allow us to identify trends that indicate the behavior of sales. In addition, you can connect with third-party tools.
What do you dislike about the product?
I have no complaints, it is a program that integrates all the tools we need to grow our business.
What problems is the product solving and how is that benefiting you?
Freshsales optimizes the sales process, allows us to quickly access the information we need to evaluate our sales strategies. It also allows us to unify the workflow and increase the productivity of our team.
Recommendations to others considering the product:
It is suitable to manage the sales process.
Easy and great software
What do you like best about the product?
It's the best platform for the start-up. It is the best way to increase sales as it gives reports in a very less time which increases efficiency. Working with this program, the documents and lead's information comes in handy. The follow-up procedure in this program creates a good system for users with multiple ways to contact the clients.
What do you dislike about the product?
In the Report Section, more graphical representations can be introduced
What problems is the product solving and how is that benefiting you?
We are able to increase the productivity of sales
very user friendly CRM
What do you like best about the product?
It makes our life easier. Before we had to do things manually.
What do you dislike about the product?
Every time when process flow changes. Its time taking to make everyone understand
What problems is the product solving and how is that benefiting you?
We are eliminating human resources and saving time
Recommendations to others considering the product:
Worth The Money
Unfriendly & Time Saving
What do you like best about the product?
Task reminders Automated workflow and Lead Assignment
What do you dislike about the product?
A lot of UI Changes occurs we have to adapt to the new UI fastly.
What problems is the product solving and how is that benefiting you?
Lead Assignment is a great feature before that we were using manual assignment
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